Technical Account Manager

• increasing Thryv’s penetration to the existing client base
• increasing client engagement with existing software clients
• growing the SaaS client base through new sales
• nurturing and growing relationships with existing clients
• identifying and pursuing new client opportunities to meet a predetermined sales quota
• conducting greater than 50% of the work outside of home office
• executing all defined operational processes and requirements with excellence
• participating in sales meetings, call calibrations, and training as needed

Outside Software Account Representative

• Increase Thryv’s penetration to the existing client base
• Increase client engagement with existing software clients
• Grow the SaaS client base through new sales
• Nurture and grow relationships with existing clients
• Identify and pursue new client opportunities to meet a predetermined sales quota
• Engage with clients face-to-face approximately 25% of the time
• Present opportunities for additional sales and/or extended usage based on client needs
• Identify and secure new SaaS clients by leveraging self-generated prospecting and company-initiated prospecting programs
• Execute all defined operational processes and requirements with excellence
• Participate in sales meetings, call calibrations, and training as needed

Senior Software Account Representative

• Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations.
• Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges.
• Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities.
• Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives.
• Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion.
• Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps.
• Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns.
• Manage customer expectations and deliverables through clear communication and stakeholder alignment.

Senior Technical Account Manager

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing, and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Responsible for attending conferences and seminars

• Perform technical investigations into complex, real-world issues affecting production systems
• Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
• Reproduce issues by building and configuring realistic test environments
• Debug behavior across distributed systems, APIs, messaging middleware and databases
• Work directly with Product teams to file high-quality defect reports and influence product improvements
• Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
• Continuously build expertise as new features, architectures and technologies are released

• Develop appropriate sales strategies and tactics to win in the targeted markets.
• Drive growth at or above AOP target levels and accountability for all the assigned accounts.
• Ensure execution of the strategies and remove roadblocks that may prevent adoption.
• Work closely in conjunction with Segment Leader, Marketing, CAS technology team at Pearl River for Coating formulations.
• Technical Sales - help customers understand how our product line works and how they can get the best results.
• Help arrange and understand what field testing is needed for new and existing products.
• Effectively collect market intelligence and feed it back into the marketing team.
• Develop and roll out key metrics, dashboards, and relevant data that will need to be collected in order to make full use of the CRM-platform, ensure visit reports, contacts and other key data are recorded.
• Travel, arrange meetings, handle and grow business at assigned distribution and direct customers for Process Industries.
• Pro-actively solve business problems that prevent us from achieving our sales targets.
• Ensure the Sales team is in compliance with laws and regulations applicable to the region/country as well as with the Momentive internal policy.
• Fully responsible for his cost management such as Travelling, Entertainment and other expenses associated with sales activities within the Delegation of Authorities (DoA) granted and annual budget allocated.
• To be successful, this role will need to work closely with other members of the team including the Regional and Global Segment Leaders, the Global Product Manager, and the Global Technology Leader to ensure that all plans and strategies are aligned.

Regional Technical Sales Account Manager

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Technical Account Manager – Ansible

• Manage the relationship with Small and Medium Enterprise customers
• Ensure customer satisfaction and handle inquiries
• Responsible for renewing and upselling client base quarterly
• Perform technical checkups and gather customer feedback
• Deliver customer insights to internal teams

Technical Account Manager, SME

• Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

Technical Account Manager jobs in Ohio

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Outside Software Account Representative

Senior Software Account Representative

Senior Technical Account Manager

Technical Account Manager

Technical Account Manager

Regional Technical Sales Account Manager

Technical Account Manager – Ansible

Technical Account Manager, SME

Software Technical Account Manager II – Traveling