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Frontify

Senior Technical Support Engineer

Frontify

Technical Support Engineer managing technical customer queries at a brand platform. Collaborating with engineering and product teams to optimize AI-augmented support experiences.

Posted 7/9/2026full-timeSankt Gallen • 🇨🇭 SwitzerlandSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting APIs, integrations, and distributed systems while effectively communicating technical concepts to both technical and non-technical audiences. Proficient in SQL and scripting languages, with a strong focus on improving support processes and documentation.

Highest-signal resume keywords
Technical Support ExperienceSQL FluencyREST or GraphQL API KnowledgeScripting Language ProficiencyDiagnostic Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLPythonJavaScriptREST APIsGraphQL APIsTroubleshootingBug ReportingTechnical DocumentationData QueryingDistributed Systems
Soft Skills
Clear CommunicationProblem-SolvingCollaborationCustomer-Facing SkillsJudgment
Tools & Technologies
Help CenterAI Knowledge SourcesAutomation Tools
Industry Keywords
B2B SaaSTechnical SupportSolutions Engineering

Tech Stack

Tools & technologies
Distributed SystemsGraphQLJavaScriptPythonSQL

About the role

Key responsibilities & impact
  • You'll own investigation and resolution of complex technical issues across APIs, integrations, authentication, provisioning, and product behavior.
  • You'll guide customers and developers through technical challenges with clear, thoughtful communication across email, chat, and live calls.
  • You'll identify root causes, distinguish bugs from configuration or product gaps, and collaborate with Engineering to drive resolutions.
  • You'll create high-quality bug reports and provide the technical context that helps Product and Engineering resolve issues efficiently.
  • You'll surface recurring customer pain points and partner with Product, Engineering, and Customer Success to improve the product and support experience.
  • You'll contribute to scalable support by improving internal documentation, Help Center content, AI knowledge sources, and automation opportunities.
  • You'll help evolve our support processes, tooling, and escalation paths as we continue building an AI-augmented support organization.
  • You'll create and maintain troubleshooting guides and technical documentation that empower both customers and teammates to solve problems more efficiently.

Requirements

What you’ll need
  • You’re comfortable working in a hybrid format, with the ability to come to our St. Gallen office once per week.
  • You have 5+ years of experience in Technical Support, Solutions Engineering, or a similar customer-facing technical role within B2B SaaS.
  • You have SQL fluency and hands-on experience with at least one scripting language, such as Python or JavaScript.
  • You have solid knowledge working knowledge of REST or GraphQL APIs — you’re comfortable reading documentation, debugging requests/responses, and helping customer developers work through integration issues.
  • You have strong diagnostic instincts: reading logs, querying data, and isolating issues across distributed systems.
  • You’re comfortable troubleshooting APIs, integrations, authentication, and distributed systems.
  • You thrive in situations where answers aren’t always documented, bringing together product knowledge, customer context, and sound judgment to solve problems thoughtfully, with the team’s support along the way.
  • You communicate confidently with both technical and non-technical audiences.
  • You speak English fluently.

Benefits

Comp & perks
  • A minimum of 25 days annual leave per year
  • Parental, family care, and bereavement leave
  • Daily sickness benefits and accident insurance
  • Paid educational and wellbeing days off
  • Wellbeing, learning and development, and commuter allowance
  • Home office setup budget
  • Pension fund: contributions paid 60% by us and 40% by you
  • Access to exclusive perks and discounts from hundreds of top brands
  • Workation: Work from inspiring locations around the world for up to 45 days per year!
  • Invite to our summer company meet-up