Team Leader

• Manage and direct a team of Marketing Development Managers to develop and execute regional marketing strategies
• Oversee Retail Sales regional marketing plans
• Provide oversight for local marketing budgets and track return on investment of marketing spend
• Oversee production of monthly marketing communications and share best practices across regions
• Make strategic recommendations to Regional leadership for marketing spend based on ROI data
• Track and report event results and build a list of events with the best ROI
• Manage key vendor relationships, including print and promotional vendors, gift cards, and business partners
• Manage advertising and marketing spend to budget and oversee reporting on fund allocation
• Complete routine sales and marketing reports, progress calls, and meetings with Regional leaders
• Administer and supervise Marketing Development Managers, helping drive results, execute regional marketing plans, and identify growth opportunities
• Maintain accountability for Marketing Development Managers' performance, results, and marketing-spend ROI
• Develop local marketing strategies and tactics with Marketing Development Managers to support sales objectives across the Retail Sales footprint
• Lead, motivate, and drive success through Marketing Development Managers

Regional marketing leader driving insurance sales growth through geographically diverse teams

Senior Market Development Team Leader

Regional marketing leader driving insurance sales growth through geographically diverse teams. Managing Retail Sales strategies, budgets, vendors, events, and Marketing Development Managers.

• Manage assigned territory while mentoring and supporting the regional Clinical Applications team.
• Collaborate closely with the Clinical Leader on daily scheduling, team development, and customer support.
• Partner with Direct Sales Representatives and Dealer Partners to drive growth for Samsung Women’s Health Ultrasound.
• Enhance team performance, improve customer satisfaction, and support organizational objectives.
• Act as a mentor and point of escalation for clinical application support across the region.
• Provide ongoing feedback and real-time coaching during demonstrations, installations, and customer interactions.
• Assist in identifying skill development opportunities for the team.
• Support hiring, onboarding, and professional development of new team members.
• Collaborate with Clinical Education Leaders to guide and mentor new Clinical Application Specialists.
• Strategically plan and execute demonstrations and installations that differentiate the product line.

Clinical Applications Team Leader managing Women’s Health Ultrasound in the U.S. territory

Clinical Applications Team Leader

Clinical Applications Team Leader overseeing Women’s Health Ultrasound solutions while mentoring a regional team. Driving growth and technical support through collaboration with sales representatives and clinical education leaders.

• Lead, coach, and develop a team of Quality Specialists.
• Analyze quality, complaint, and performance data to identify opportunities for improvement.
• Support process improvements, operational initiatives, and change management activities.
• Conduct performance reviews, one-on-one meetings, and coaching sessions.
• Monitor productivity, quality, and service levels to achieve team goals.
• Manage workload distribution and support operational efficiency.
• Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints.
• Oversee quality checks and assurance across the team's work to ensure accuracy, consistency, and adherence to standards.
• Ensure quality checks and complaint handling meet regulatory requirements and company standards.
• Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve outcomes.
• Ensure functional rule application locally and support audit process and closing findings as required.
• Engage directly with customers and partners to resolve concerns and strengthen relationships.
• Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Quality Team Leader overseeing Quality Specialists in Transversal Claims Operations

Quality Team Leader

Quality Team Leader managing a team of Quality Specialists within Transversal Claims Operations at Allianz. Ensuring quality standards and handling customer escalations effectively.

• Understand and prioritize customer pain points related to safety and automation with their machines and job sites.
• Work with commercial teams to align on customer value and use cases.
• Execute a multi-generational development plan to solve high priority customer business pain building on existing platforms and driving key innovations where necessary.
• Align across the enterprise to drive leverageable solution sets that meet customer expectations for functionality, quality, and ease of use.
• Lead development programs and Annual Product Updates to drive the delivery of key safety and automation features at a cadence that meets customer expectations and leads the industry.

NPI Team Leader executing development execution of Caterpillar’s advanced safety and automation features.

NPI Team Leader

NPI Team Leader at Caterpillar optimizing machines and jobsites with advanced safety and automation features. Collaborating across divisions to align, develop and deliver key functionalities.

• Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories
• Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals
• Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures
• Managing and implementing change including explaining drivers and business goals
• Evaluating and managing staff performance
• A technical resource for General Liability Litigation Claim Handlers
• Understand and effectively analyze General Liability and/or personal lines coverage forms
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Experience with human resource policies and procedures and administration of the same

Team Leader managing General Liability Litigation Claim Handlers

General Liability Litigation Team Leader

Team Leader managing General Liability Litigation Claim Handlers at an insurance company providing coverage and risk transfer solutions. Leading and mentoring staff while ensuring compliance with corporate policies.

• Supervises the allocation of work for the team, ensuring that resources are allocated to calls or case activity to ensure that services are delivered within the contracted timeframes.
• Coaching, supporting and developing members of the team to ensure there is a collaborative, team culture that is focussed on delivering the right service standards.
• Leading the performance of a team of direct reports, ensuring that performance is supervised appropriately in terms of productivity and behaviours.
• Responsible for ensuring all service standards / KPI’s are met and ensures the team is following the correct procedures and processes at all times.
• Provides quality feedback to CSE’s to maintain and improve the quality-of-service delivery, including listening and reviewing calls and reviewing cases.
• Apply critical and creative thinking strategies to find productive solutions to issues.
• Ensures that the Beneficiary Supervisor, Manager and Head of Service Delivery leadership are regularly briefed on performance issues impacting the team.
• Executes the responsibilities and schedule of an on-call and on-duty leader in accordance with the direction provided by the Supervisor, Manager or Head of service delivery.
• Acts as a first point of escalation for complex issues within the team.
• Participate in ad-hoc projects, taking the lead where appropriate.
• Supports the management team in meeting and exceeding stated objectives.
• Maintains confidentiality of all patient and/or client information.
• Both International SOS and HIPAA/PII guidelines and regulations will be followed.
• Provides clear case direction to Team Leaders and serves as a technical expert on systems related issues.

Team Leader for Beneficiary Support Center at International SOS

Beneficiary Support Center Team Leader

Team Leader for Beneficiary Support Center at International SOS, ensuring optimal service for beneficiaries and providers. Leading and developing a customer service team for healthcare access.

• Serves as the primary source for coder inquiries
• Reviews documentation for appropriate required elements such as attestations, signatures, dates, etc.
• Abstracts and codes surgical procedures from all sections of CPT and cross walks surgical codes to ASA
• Applies appropriate modifiers
• Codes ICD-10
• Abstracts anesthesia times and events
• Identifies and assigns care team providers
• Reviews for medical direction
• Meets team KPIs to include daily production and quarterly coding audit score requirements
• Works cases that have been escalated by coding staff and provides feedback on escalated cases
• Analyzes data and provides required reports for management as requested
• Works complex edits and denials to include concurrency and provider time conflicts
• Assists coders with quarterly audit findings and rebuttals
• Collaborates on playbook development and updates (SOPs/pathways)
• Communicates complex coding questions to the coding quality and education department
• Identifies and reports trends
• Performs other duties as assigned

Coding Team Leader managing RCM for US Anesthesia Partners

Coding Team Leader

Coding Team Leader overseeing revenue cycle management at US Anesthesia Partners. Mentoring team members and ensuring compliance with coding guidelines for surgical procedures.

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