Systems Engineer

• Develop solutions that enhance our legal, operations, billing, and corporate reporting solutions.
• Build integrations between custom and 3rd party applications.
• Work with business stakeholders to gather requirements and design new solutions, integrations or reports.
• Assist in the analysis, design, implementation, and support of data models, dashboards, and reports.
• Support internal users by troubleshooting and resolving issues promptly.
• Support our internal operations teams.
• Troubleshoot and correct production issues within the applications.
• Provide documentation and training on features to users.
• Work within an agile product development methodology.
• Help identify and roadmap future features.
• Understand database development and build ETL packages.
• Work in a team environment to design, build, test, and support our internal business applications.
• Hit project deadlines to ensure they stay on time and on budget.
• Be a team player; be open; be ready; be flexible.
• Perform other duties as assigned as needed to help drive our vision, fulfill our mission, and support our organization’s values.

System Engineer

• accountable for the business-analysis discipline across multiple brand's operational technology portfolio
• define and maintain the requirements, traceability, and acceptance-criteria standards
• maintain current-state and future-state process maps for operational workflows
• partner with BPOs to convert operational strategy into requirements
• lead UAT for major releases and manage defect triage
• ensure systems and data flow correctly post-release

Principal Business Systems Analyst

• Support sales team with project evaluation, equipment selection, and quotations
• Review plans/specifications and determine system requirements
• Perform fan selections based on airflow and static pressure
• Develop quotations, proposals, and submittals
• Maintain project documentation and revision tracking
• Coordinate with manufacturers on technical solutions
• Review orders and acknowledgments for accuracy
• Provide order status updates and customer communication
• Support contractors and reps with technical guidance
• Manage multiple projects with accuracy and responsiveness

Industrial Air Systems Engineer

• Provide operational support as part of a cross-functional IT Infrastructure team
• Assist in the maintenance & administration of automated control & IT systems during OFP site Durham project & its future operations
• Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP
• Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (monitoring tools, network management systems, etc.)
• Hands-on with hardware & software including server room & patch room build outs
• Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
• Provide tier 1-2 IT network support, including after-hours
• Provide tier 1-2 server administration/support for onsite virtual servers
• Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, & resolution
• Liaison between site end users & HQ end user support for site ERP system, SAP
• Provide ad-hoc production support & after-hours support to the site for IT related issues
• Inventory control of patch cables, video cables, peripherals & other IT items
• Maintain network/infrastructure documentation in accordance with corporate requirements
• Support backup/restore processes for manufacturing systems
• Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
• Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
• Participate in corporate infrastructure guidance groups
• Provide superior customer service
• Identifies, reports & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
• Adheres to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
• Follows all cGMPs & ensures that product is manufactured according to procedure & current good manufacturing practices
• Maintains training readiness
• Follow all safety and environmental requirements in the performance of duties
• Other duties as assigned

Systems Engineer I – SDF, 3rd Shift

• Provide technical support for computer, server, Linux, container, and network systems.
• Recognize and resolve PC, server, platform, and network problems as they occur.
• Build and maintain working environments for the ABA’s information systems, including Windows, Linux, virtualized, cloud, and Kubernetes environments.
• Prepare documentation for server, platform, and network infrastructure.
• Monitor key systems and respond to issues and alerts.
• Support key infrastructure projects as a member of the Infrastructure team.
• Provide project leadership and mentorship to system engineers.
• Assist IS staff with capacity planning and business continuity planning as needed.
• Track IS inventory and order new hardware and software as needed.
• Provide end-user support and monitor key systems.
• Lead and contribute to infrastructure projects as a member of the Infrastructure team.

Senior Systems Engineer

• Provide technical support for computer, network, and security infrastructure used internally and externally
• Recognize and resolve endpoint, network, wireless, firewall, and related infrastructure problems as they occur
• Support internal and (if needed) external customers
• Build, support, and document secure and reliable infrastructure environments for the ABA's information systems
• Monitor key systems and respond to issues and alerts
• Support key infrastructure and security projects as a member of the infrastructure team
• Provide project leadership
• Provide mentorship to system engineers

Systems Engineer II

• Design, build, test, deploy, document, and maintain Power BI reporting solutions and semantic models, including the SQL queries, data pipelines, and dependent systems that power them—continuously assessing platform capabilities, performance, and governance.
• Work with IT Leadership, Informatics - Data Management, IT Operations and IT - Business Systems on researching, developing, testing, deploying and documenting new methods and tools for ingestion, processing, sending and sharing of data.
• Plan, coordinate and implement security measures (including regular audits) to safeguard information in reporting platforms and computer files against accidental or unauthorized damage, modification or disclosure.
• Specify users and user access levels for each segment of the reporting platforms, as needed.
• Select, develop and deploy code to monitor reporting platform performance
• Develop reference and workflow documents for documentation purposes.
• Revise agency definition of data as defined in data dictionary in regards to reporting and visualizations.

Business Intelligence Data Systems Architect

• Design, deploy, and operate solutions on Kubernetes for large-scale storage and data platforms, including the manifests, Helm charts, and operators that run them.
• Build tools, services, and automation that improve the lifecycle of storage and data systems – from provisioning and configuration through deployment, scaling, and day-2 operations.
• Develop and operate telemetry and observability for production systems – metrics, logging, tracing, dashboards, and alerting – so that system health, availability, and latency are measurable and actionable.
• Apply strong analytical troubleshooting skills to diagnose and resolve complex issues across distributed, containerized infrastructure.
• Work closely with peers and partner teams to improve the lifecycle of services, from inception and design through deployment, operation, and refinement.
• Scale systems sustainably through automation, infrastructure-as-code, and CI/CD, and evolve systems by pushing for changes that improve reliability and velocity.
• Support services before they go live through activities such as deployment automation, capacity planning, and launch and readiness reviews.
• Practice sustainable incident response and postmortems, and participate in an on-call rotation to support production systems.

Senior Systems Engineer, Storage – DGX Cloud

• Provide critical technical and engineering support related to FAA NextGen
• Assist with development and updates to Concept of Operations (Conops) documentation
• Provide analytical support and conduct studies
• Maintain program/project schedules and provide updates
• Collaborate within a team environment
• Work independently with minimal supervision
• Prepare and deliver presentations

Senior Aviation Systems Engineer, Analyst

• Provide first-contact remote technical support for network, server, and end-user systems
• Accurately create and update support tickets and coordinate communication with engineers
• Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner
• Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting actions
• Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
• Ask clarifying questions to fully understand client concerns and escalate issues when required
• Manage daily prioritization, coding, and routing of service incidents and requests
• Follow established best practices for task management
• Set and manage client expectations throughout the troubleshooting process
• Develop strong understanding of Thrive products and their integration into client environments

• Join a team where technology meets strategy.
• Perform appropriate analysis, development and logic implementation to ensure the quality and accuracy of data/applications delivered.
• Manages the maintenance and optimization of the Actuarial Systems Data Marts
• Performs monthly data refreshes, financial validations and quality assurance checks to support Actuarial reporting and analytics
• Independently analyze business problems or opportunities; develop recommendations and solutions, implement those solutions, and provide communication on the associated actions, business impacts, and results.
• Develop decision support solutions; including medical and pharmacy claim financial data builds, data extracts, reports, data mart tables, views and analysis.
• Establish vendor and inter-departmental relationships to ensure the accuracy and completeness of financial data.
• Provide technical leadership and application expertise to business project teams and non-project related activities for the full understanding and execution of all types of assignments.
• Plan and serve as a key liaison with business areas during development and implementation

Senior Actuarial Data Systems Analyst

• Develop complex decision support data solutions, data extracts, reports, data marts, and/or analysis.
• Performs monthly data refreshes, validations, automations, and quality assurance checks to support executive financial reporting.
• Manages the Maintenance and optimization of the Actuarial Systems Data Marts.
• Serve as the lead for multiple application areas, including data definitions, usage and file structure, technical structure of the code and the business rules, and structure of requirements that govern the functionality of the system.
• Independently analyze business challenges or opportunities; develop recommendations and solutions, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Establishes vendor and interdepartmental relationships to ensure the accuracy and completeness of financial data.
• Lead in ensuring Financial granular detail data is appropriately auditable, snapshotted, and stored for quarterly and year end audits.
• Provide analytical support for departmental, divisional, and corporate projects as needed to accomplish their business goals and to ensure the business needs are met.
• Lead in developing data solutions and/or analysis by providing input to the business requirements and functional specifications, reviewing technical specs (to make sure all business requirements are met), participating in the user acceptance testing process, and attending all meetings required to support the project effort.
• Coordinate work and provide direction, assistance and training to peers and junior staff members.
• Provide technical leadership and data expertise to business project teams and non-project related activities for the full understanding and execution of all types of assignments.
• Plan and serve as a key liaison with business areas during development and implementation.
• Provide detailed configuration expertise to customers and business partners. This includes verbal, written, and electronic communication, and delivering presentations when needed.

Principal Actuarial Data Systems Analyst

• Perform Endpoint/identity/device-lifecycle engineering to reduce unauthorized discovery, lateral movement, credential misuse, and persistence
• Designs/maintains secure macOS & Windows workstation images (on-site + VDI/remote)
• Engineers patching/version control (Ivanti, KACE, Intune, GPO)
• Supports Intune/Autopilot enrollment with passwordless auth & hardware keys (YubiKey, CAC)
• Builds logging/telemetry into SIEM/EDR
• Runs assess→ recommend →approve → implement → validate workflow
• Produces runbooks and KT

• Responsible for conducting risk assessments using various resources including Service Now and proprietary questionnaires
• Conduct assessments on requested software and mobile applications, as well as policy exception documentation, and risk remediation
• Work closely with several pillars of cybersecurity such as Identity and Access Management and Security Architecture
• Support process enhancement and redesign efforts to streamline Cybersecurity delivery
• Provide insight into scope and parameters of required analysis to define outcome criteria and deliver measurable actions
• Contribute to the determination of key data points from raw data and generate information to create meaningful actionable metrics and represent at an executive level
• Operate in compliance with all federal, state, and local mandated information security laws, rules, and guidelines
• Remain current with the latest industry information
• Ability to work within procedures with minimal oversight
• Ability to communicate effectively with leaders at all levels of the organization.

Cybersecurity Business Systems Analyst II

• Work closely with the Group Engineering Leader, Group Product Leader, Engineering Leaders, and Product Leaders to shape product direction
• Ensure incoming requests and initiatives are well defined and engage business stakeholders, engineering, and architecture for clarity in design, capacity, planning, and execution
• Allow for predictable, consistent, and expedient delivery once work is taken up by an engineering team

Director Systems Analyst – Security Master, Pricing Engineering

• Conducts component and product integration
• Manages product and systems requirements, specifications and flow down
• Drives validation and verification activities for the overall product/system, including system level testing
• Responsible for defining product requirements for the module / component / subcontractors and partners teams
• Manages interface between components and execution organizations
• Responsible for driving CTQ / Risk trades within the teams designing the components
• Manages the overall product configuration and configuration control system

• Solve business problems by performing analysis, preparing recommendation(s), and providing project leadership/management for successful implementation of relevant technology, business process modifications, and/or enhancements
• Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-premises and cloud environments
• Monitor, measure, and optimize the performance of all network hardware, storage, compute, software, telephony, cabling, and data communications connections ensuring maximum uptime
• Identify, analyze, diagnose, research, and resolve technical problems for individuals and groups in an efficient manner; recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate
• Provide escalated support for the Service Desk, Level II, and Senior Network Administrators and perform tactical problem resolution as required
• Assist with the implementation of security initiatives and cybersecurity-related projects
• Communicate highly technical information to both technical and non-technical personnel
• Develop and maintain network security, data integrity, and file system security processes and procedures
• Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems
• Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup processes
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
• Provide onsite infrastructure support 5 days a week within the Durham office locations
• Provide technical support for weekly company and department events
• Available to work after hours and weekends as required
• Assist onsite technicians with complex technical issues
• Other duties and projects as assigned by the supervisor
• Excellent time management ability to prioritize queues, projects, and other assignments
• Strong team player working on both shared and individual assignments.

• Build and maintain sturdy relationships with clients and team members
• Contribute to the development of solutions in a dynamic environment
• Work with team members to achieve project objectives
• Analyze data to derive insights and inform decision-making
• Uphold professional standards and ethical practices in every task

GenAI Python Systems Engineer – Experienced Associate

• Oversee development of healthcare AI and GenAI solutions
• Lead data science engagements, innovate delivery processes
• Maintain operational excellence and engage health system leaders
• Guide teams in processing clinical data for AI solutions
• Manage global healthcare data science team
• Contribute to proof of concepts and production use cases

Senior Manager, Applied AI Health Data System Engineer

• Lead the creation and execution of data architecture strategies
• Drive innovation and thought leadership in data solutions
• Collaborate with stakeholders to align technical solutions with business needs
• Maintain compliance with data governance and security protocols
• Promote an environment where technology and people excel together
• Translate complex data requirements into actionable technical plans
• Oversee the implementation of advanced data technologies
• Facilitate cross-functional collaboration to enhance data architecture

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System Engineer

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Senior Systems Engineer

Systems Engineer II

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Senior Systems Engineer, Storage – DGX Cloud

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Systems Engineer

Senior Actuarial Data Systems Analyst

Principal Actuarial Data Systems Analyst

Systems Engineer

Cybersecurity Business Systems Analyst II

Director Systems Analyst – Security Master, Pricing Engineering

Systems Engineer

System Engineer

GenAI Python Systems Engineer – Experienced Associate

Senior Manager, Applied AI Health Data System Engineer

GenAI Python Systems Engineer – Director