Technical Support Specialist – EMEA

360dialog — official WhatsApp Business API Provider

Technical Support Specialist providing customer support across multiple channels for the WhatsApp Business API. Troubleshooting issues and collaborating with global teams to implement effective solutions.

Posted 7/10/2026contractRemote • 🇵🇱 PolandMid-LevelSenior💰 €20,000 - €30,000 per yearWebsite

Tech Stack

Tools & technologies

GrafanaJavaScriptPythonReactSQL

About the role

Key responsibilities & impact

Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
Collaborate with L2 support teams to identify and implement effective solutions.
Troubleshoot WhatsApp API-related issues and resolve technical problems.
Guide partners and clients in navigating the WhatsApp Business ecosystem.
Communicate with WhatsApp / Meta representatives.
Work closely with EMEA onboarding and commercial teams.

Requirements

What you’ll need

3-4 years in support / technical support roles.
Comp Sci, Science, Technology or related degree
Interested in moving into a more challenging support position.
Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
Hands-on experience with REST APIs & Webhooks.
Solid understanding of tech fundamentals and helpdesk software.
Language skills: English (C1+ ) and 1 other language.
Customer-focused, with the ability to empathise with customers.
Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
Bonus Skills: Experience with WhatsApp Business API or Meta Graph API, programming skills (SQL, JavaScript, Python, React), familiarity with logging and monitoring tools (eg: Grafana or similar), people management experience, additional language proficiency.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 360dialog — official WhatsApp Business API Provider Website LinkedIn All Job Openings 51 - 200 employees 🔌 API ☁️ SaaS 🌍 Social Impact API
SaaS
Social Impact 360dialog is a leading provider of WhatsApp Business API solutions, helping businesses connect with their customers more effectively. The company focuses on transforming WhatsApp into a high-performance marketing channel that drives measurable growth through performance messaging. By leveraging insights from over 40,000 businesses, 360dialog offers a seamless integration with Meta’s APIs, enabling businesses to improve ad targeting and track customer interactions in real-time. Their services include automated, personalized messaging that boosts conversion rates, reduces costs, and enhances customer retention. 360dialog is a critical partner for marketers, eCommerce businesses, and agencies looking to capitalize on WhatsApp's capabilities for better customer engagement and performance marketing. Technical Support Specialist – EMEA 🔥 34 minutes ago 🇵🇱 Poland – Remote 💵 €20k - €30k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer Grafana JavaScript Python React SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
Collaborate with L2 support teams to identify and implement effective solutions.
Troubleshoot WhatsApp API-related issues and resolve technical problems.
Guide partners and clients in navigating the WhatsApp Business ecosystem.
Communicate with WhatsApp / Meta representatives.
Work closely with EMEA onboarding and commercial teams. 🎯 Requirements
3-4 years in support / technical support roles.
Comp Sci, Science, Technology or related degree
Interested in moving into a more challenging support position.
Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
Hands-on experience with REST APIs & Webhooks.
Solid understanding of tech fundamentals and helpdesk software.
Language skills: English (C1+ ) and 1 other language.
Customer-focused, with the ability to empathise with customers.
Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
Bonus Skills: Experience with WhatsApp Business API or Meta Graph API, programming skills (SQL, JavaScript, Python, React), familiarity with logging and monitoring tools (eg: Grafana or similar), people management experience, additional language proficiency. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Engineer – VIE, Poland 🕒 June 4 Sungrow Power Supply Co., Ltd. 10,000+ employees ⚡ Energy 🔧 Hardware 🚗 Transport Website LinkedIn All Job Openings Technical Support Remote Engineer providing expertise to distributors and end users in the French market. Resolving queries, creating training content, and improving support operations at Sungrow. 🇵🇱 Poland – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇫🇷 French Required Support Engineer, Tier 1 🕒 May 18 Logz.io 201 - 500 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Tier 1 Support Engineer solving customer issues in observability cloud and Kubernetes environments for Logz.io. Collaborating with cross-functional teams and maintaining high customer satisfaction. 🇵🇱 Poland – Remote 💰 $23M Series E on 2020-11 ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer AWS Azure Cloud Kubernetes Senior Tech/System Support Engineer 🕒 March 31 SRI 1001 - 5000 🤖 Artificial Intelligence 📚 Education ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Technical Support Engineer ensuring successful operation of a security and data management platform in a remote capacity. Requires expertise in IT infrastructure and Linux systems. 🇵🇱 Poland – Remote 💵 $20 - $30 / hour ⏳ Contract/Temporary 🟠 Senior 📞 Support Engineer Oracle Perl SQL Unix View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTMLJavaScriptCSSAPIsREST APIsWebhooksSQLPythonReact

Soft Skills

Customer-FocusedEmpathyProblem-SolvingActive ListeningAttention to Detail