Support Engineer

• Provide technical support and advanced-level troubleshooting to customers
• Triage complex customer service issues received through various customer service channels
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Identify trends in support requests to help create long-term solutions

• Second-line support — Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.
• Request fulfilment — Deliver technical service requests including software deployment, device configuration, and access changes to SLA.
• Endpoint troubleshooting — Investigate Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.
• Identity & access — Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and JML policy.
• Remote tooling — Use remote support and endpoint management tooling (Intune, JAMF, remote control) to resolve issues without a desk visit.
• Escalation & collaboration — Escalate to L3 specialists and vendors with full diagnostics; own the ticket through to resolution.
• Knowledge & enablement — Produce knowledge articles and coach L1 analysts to shift resolution left and reduce escalations.
• Problem management — Identify recurring issues and raise problem records; drive permanent fixes with L3 teams.
• Asset & documentation — Maintain accurate asset, configuration, and ticket records throughout the support lifecycle.

• Shape the evolution of internal panels and tools used daily by our global business units;
• Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement;
• Translate internal business needs into clear specifications and coordinate their implementation with technical development teams;
• Prepare and distribute clear internal updates and announcements regarding newly deployed functionalities of our systems;
• Revise, maintain, and update internal technical documentation, system wiki articles, and training materials;
• Handle the complete organization and deployment of training cycles for internal newcomers and global technical teams;
• Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective.

Technical Support Specialist

• Unterstützung der zugewiesenen Verkaufsorganisation und der Kunden während des Angebotsprozesses.
• Technische Beratung und Lösungen auf Anfragen von Kunden/Kanälen/Verkaufsspezialisten zu ABB-Produkten/Systemen/Anwendungen.
• Durchführung analytischer und diagnostischer Studien zur Bestimmung der optimalen technischen Lösung.
• Entwicklung und Pflege neuer Verkaufschancen und Lösung spezifischer Kundenprobleme; Sicherstellung der Erreichung der Ziele bei Aufträgen, Nettopreisabweichung (NPV) und Nettopromotoren-Score (NPS).

Technical Sales Support Specialist

• Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
• Collaborate with L2 support teams to identify and implement effective solutions.
• Troubleshoot WhatsApp API-related issues and resolve technical problems.
• Guide partners and clients in navigating the WhatsApp Business ecosystem.
• Communicate with WhatsApp / Meta representatives.
• Work closely with EMEA onboarding and commercial teams.

Technical Support Specialist – EMEA

• Understand business needs, define and manage requirements, and communicate them to stakeholders and the development team.
• Work with data to analyse issues, propose solutions, and ensure accessibility and quality standards are met.
• Support error management, versioning and data-binding processes.
• Design and test prototypes of new functionalities and prepare Proofs of Concept for new integrations.
• Experiment with alternative technologies and continuously optimize processes by evaluating new accessibility standards, version management tools, or data integration methods.

Technical Business Analyst

• Reporting on OTC Positions – Prepare and deliver reports on OTC derivative positions using client-specific formats and data.
• Booking OTC Transactions – Perform booking of externally executed OTC trades in SCD systems.
• Monitoring Middle Office Activities – Oversee outsourced Middle Office operations (State Street), including pairing in TriOptima, managing cash flow escalations, and controlling paper confirmations.
• Performing EMIR Controls – Conduct EMIR-related controls on OTC valuations to ensure compliance and accuracy.
• Monitoring Risk & Limits – Track and report residual exposures, counterparty limits, and associated risks, escalating where required.
• Reconciliation & Analysis Support – Assist in activities related to back-office or front-office tool migrations, including reconciliation and cross-system data analysis.
• Stakeholder Collaboration – Liaise with Front Office, Technology, Risk, and external stakeholders to ensure seamless operations.
• Process Improvement – Strengthen and maintain process documentation to support operational excellence.

Derivatives Support Analyst – Hybrid from Warsaw or Gdańsk

• Provide L3 code-level support for MES application(s) and some other critical regional applications.
• Troubleshoot and resolve complex application issues, including code, database, interface, and integration-related problems.
• Participate in a regional support rotation with other colleagues to provide 7x24 hour coverage for critical MES application support.
• Active participation in Major Incident calls for troubleshooting and fixing the issues.
• Participate in the follow-up Problem Management calls and provide feedback for efficient preventive actions identification.
• Build local environment for bug fixing and testing the corrections.
• Analyze incidents, identify root causes, and implement sustainable technical solutions.
• Develop, enhance, and maintain application components using technologies such as Angular, .NET, .NET Core, C#, SQL, and RabbitMQ.
• Support MES ecosystem integrations with other business and manufacturing systems.
• Work closely with Site SMEs, Digital Factory teams, IT Support teams, infrastructure teams, DevOps, and DBA colleagues and other regional/global counterparts.
• Participate in regional and cross-functional IT projects, providing technical expertise and development support.
• Create and maintain technical documentation, troubleshooting guides, and knowledgebase articles.
• Propose and implement continuous improvements to increase application reliability, performance, supportability, and user experience.
• Support application testing, deployment validation, and post-release stabilization activities.

Regional IT Support Developer – MES focus

• Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.
• Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.
• Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.
• Document processes, solutions, and best practices to continuously improve the support experience.
• Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.
• Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.

Technical Support Engineer – VIE, Poland

• Creating, resolving, and maintaining support tickets
• Providing client support via phone and ticketing systems
• Collaborating within their product vertical to resolve issues and escalate tickets
• Maintaining accurate records of all activities and interactions in Salesforce
• Informing management of important issues regarding personnel, performance, client perception, and project statuses

Support Engineer jobs in Poland

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Support Engineer

Support Engineer

Technical Support Specialist

Technical Sales Support Specialist

Technical Support Specialist – EMEA

Technical Business Analyst

Derivatives Support Analyst – Hybrid from Warsaw or Gdańsk

Regional IT Support Developer – MES focus

Technical Support Engineer – VIE, Poland

Technical Support Analyst