Technical Account Manager, SME

Qualys

Technical Account Manager at Qualys handling SME customer inquiries and technical checkups. Ensuring customer satisfaction through ongoing account management and support.

Posted 6/9/2026full-timeRaleigh • Missouri, Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage the relationship with Small and Medium Enterprise customers
Ensure customer satisfaction and handle inquiries
Responsible for renewing and upselling client base quarterly
Perform technical checkups and gather customer feedback
Deliver customer insights to internal teams

Requirements

What you’ll need

2-3 years of experience in the Software-as-a-Service (Saas) industry providing Network Security, IT-Auditing and Policy Compliance solution and applications
General knowledge of current IT security fields including Firewall, IPS/IDS, Vulnerability Management, Network Scanners, PCI, Policy Compliance/GRC-IT and Audit Tools
Knowledge of Auditing Frameworks a plus: CIS, NIST, CobiT, ISO27001, ITIL, NERC-CIP etc.
Knowledge in variety of Federal Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, FISMA, SCAP etc.
Must possess an excellent work ethic with a ”make it happen” attitude.
Excellent written and verbal communication skills.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Network SecurityIT-AuditingPolicy ComplianceFirewallIPS/IDSVulnerability ManagementNetwork ScannersPCIGRC-ITAudit Tools

Soft Skills

customer satisfactioninquiry handlingupsellingcustomer feedback gatheringcustomer insights deliveryexcellent work ethiccommunication skills

Certifications

CISNISTCobiTISO27001ITILNERC-CIPHIPAAGLBASarbanes Oxley SOXFISMA