Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
Consult customers on enhancing the value of their contact lens purchase
Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
Provide top notch customer service in a fast-paced, dynamic environment
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment
Maintain high performance metrics including revenue per call, quality, availability, and dependability
Live our company values: Big Hearted, Unconventional, Tenacious, Better Together
Requirements
High school diploma or equivalent experience
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Ability to show up to work on time and work your scheduled shift
Benefits
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
