Technical Support Specialist

Data Dimensions

Operational Support Specialist responsible for monitoring and supporting production systems. Collaborating with technical and business teams to resolve operational issues and enhance efficiency.

Posted 6/10/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJunior💰 $42,900 - $66,110 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery.
Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation.
Perform daily operational support activities to maintain service levels and operational effectiveness.
Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues.
Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution.
Collaborate with business and technology teams to resolve production-related issues.
Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.
Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems.
Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases.
Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations.
Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency.
Adhere to established operational procedures, service level agreements, security requirements, and company policies.

Requirements

What you’ll need

Associate degree in Information Technology, Business Administration, Computer Information Systems, or a related field; or equivalent combination of education and experience.
0–3 years of experience in operations support, help desk, customer support, technical support, or a related role.
Strong analytical and problem-solving skills.
Ability to learn new systems, applications, and business processes quickly.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Bachelor’s degree in information technology, Business, Computer Science, or a related discipline (preferred).
Experience working with ticketing systems or service management platforms (preferred).
Exposure to production support, application support, or operational monitoring environments (preferred).
Basic knowledge of databases, SQL, reporting tools, or system monitoring tools (preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Data Dimensions Website LinkedIn All Job Openings 501 - 1000 employees ☁️ SaaS 🤝 B2B 💳 Fintech SaaS
B2B
Fintech Data Dimensions is a technology-enabled services company that delivers digital transformation and automated data processing for healthcare, insurance, and government organizations. The company operates a large EDI eBill clearinghouse for the Property & Casualty market, provides provider services and claims and bill automation, and offers SaaS platforms for document digitization, digital mailroom, payments, and AP automation. Data Dimensions focuses on improving workflows, routing, and payment processing through automation, AI-assisted workflows, and extensive payor/provider connectivity. Technical Support Specialist Job not on LinkedIn 🔥 5 minutes ago 🧀 Wisconsin – Remote 💵 $42.9k - $66.1k / year ⏰ Full Time 🟢 Junior 📞 Support Engineer SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery.
Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation.
Perform daily operational support activities to maintain service levels and operational effectiveness.
Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues.
Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution.
Collaborate with business and technology teams to resolve production-related issues.
Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.
Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems.
Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases.
Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations.
Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency.
Adhere to established operational procedures, service level agreements, security requirements, and company policies. 🎯 Requirements
Associate degree in Information Technology, Business Administration, Computer Information Systems, or a related field; or equivalent combination of education and experience.
0–3 years of experience in operations support, help desk, customer support, technical support, or a related role.
Strong analytical and problem-solving skills.
Ability to learn new systems, applications, and business processes quickly.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Strong attention to detail and organizational skills.
Bachelor’s degree in information technology, Business, Computer Science, or a related discipline (preferred).
Experience working with ticketing systems or service management platforms (preferred).
Exposure to production support, application support, or operational monitoring environments (preferred).
Basic knowledge of databases, SQL, reporting tools, or system monitoring tools (preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Tier 3 Support Engineer 🔥 2 hours ago Voxel 11 - 50 🏢 Enterprise 🔐 Security Website LinkedIn All Job Openings Tier 3 Support Engineer responsible for complex escalations at Voxel, utilizing AI-driven technology for workplace safety. 🇺🇸 United States – Remote 💵 $125k - $150k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Cloud Firewalls IoT Linux Python SQL TCP/IP TypeScript Go Technical Support Specialist 🔥 2 hours ago Whisker 501 - 1000 👥 B2C 🛍️ eCommerce 🧘 Wellness Website LinkedIn All Job Openings Technical Support Specialist providing customer support via phone and email for Whisker Labs’ electric hazard prevention technology. Collaborating with teams to resolve technical issues and support Engineering efforts. 🇺🇸 United States – Remote 💵 $50k - $54k / year 💰 $31M Private Equity Round on 2019-12 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Technical Support Specialist – Healthcare Platform, Hardware 🔥 4 hours ago Impruvon Health 11 - 50 Website LinkedIn All Job Openings Technical Support Specialist at Impruvon Health providing empathetic support for healthcare professionals. Resolve technical issues and enhance medication management through customer advocacy and collaboration. 🇺🇸 United States – Remote 💵 $70k - $80k / year 💰 $2.4M Seed Round - Impruvon Health on 2025-01 ⏰ Full Time 🟢 Junior 📞 Support Engineer 🚫👨‍🎓 No degree required Associate Technical Support Engineer 🔥 8 hours ago Automox 201 - 500 ☁️ SaaS 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Associate Technical Support Engineer at Automox supporting customers with cloud-native endpoint management platform. Troubleshooting across Windows, macOS, and Linux with strong customer communication skills. 🇺🇸 United States – Remote 💵 $70k - $75k / year 💰 $110M Series C on 2021-04 ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor DNS Firewalls Linux MacOS Technical Support Analyst 🔥 14 hours ago eSimplicity 51 - 200 ⚕️ Healthcare Insurance 📡 Telecommunications 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Support Analyst providing Tier 1 to Tier 3 help desk support for CMS and SMA users. Assisting with the Salesforce-based MESH platform and ensuring ticket resolution across systems. 🇺🇸 United States – Remote 💵 $57.7k - $87.3k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer ServiceNow View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

operations supporthelp deskcustomer supporttechnical supportanalytical skillsproblem-solving skillsMicrosoft OfficeSQLreporting toolssystem monitoring tools

Soft Skills

communication skillsorganizational skillsattention to detailability to manage multiple prioritiesability to learn new systems quickly