Shared Services Account Manager

2020 Companies

Account Manager responsible for managing client programs from kickoff to completion. Ensuring projects are delivered on time, within budget, while maintaining strong client relationships remotely.

Posted 7/22/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management, client relationship management, and cross-functional team coordination, ensuring timely and budget-compliant project delivery. Proficient in developing project plans, documentation, and communication strategies to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementCross-Functional Team CoordinationRisk ManagementMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningDocumentationReportingWorkflow ManagementAttention to DetailProblem-SolvingCritical ThinkingSchedulingCompliance TrackingOperational Improvements

Soft Skills

Client-Facing CommunicationOrganizational SkillsTeam CollaborationRelationship ManagementVerbal Communication

Tools & Technologies

AirtableSalesforceJiraSmartsheetMicrosoft Office Suite

Certifications & Qualifications

PMPCAPMPRINCE2

Industry Keywords

Account ManagementClient ServicesRetail MerchandisingMarketing OperationsField Execution

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned client accounts and projects
Lead end-to-end project management across multiple concurrent programs
Coordinate internal resources and cross-functional teams to ensure successful project execution
Develop and maintain detailed project plans, workback schedules, and execution timelines
Ensure projects are delivered on time, within scope, and within budget
Monitor project health, identify risks proactively, and communicate mitigation plans
Manage project scope changes, scheduling adjustments, and operational escalations
Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders
Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution
Review project reporting, compliance tracking, and execution data for accuracy and completeness
Support development and standardization of project workflows, documentation, and processes
Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials
Ensure resource availability and alignment based on project scope and timing
Escalate project risks, blockers, or client concerns to leadership as appropriate
Maintain strong client relationships through proactive communication and execution management
Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams
Identify opportunities for operational improvements, process efficiencies, and scalability

Requirements

What you’ll need

3–5 years of direct Account Management, Project Management, Client Services, or related experience
Proven experience managing multiple projects and client relationships simultaneously
Strong client-facing communication and relationship management skills
Excellent written and verbal communication skills
Strong organizational skills with exceptional attention to detail and follow-through
Ability to manage competing priorities in a fast-paced environment
Experience coordinating cross-functional teams and operational workflows
Strong problem-solving, critical thinking, and risk management skills
Ability to work independently while maintaining strong team collaboration
Experience creating project plans, timelines, reporting, and project documentation
Strong working knowledge of Microsoft Office Suite, including Excel
Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred
Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred
PMP, CAPM, PRINCE2, or related project management certification is a plus

Benefits

Comp & perks

Competitive Salary
Work remotely, from home
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Partial Mobile Reimbursement
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients