2020 Companies

Project Manager

• Support Account Managers with day-to-day project coordination and execution activities
• Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
• Maintain and update project tracking systems, reporting tools, and execution documentation
• Assist with scheduling coordination, visit tracking, and execution visibility
• Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
• Support execution reporting, compliance tracking, and project status updates
• Assist with tracking and coordinating break/fix, escalation, and revisit activity
• Help ensure project documentation remains accurate, organized, and up to date
• Coordinate cross-functional communication related to project updates, field execution, and operational needs
• Support onboarding and administrative setup activities for new projects and workflows
• Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
• Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
• Assist in maintaining Airtable, Salesforce, and other project management systems
• Support reporting setup and data organization across projects
• Review project information for accuracy and completeness
• Help maintain standardized project documentation and reporting workflows

Shared Services Project Coordinator

Account Manager

• Serve as the primary point of contact for assigned client accounts and projects
• Lead end-to-end project management across multiple concurrent programs
• Coordinate internal resources and cross-functional teams to ensure successful project execution
• Develop and maintain detailed project plans, workback schedules, and execution timelines
• Ensure projects are delivered on time, within scope, and within budget
• Monitor project health, identify risks proactively, and communicate mitigation plans
• Manage project scope changes, scheduling adjustments, and operational escalations
• Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
• Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
• Review project reporting, compliance tracking, and execution data for accuracy and completeness
• Support development and standardization of project workflows, documentation, and processes
• Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
• Ensure resource availability and alignment based on project scope and timing
• Escalate project risks, blockers, or client concerns to leadership as appropriate
• Maintain strong client relationships through proactive communication and execution management
• Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
• Identify opportunities for operational improvements, process efficiencies, and scalability

Shared Services Account Manager

Manager

• Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management
• Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met
• Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets
• Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows
• Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics
• Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement
• Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities
• Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations

Scheduling Manager

Full-stack Engineer

• Monitor communications from Account Managers regarding new and existing projects
• Attend project kickoff meetings to gather training requirements
• Develop and maintain professional instructional guides using standardized templates
• Design field-ready PDF instructions and technical job aids
• Create, edit, and maintain instructional videos from field recordings and digital assets
• Assist with SCORM module creation, publishing, and maintenance
• Develop technical and foundational training content for field representatives
• Build and maintain project surveys supporting client execution requirements
• Maintain the Training Tracker to ensure project transparency
• Update training materials based on client changes and field feedback
• Maintain the SharePoint content library and version control
• Monitor training assignments and completion reporting
• Assist with Teams channel moderation and onboarding support
• Collaborate with the Technical Training Manager on workload priorities
• Recommend improvements to training documentation, workflows, and instructional content
• Support cross-functional teams to ensure successful project execution

Technical Training Lead

• Support Account Managers with day-to-day project coordination and execution activities
• Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
• Maintain and update project tracking systems, reporting tools, and execution documentation
• Assist with scheduling coordination, visit tracking, and execution visibility
• Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
• Support execution reporting, compliance tracking, and project status updates
• Assist with tracking and coordinating break/fix, escalation, and revisit activity
• Help ensure project documentation remains accurate, organized, and up to date
• Coordinate cross-functional communication related to project updates, field execution, and operational needs
• Support onboarding and administrative setup activities for new projects and workflows
• Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
• Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
• Assist in maintaining Airtable, Salesforce, and other project management systems
• Support reporting setup and data organization across projects
• Review project information for accuracy and completeness
• Help maintain standardized project documentation and reporting workflows
• Assist with audit tracking and escalation visibility
• Support reporting preparation, execution, and recap documentation
• Ensure data integrity across project tracking systems and workflows
• Provide support across multiple AMs, projects, and client programs as business needs shift
• Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
• Participate in onboarding, training, and process standardization initiatives
• Assist with process improvement and workflow optimization efforts
• Maintain professionalism, responsiveness, and strong communication across internal teams
• Support team scalability by helping drive consistency in workflows, documentation, and execution practices

Outside Sales

• Plan and Prioritize: Begin the day by reviewing the schedule for store visits and prioritizing key accounts and activities based on sales goals and promotional priorities.
• Execute In-Store Visits: Travel to assigned Best Buy (and potentially other retail) locations within the territory, engaging directly with customers on the sales floor, providing product recommendations, and utilizing the Best Buy POS system to facilitate sales.
• Build Relationships & Train Staff: Connect with store management and sales associates to build rapport, provide product training on the latest Intel technologies, and address any questions or concerns.
• Drive engagement with the Intel Retail Edge program, encouraging associate registrations and training completions.
• Merchandising & On-Site Assessment: Evaluate product displays, ensuring they are clean, functional, and adhere to brand standards.
• Assess on-site needs for marketing materials and promotional collateral and identify opportunities to improve product visibility and presentation.
• Reporting & Communication: Accurately document store visit activities, sales data, customer feedback, and any relevant observations. Communicate key insights and recommendations to the Regional Manager and other relevant stakeholders.
• Administrative Tasks & Planning: Dedicated time to administrative tasks such as scheduling future store visits, attending meetings/conference calls, responding to emails, and planning upcoming events or product launches.

Field Sales Manager

• Serve as a brand ambassador, fostering a positive image of Samsung through professional conduct, product expertise, and customer engagement
• Develop and maintain a structured schedule to optimize productivity, ensuring timely and efficient store visits across multiple channel locations
• Follow established store visit protocols, ensuring compliance with company policies and maintaining professionalism during interactions with retail partners
• Implement cluster routing strategies to streamline travel, reduce time spent on the road, and enhance coverage of assigned territories
• Serve as an expert on all Samsung mobile products and the ecosystem, with the ability to demonstrate key features and benefits to customers effectively
• Oversee the merchandising of Samsung displays, ensuring strict adherence to brand standards, letter mark guidelines, and visual presentation requirements
• Conduct comprehensive training sessions for retail sales associates on Samsung mobile products and ecosystem, equipping them with the knowledge to promote and sell products effectively
• Take responsibility for achieving key performance indicators (KPIs) and driving unit sell-out through planning, execution, and continuous improvement
• Build and maintain strong relationships with retail store managers to align sales objectives, provide support, and collaborate on achieving mutual goals
• Drive the execution of field initiatives through daily store visits, ensuring alignment with multiple channel locations and execution of strategic priorities

Recruitment

• In partnership with recruiting leadership, serve as a key operational and strategic resource supporting sourcing initiatives, workforce planning, and recruitment marketing efforts
• Manage and optimize job board and digital sourcing strategies
• Maintain critical recruiting data and reporting
• Analyze sourcing performance, monitor budget utilization, identify cost savings and process improvements
• Provide actionable insights to leadership through data analysis and reporting
• Maintain recruiting systems, dashboards, and spreadsheets
• Ensure compliance with job posting standards
• Support the execution of sourcing campaigns across job boards, social media platforms, and other recruitment channels

Shared Services Project Coordinator

Shared Services Account Manager

Scheduling Manager

Technical Training Lead

Shared Services Project Coordinator

Field Sales Manager

Field Sales Manager

Digital Recruiting Sourcing Specialist