Software Technical Account Manager II – Traveling

Axon

Technical Account Manager supporting Axon’s software solutions for law enforcement. Managing deployments, resolving technical issues, and fostering customer relationships with public safety agencies.

Posted 6/2/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSplunkSQLSwitching

About the role

Key responsibilities & impact

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

Requirements

What you’ll need

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience.
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors.
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications.
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers.
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements.
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce.
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage.
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights.
Willingness to work onsite with customers and be available outside of normal business hours for critical issues.
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion.
Experience building custom dashboards, writing SQL queries, and using advanced analytics tools.
Previous experience supporting or working with public safety or law enforcement agencies.
Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus.
Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable.

Benefits

Comp & perks

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS solutionsroot cause analysistroubleshootingSQL queriesdata managementadvanced analyticscustom dashboardsWindows OSnetworkingvirtualization

Soft Skills

relationship buildingtrusted advisorcustomer advocacycross-functional collaborationcrisis managementchange managementtrainingcommunicationproblem-solvingstakeholder engagement

Certifications

MicrosoftCiscoITIL