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Shared Services Project Coordinator
2020 CompaniesProject Coordinator supporting operational coordination and execution of client programs at 2020 Companies. Collaborating cross-functionally to drive organization and visibility across project execution workflows.
About the role
Key responsibilities & impact- Support Account Managers with day-to-day project coordination and execution activities
- Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
- Maintain and update project tracking systems, reporting tools, and execution documentation
- Assist with scheduling coordination, visit tracking, and execution visibility
- Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
- Support execution reporting, compliance tracking, and project status updates
- Assist with tracking and coordinating break/fix, escalation, and revisit activity
- Help ensure project documentation remains accurate, organized, and up to date
- Coordinate cross-functional communication related to project updates, field execution, and operational needs
- Support onboarding and administrative setup activities for new projects and workflows
- Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
- Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
- Assist in maintaining Airtable, Salesforce, and other project management systems
- Support reporting setup and data organization across projects
- Review project information for accuracy and completeness
- Help maintain standardized project documentation and reporting workflows
- Assist with audit tracking and escalation visibility
- Support reporting preparation, execution, and recap documentation
- Ensure data integrity across project tracking systems and workflows
- Provide support across multiple AMs, projects, and client programs as business needs shift
- Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
- Participate in onboarding, training, and process standardization initiatives
- Assist with process improvement and workflow optimization efforts
- Maintain professionalism, responsiveness, and strong communication across internal teams
- Support team scalability by helping drive consistency in workflows, documentation, and execution practices
Requirements
What you’ll need- 2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong written and verbal communication skills
- Ability to work collaboratively across multiple teams and departments
- Strong problem-solving and critical-thinking skills
- Ability to proactively identify issues and escalate concerns appropriately
- Experience working within project tracking systems or workflow management platforms preferred
- Strong working knowledge of Microsoft Office Suite, including Excel
- Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems preferred
- Experience supporting retail execution, field operations, merchandising, client services, or operational workflows preferred
- Highly adaptable with a willingness to learn new systems and processes
Benefits
Comp & perks- Receive a competitive salary, paid weekly
- Work remotely, from home
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- $30 Mobile Reimbursement
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees' special pricing for multiple clients
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project Tracking SystemsWorkflow ManagementData OrganizationProcess ImprovementAttention to Detail
Soft Skills
Strong Communication SkillsProblem-SolvingCritical ThinkingAdaptabilityResponsiveness