Support Engineer

• Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.
• Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.
• Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.
• Document processes, solutions, and best practices to continuously improve the support experience.
• Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.
• Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.

Technical Support Engineer – VIE, Poland

• Creating, resolving, and maintaining support tickets
• Providing client support via phone and ticketing systems
• Collaborating within their product vertical to resolve issues and escalate tickets
• Maintaining accurate records of all activities and interactions in Salesforce
• Informing management of important issues regarding personnel, performance, client perception, and project statuses

Technical Support Analyst

• Provide superior support to the Underwriting and Operations Units.
• Work closely with Underwriting Assistants and Underwriters on Ledgebrook products.
• Understand multiple insurance products in the US market.
• Assist with eligibility determination and prioritization of opportunities.
• Organize and maintain file documentation and facilitate transactions with underwriting support resources.

Underwriting Support Analyst

• Own and resolve complex, high-impact customer cases, serving as the primary escalation point and driving thorough, professional resolutions that often require deep cross-functional coordination.
• Apply advanced technical expertise to analyze and troubleshoot end-to-end customer data models, reviewing calculation logic, dependencies, and data flows to uncover configuration gaps and root-cause drivers of discrepancies.
• Communicate effectively with both technical and non-technical audiences to clarify issues, progress, and outcomes.
• Proactively partner with Product, Engineering, and Customer Success to communicate technical issues, close feedback loops, and drive the prevention of recurring problems through systematic fixes.
• Develop deep product and domain expertise in CaptivateIQ's platform, data structures, and the broader domain of sales compensation and business logic.
• Partner with internal teams to improve workflows, documentation, and tooling that support scalable operations. Identify patterns and recommend process improvements to enhance efficiency and customer experience.
• Provide actionable feedback to inform product enhancements and improve usability.
• Champion consistency and quality across customer communications. Effectively translate complex technical findings into clear, professional, and actionable insights for both technical teams and non-technical stakeholders.
• Lead or significantly contribute to initiatives that enhance support processes, tools, internal documentation, and knowledge sharing to ensure team scalability and efficiency.

Senior Technical Support Agent

• Own customer issues from initial response through resolution, escalating when needed with clear documentation.
• Troubleshoot platform and data ingestion issues across cloud and Kubernetes environments.
• Support integrations including Filebeat, Fluentd, Fluent Bit, OpenTelemetry, AWS, and Azure services.
• Help customers adopt and use Logz.io AI-powered features.
• Provide timely, empathetic, and professional customer communication.
• Collaborate with Product, Engineering, and Customer Success to improve customer experience.
• Contribute to internal knowledge bases and documentation.

Support Engineer, Tier 1

• As a Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.
• Provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
• To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
• Investigate, process and document application defects passed to the Technical Support team.
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
• Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
• Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
• Investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.
• Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
• Be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
• Eventually train and mentor less experienced members of the team around product knowledge, skills and processes.
• Work in a team environment to help and assist colleagues.

Technical Support Consultant

• Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
• Perform email account maintenance & minor network administration – active directory etc.
• Maintain hardware and software inventory records
• Ability to lead small projects with minimal guidance
• Assist with analysis, maintenance, documentation, and testing of Software and Hardware.
• Advice or train customers regarding the technical aspects and use of standard software packages.
• Support on technical projects for EUC Operations.
• Maintain and update user documentation.
• Participation through all aspects of the Hardware development life cycle Design, development, review, and implementation of new systems
• Provide training & guidance to team members including automation.
• Provide training & guidance to team members on MAC OS.
• Provide support for Cloud based apps and client software such as Office 365 including SharePoint, OneDrive, TEAMS and Office Apps.
• Support and configuration of Tablet / Smartphone technologies and apps including Surface, iPad, iOS, Windows

Workplace Support Engineer

• Management of Sensitive Data & Customer Administration
• Coordinate and ensure accuracy of customer master data
• Manage Customer Portal administration, including user creation and access rights
• Ensure full compliance with internal policies, GDPR, and data protection standards
• Process & Operational Management
• Ensure correct and efficient operation of all key systems (e.g., SAP, Salesforce, PROS)
• Respond promptly to system issues; coordinate fixes and raise when needed
• Handle incident management, solve, and ad hoc operational requests
• Drive and support initiatives to digitalize, streamline, and improve processes
• Collaborate closely with BSG, Supply, Pricing, and Logistics teams
• Provide operational support to internal partners, including KAMs and other groups
• Manage customer complaints and product claims in line with bp procedures
• Make operational decisions in Business Continuity Plan (BCP) situations
• Manage and update customs documentation where applicable
• Support performance management activities to ensure financial delivery for the B2B business
• Participate in bp projects and cross-functional initiatives

Sales Support Analyst – Fixed-term Contract

• Own inbound support tickets during EMEA hours from first response through resolution, meeting SLA targets independently
• Dig into integration issues across Socket's GitHub App, CLI, API, and CI/CD pipeline checks by reading logs, tracing webhook failures, inspecting JSON payloads, and reproducing edge cases
• When something needs to go to Engineering, send it with everything they need: repro steps, scan output, environment details, and your best hypothesis
• Understand package ecosystems well enough to explain scan results, manifest files, lockfile behaviors, and flagged risks to both developers and security stakeholders
• Build out support resources including runbooks, troubleshooting guides, and Zendesk macros for common issues
• Spot patterns in tickets and bring recurring issues and undocumented edge cases back to the Customer Engineering and Product teams
• Keep the broader team in the loop with clear, thorough handoffs

Technical Support Engineer

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Provide consultations regarding our products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Technical Support Engineer – Edge Network

• Administer and support Human Resources Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams.
• Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility.
• Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into scalable system configurations.
• Catalogue HR policies, processes, and operational information in Confluence Cloud (Einstein) and build a structured, searchable HR Knowledge Base aligned to self-service and support workflows.
• Enable HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve resolution efficiency and employee experience.
• Provide operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular quality assurance process to ensure adherence to service standards.
• Deliver medium complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support.
• Develop and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability.
• Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and continuous improvement.
• Collaborate with HR Ops Engineering peers, IT, Security, and cross-functional partners to ensure solutions align with enterprise standards and data privacy requirements.
• Own defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).

Technical Analyst, HR – Fixed Term Contract

• Use SQL applications and tools to run basic SQL queries
• Respond to client questions, problems, and work requests on a daily basis
• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets
• Monitor assigned open tickets, contact customers, and update tickets on a timely basis
• Provide responsive support to clients during normal shift hours
• Complete all daily tasks and projects
• Track time daily

See all jobs on JobTailor