Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Identifies, maps, measures, analyzes and improves clinical and business processes, problems and requirements for assigned application(s).
• Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices.
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions.
• Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes.
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization.
• Identifies and analyzes opportunities for application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows.
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy.
• Ensures accurate data maintenance and reviews the technological impact of business requirements.
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines.
• Completes change and quality control documentation using department standards.
• Reviews data integrity and audits reports to identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development.
• Collaborates with information technology to implements changes.
• Performs data analysis to support data requirements and initiatives.
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems.
• Assists users in using the full functionality of the application(s) and process flow.
• Evaluates training effectiveness, maintains and updates training curriculum as needed.
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to equipment, applications, and functionality.
• Provides input into project timelines.
• Ensures projects are completed successfully within deadlines.

Revenue Cycle Application Support Analyst

• Investigate and resolve complex technical issues across application, infrastructure, and platform layers
• Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems
• Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources
• Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues
• Communicate findings clearly to technical and non-technical customer stakeholders during investigations
• Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior
• Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments

Support Engineer – Enterprise Platforms

• Provide excellent technical assistance to end-users
• Troubleshoot equipment malfunctions, software errors, and change requests
• Own timely resolution of issues through proactive communication
• Configure computer equipment, phones, and peripherals
• Assist with system upgrades and installations

Helpdesk Support Analyst I

• Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
• Provide accurate, timely, and descriptive notes during calls
• Solve a range of routine to complex problems
• Document unknown problems
• Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
• Gather and prepare documentation regarding product failure and make recommendations
• Perform on-site troubleshooting, diagnosis, and repair as required
• Track and analyze product failure trends
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically.
• Makes decisions on warranty concessions.
• Mentor less experienced technical service representatives
• Serve as technical expert for team and escalated calls

Technical Support Representative

• Provide day-to-day management to a team of OnePACS Technical Account Managers (TAM) and Application Analysts (AA).
• Define key success criteria for technical client health by working with OnePACS TAMs, Application Analysts, Operations, and Development teams to create measurable health scores.
• Drive team development, including hiring, onboarding, career development, and performance management.
• Lead, coach, and empower the TAM and AA teams to succeed in their roles and adopt best practices.
• Assist the team in identifying technical inefficiencies for our clients and provide recommendations to enhance their use of our products.
• Communicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support.
• Maintain and own the technical relationship with the client leadership team for Experity’s clients.
• Meet with the client’s structured professionals, such as COO, CFO, and CEO, regularly and build relationships at multiple levels.
• Communication cadence to include attending Client Success Management's monthly business review meetings with the client’s management team and executive business reviews with the client’s structured professionals.
• Serve as a top-line escalation point for incidents or escalations raised by managed accounts.
• Partner with the wider Customer Success organization to identify, monitor, and report on trends.
• Managing technical relationships with customer stakeholders.
• Participating in QBRs/EBRs and customer reviews Driving account health plans and risk mitigation.
• Supporting renewals and growth opportunities with SAE/CSM.
• Acting as the primary technical escalation point.
• Monitoring adoption, utilization, and customer outcomes.
• Other duties as assigned.

PACS Technical Support Manager

• Develop full-stack business applications using Python and the Anvil framework
• Design and implement innovative solutions, particularly within the AWS ecosystem
• Collaborate with consultants and industry specialists to solve client challenges
• Identify opportunities to create new service offerings and technology solutions for Baker Tilly clients
• Contribute reusable components and best practices that accelerate future development efforts

Technical Support Specialist

• The Digital Service Center (DSC) Supervisor leads the coordination of technical support activities with a strong emphasis on managing critical escalations, downtime events, and urgent service needs
• This role ensures rapid, structured response to high-impact operational issues by aligning cross-functional teams and maintaining clear communication with customers and internal stakeholders
• Serving as the primary escalation point, the DSC Supervisor drives accountability, resource coordination, and performance oversight across Technical Support
• The role balances immediate operational demands with proactive identification of service opportunities, while supporting both ongoing service delivery and new machine commissioning activities

Supervisor, Technical Support, DSC

• Inbound Telephone Support – perform telephone support as scheduled
• Ensure that customer questions are answered completely in a professional, caring and responsive manner
• Ensure commitments to perform research and follow-up are completed, open issues are resolved and each contact is logged in the appropriate ticketing system
• E-mail & Chat Support – perform as scheduled
• Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply
• Properly enter customer information and resolution in the appropriate ticketing system
• Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job
• This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills
• Ability to read, review and understand support resources provided by the contact center and its clients
• Attend all training classes and complete any exercises assigned
• Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
• Focus on quality and customer satisfaction
• Clear and thorough documentation of customer interactions required
• Support inquiries include questions related to Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
• Willing to fiercely advocate on behalf of and represent the Voice of the Customer
• Research and prepare detailed escalations to second level support
• Review, manage and follow up on open issues as needed
• Project work that includes long and short-term initiatives

Tier 1 Technical Support Representative

• Provides analytical and operational support to the technical service team
• Assists with issue resolution and ensures accurate documentation
• Analyzes and optimizes the utilization of methods, tools or systems
• Plans recurring processes and solves immediate issues
• Supports frontline teams in troubleshooting basic technical problems
• Creates and maintains knowledge base articles and troubleshooting guides
• Participates in process improvement initiatives using Lean or Six Sigma principles

Technical Support Associate

• Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery.
• Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation.
• Perform daily operational support activities to maintain service levels and operational effectiveness.
• Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues.
• Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution.
• Collaborate with business and technology teams to resolve production-related issues.
• Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.
• Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems.
• Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases.
• Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations.
• Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency.
• Adhere to established operational procedures, service level agreements, security requirements, and company policies.

• Serve as the primary escalation point for complex technical issues involving KHS machinery.
• Manage inbound customer and technician calls and emails related to machine faults, performance issues, parts clarification, service scheduling, and urgent downtime events.
• Coordinate issue resolution by routing to the appropriate internal teams, regional service managers, or engineering resources as required.
• Act as a liaison between U.S.-based technicians/customers and KHS GmbH technical support and engineering teams.
• Provide next-business-day follow-up and resolution support for after-hours issues handled by the German Helpdesk or KHS USA Hotline.
• Oversee case documentation, ticketing, and follow-up using TopDesk, MS Teams, and SharePoint.
• Ensure accurate documentation of customer issues, service actions, serial numbers, dimensions, purchase orders, and machine-specific details.
• Continue development and maintenance of the KHS serial number folders and technical documentation databases, including SAP databases.
• Develop and implement systems and best practices to improve efficiency, first-call resolution, and overall customer satisfaction.
• Navigate and support PLC and automation platforms, including: Allen-Bradley ControlLogix PNOZmulti Configurator Rexroth Indramat servo systems.
• Continue expanding technical knowledge across the broader KHS portfolio, including fillers, blow molders, and process equipment.
• Identify opportunities to sell aftermarket products, upgrades, and conversions based on installed base analysis and customer needs.
• Take a proactive sales-support approach by promoting Regional Service Managers (RSMs) and conversions during non-urgent support periods.
• Support the Conversions Project Managers with technical input for complex conversion quotations and feasibility assessments.

Technical Support Manager

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems.
• Assist in the creation of support documentation and knowledge base articles.
• Conduct training sessions for customers on software usage.
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

Software Support Engineer

• Provide technical support to customers via phone, email, and chat
• Diagnose and troubleshoot software issues
• Collaborate with the development team to resolve complex issues
• Document and track customer issues and problems
• Assist in the creation of support documentation and knowledge base articles
• Conduct training sessions for customers on software usage
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

• Supports sales, installation & commissioning of Industrial York Process Systems (YPS) Engineered Chiller offerings
• Provide application, engineering, sales, and commissioning support for Industrial YPS Chiller projects
• Compile notification packages for branches responsible for commissioning YPS chiller packages
• Assist or direct commissioning of complex Industrial Process Systems chillers and Enhanced Control Panel Retrofit Projects
• Provide technical and training support to branch field personnel on the commissioning
• Lead scheduled project review/update discussions with internal and external customers

Industrial Process Systems Support Engineer

• Process transactions and facilitates plan/customer data management validating client data and funding while maintaining and creating participant census data.
• Respond to questions from customers, producers, and supporting units.
• Prepares, maintains, reviews, and analyzes plan documents and electronic records ensuring that each customer plan administration is compliant according to the plan document.
• Collaborates with other 401K units to meet client needs while providing sales support from point of sale to ongoing plan administration.
• Supports operations and service teams with quality audits, system testing, and document internal procedures as well as assisting with onboarding and informal training for new associates.

Support Engineer jobs in Wisconsin

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Network Support Technician

Revenue Cycle Application Support Analyst

Support Engineer – Enterprise Platforms

Helpdesk Support Analyst I

Technical Support Representative

PACS Technical Support Manager

Technical Support Specialist

Supervisor, Technical Support, DSC

Tier 1 Technical Support Representative

Technical Support Associate

Technical Support Specialist

Technical Support Specialist

Technical Support Manager

Software Support Engineer

Software Support Engineer

Industrial Process Systems Support Engineer

Operations Support Technician – 401k