Operations Support Technician – 401k

Sentry

Operations Support Technician supporting operational needs by processing customer inquiries and managing plan data. Collaborating with teams to ensure compliance and quality in 401K plan administration.

Posted 5/28/2026full-timeStevens Point • Illinois, North Carolina, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Process transactions and facilitates plan/customer data management validating client data and funding while maintaining and creating participant census data.
Respond to questions from customers, producers, and supporting units.
Prepares, maintains, reviews, and analyzes plan documents and electronic records ensuring that each customer plan administration is compliant according to the plan document.
Collaborates with other 401K units to meet client needs while providing sales support from point of sale to ongoing plan administration.
Supports operations and service teams with quality audits, system testing, and document internal procedures as well as assisting with onboarding and informal training for new associates.

Requirements

What you’ll need

High school Diploma or equivalent work experience.
Math, personal computer and Excel skills.
Excellent verbal and written communications skills.
Ability to work independently and perform duties with a high level of accuracy.
Time management and ability to work within specific time limitations is critical.
Ability to perform basic research and analysis to solve discrepancies is required.
Previous 401K processing, knowledge of 401K practices, and procedures is highly beneficial.

Benefits

Comp & perks

Flexibility through a scheduled Hybrid work model.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting.
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
Generous Paid-Time Off plan and Volunteer-Time off.
Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data managementtransaction processingplan document analysisquality auditssystem testingbasic researchdata analysisExcel skills

Soft Skills

verbal communicationwritten communicationindependenceaccuracytime management

Certifications

High school diploma