Quality Team Leader

Allianz

Quality Team Leader managing a team of Quality Specialists within Transversal Claims Operations at Allianz. Ensuring quality standards and handling customer escalations effectively.

Posted 7/28/2026full-timeRemote • Florida, Maryland, North Carolina, Texas, Virginia • 🇺🇸 United StatesSenior💰 $51,930 - $76,131 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance, complaint resolution, and regulatory compliance while effectively leading and developing teams to achieve operational excellence. Proficient in utilizing data analytics and operational reporting tools to drive process improvements and enhance customer experiences.

Highest-signal resume keywords

Quality AssuranceComplaint ResolutionTeam LeadershipData AnalyticsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceComplaint HandlingOperational ReportingData AnalysisProcess Improvement

Soft Skills

CoachingProblem-SolvingDecision-MakingConflict ResolutionCommunication

Tools & Technologies

Microsoft OfficeOperational Reporting ToolsData Analytics Tools

Industry Keywords

Insurance OperationsCustomer ExperienceRegulatory RequirementsChange ManagementPerformance Reviews

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Quality Specialists.
Analyze quality, complaint, and performance data to identify opportunities for improvement.
Support process improvements, operational initiatives, and change management activities.
Conduct performance reviews, one-on-one meetings, and coaching sessions.
Monitor productivity, quality, and service levels to achieve team goals.
Manage workload distribution and support operational efficiency.
Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints.
Oversee quality checks and assurance across the team's work to ensure accuracy, consistency, and adherence to standards.
Ensure quality checks and complaint handling meet regulatory requirements and company standards.
Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues and improve outcomes.
Ensure functional rule application locally and support audit process and closing findings as required.
Engage directly with customers and partners to resolve concerns and strengthen relationships.
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

Requirements

What you’ll need

Associate's degree or equivalent combination of education and experience.
3+ years of experience in quality assurance, complaints handling, claims, insurance operations, or a related field.
Previous leadership, supervisory, or team lead experience preferred.
Strong understanding of quality assurance, complaint resolution, and regulatory requirements.
Proven coaching and employee development skills.
Excellent problem-solving, decision-making, and conflict-resolution abilities.
Strong analytical and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and operational reporting tools.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Retirement savings plans
Paid time off
Professional development programs
Work Well programs