360dialog — official WhatsApp Business API Provider

Client Partner

• **Key Responsibilities:**
• - Understand the business, goals and strategy of the clients
• - Build and maintain strong relationships with key stakeholders, establishing clear expectations from the outset.
• - Serve as the voice of the client within 360dialog, ensuring solutions are aligned with their goals and requirements.

Client Manager

Sales

• Define and execute a bespoke go‑to‑market plan for pilot offerings—aligning with global strategy, tailored to local nuances and verticals.
• Identify high-impact opportunities, manage full-cycle sales from prospecting to closing, and forecast pipeline growth in your region.
• Partner with Product, Marketing, and Customer Success teams to shape localized messaging, assets, and customer journey frameworks.
• Guide and develop local sales or pilot execution team members. Amplify best practices across regions.
• Own regional KPIs: pilot adoption rate, conversion to scale, ARR/ACV growth, regional revenue targets.

Sales Director

Customer Support

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with LATAM Sales and Account Management Teams

Customer Support Specialist

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Product Marketing

• About us: 360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results.
• Role Overview:
• Lead the regional go-to-market strategy, creating and executing tailored plans that align with the global strategy while adapting to local needs.
• Build and grow sales pipelines, identifying key opportunities, managing the full sales cycle, and forecasting growth in your region.
• Collaborate with Product, Marketing, and Customer Success teams to adapt messaging and materials, ensuring a strong local customer journey.
• Coach and mentor team members, sharing best practices across regions.
• Be accountable for achieving key regional results, including pilot adoption, conversion to scale, revenue growth, and other performance targets.

Client Manager

Sales Director

Customer Support Specialist

Client Manager

Go-to-Market Leader