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Continental Properties

Helpdesk Support Analyst I

Continental Properties

Helpdesk Analyst I providing technical assistance to end-users at Continental Properties. Troubleshooting software and equipment issues, configuring devices, and ensuring smooth operations in a hybrid work setting.

Posted 7/18/2026full-timeMenomonee Falls • Wisconsin • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting and problem-solving skills while providing excellent technical assistance to end-users. Proficient in configuring computer equipment and peripherals, ensuring timely resolution of issues through effective communication.

Highest-signal resume keywords
Technical TroubleshootingProblem-Solving SkillsCustomer-Focused CommunicationTime-Management SkillsConfiguration of Computer Equipment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical AssistanceTroubleshootingSystem UpgradesSoftware ErrorsChange Requests
Soft Skills
Clear CommunicationProactive Communication
Tools & Technologies
Computer EquipmentPhonesPeripherals
Certifications & Qualifications
Associate Degree
Industry Keywords
End-User SupportEquipment Malfunctions

About the role

Key responsibilities & impact
  • Provide excellent technical assistance to end-users
  • Troubleshoot equipment malfunctions, software errors, and change requests
  • Own timely resolution of issues through proactive communication
  • Configure computer equipment, phones, and peripherals
  • Assist with system upgrades and installations

Requirements

What you’ll need
  • Associate degree (or equivalent experience) required
  • At least 1 year of related experience
  • Strong technical troubleshooting and problem-solving skills
  • Clear, customer-focused communicator
  • Comfortable configuring computer equipment and peripherals
  • Strong time-management skills

Benefits

Comp & perks
  • Comprehensive mental health support including 8-free counseling sessions per year
  • Flexible vacation time and paid holidays
  • Paid professional memberships and certifications
  • Tuition reimbursement
  • 6-weeks paid parental leave
  • Company-paid life and disability insurance
  • 401(k) with company match