Data Dimensions

Support Engineer

• Monitor production systems, operational workflows, dashboards, alerts, and work queues to ensure timely processing and service delivery.
• Troubleshoot and resolve routine operational and application-related issues using established procedures and support documentation.
• Perform daily operational support activities to maintain service levels and operational effectiveness.
• Review system activity, operational reports, and workflow queues to identify exceptions, processing delays, and recurring issues.
• Escalate complex incidents and production issues to appropriate technical or operational teams while maintaining communication and follow-up through resolution.
• Collaborate with business and technology teams to resolve production-related issues.
• Create, maintain, and update process documentation, knowledge base articles, troubleshooting guides, and standard operating procedures.
• Document incidents, service requests, issue resolutions, and operational activities in designated tracking systems.
• Assist with testing, validation, and implementation activities associated with system enhancements, process improvements, and production releases.
• Support operational reviews by providing information regarding recurring issues, service impacts, and workflow observations.
• Identify and communicate opportunities to improve operational efficiency, service quality, and process consistency.
• Adhere to established operational procedures, service level agreements, security requirements, and company policies.

Technical Support Specialist

Data Entry

• Logs into a computer and accesses work queues to review computer images of documents and code documents using an established list of codes.
• Verify, if required, whether previously extracted information is correct and make corrections to previously extracted information as needed.
• Adjust orientation or lighting of documents.
• Reference work instructions as needed.
• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Data Entry Operator II

Backend Engineer

• Participate in all aspects of the design and implementation of sophisticated products.
• Utilize outstanding problem-solving skills to participate in the analysis and design of integrated solutions.
• Assist in the gathering, review and analysis of requirements, both from business users and teams responsible for other application systems.
• Track and support multiple simultaneous activities.
• Collaborate with other developers in team projects.
• Identify and implement appropriate testing strategies.
• Continuously exhibit outstanding written and verbal communication skills.
• Research new technologies as time permits.

Technical Support Specialist

Data Entry Operator II

Senior Backend Developer, PHP