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Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Helping customers with technical questions about the solution and how it integrates into their environment
- Responding to customer support queries
- Deliver high-quality support services to our customers
- Independent and efficient ownership of support queues
- Take full ownership and control of a support case without supervision while continuously improving the level of support to maintain customer satisfaction
- Recommend solutions to improve efficiency and productivity
Requirements
What you’ll need- Tech-savvy personality who is excited by new technology
- Experience in the field of technology, unified communications and cloud solutions is a plus
- Minimum 1 year experience in enterprise support, preferably at Level 2
- Customer focused Specialist-Role- within a SaaS organization is a great plus
- Ability to understand customers with their urgent needs and guide them accordingly through the issue in a solution-oriented manner
- Customer-focused mindset, able to listen to customer or partner problems and understand the impact issues can have on them
- Very nice to have is MS-Teams fundamentals
- Fluent- very good English (written and spoken) and (Swiss)- German native level- mandatory
- Passion for solving problems
- Self-driven, person who takes responsibility
- Experience with communications platforms, such as Microsoft Teams is a big plus but not mandatory
- Ability to work independently as well as collaboratively while learning technical concepts rapidly and proactively
- Positive attitude and ability to collaborate in a team-oriented environment
- Excellent communication skills to both technical and non-technical stakeholders
Benefits
Comp & perks- A fast-paced, international, and collaborative work environment
- A challenging and diverse role with high autonomy
- A motivating and supportive team culture where your ideas matter
- Excellent opportunities for personal and professional growth
- Regular team events and the chance to work from another Luware office for up to a month through our exchange program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise supportLevel 2 supportcloud solutionsunified communicationsproblem-solving
Soft Skills
customer-focused mindsetability to listensolution-orientedself-drivenresponsibilitycollaborativepositive attitudeexcellent communication skills