Scheduling Manager

2020 Companies

Scheduling Manager overseeing daily scheduling operations for a national field workforce at 2020 Companies. Leading a Scheduling Team to ensure client deadlines are met and operations are efficient.

Posted 7/10/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in scheduling operations, workforce management, and team leadership, with a focus on optimizing efficiency and meeting service level expectations. Proficient in utilizing Salesforce scheduling tools and Microsoft Office to analyze performance metrics and drive continuous improvement.

Highest-signal resume keywords

Team LeadershipSalesforce Scheduling ToolsWorkforce ManagementAnalytical SkillsOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Scheduling OperationsWorkforce ManagementData AnalysisPerformance ManagementProcess Standardization

Soft Skills

CommunicationProblem-SolvingOrganizational SkillsCoachingCollaboration

Tools & Technologies

SalesforceMicrosoft ExcelMicrosoft Teams

Industry Keywords

Client Service DeadlinesKPI MonitoringCapacity ManagementOperational WorkflowsCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Scheduling Coordinators through ongoing feedback, training, and performance management
Oversee daily scheduling operations to ensure all client service deadlines and internal service level expectations are met
Manage workforce capacity by balancing workload, coverage, travel, and resource availability across assigned markets
Utilize Salesforce scheduling tools to optimize scheduling efficiency, maintain data accuracy, and improve operational workflows
Partner with senior leadership to establish, monitor, and report on departmental KPIs and scheduling performance metrics
Identify scheduling trends, capacity risks, and operational challenges while providing recommendations for continuous improvement
Collaborate with Recruiting, Field Leadership, Payroll, and other cross-functional teams to ensure alignment on staffing and operational priorities
Ensure scheduling processes are standardized, efficient, and compliant with company and client expectations

Requirements

What you’ll need

1-3 years of scheduling, workforce management, dispatch, or operations experience
Previous experience leading or supervising a team
Experience using Salesforce scheduling tools or workforce management systems
Strong analytical, organizational, and problem-solving skills
Excellent communication and leadership abilities
Proficiency in Microsoft Office, including Excel and Teams

Benefits

Comp & perks

Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
$30 Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients