Support Engineer

• Helping customers with technical questions about the solution and how it integrates into their environment
• Responding to customer support queries
• Deliver high-quality support services to our customers
• Independent and efficient ownership of support queues
• Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
• Recommend solutions to improve efficiency and productivity

Technical Support Specialist

• In your future role, you will work on-site at our clients' locations and support IT managers, local IT teams and end users as a competent point of contact and client representative
• You capture concerns quickly and accurately and are responsible for receiving, qualifying and processing requests, incidents and changes
• You support the client's users and IT teams on-site and take care of the maintenance of workstations, applications and the IT backend infrastructure
• You are the contact person for all IT-related questions and help customers resolve their issues
• For complex or long-running topics, you will receive support from your team of Support and Systems Engineers
• Through your direct customer support you ensure the smooth use of our IT outsourcing services and help turn our customers into fans
• You organize your workday and tasks independently and work in a hybrid model: on-site at the client, at our UPGREAT office or from home

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Technical Support Specialist

On-Site Support Engineer