Support Engineer

Teramind

Support Engineer providing technical support to customers for insider risk management software. Responsible for maintaining positive customer relations and satisfaction through various support channels.

Posted 7/22/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in technical support and troubleshooting, with a strong understanding of B2B SaaS products, IT security, and data platforms. Proficient in navigating Linux and Windows environments, with the ability to communicate complex technical information clearly to customers and cross-functional teams.

Highest-signal resume keywords

Technical Support ExperiencePostgreSQL KnowledgeCloud Computing PlatformsIntercom Ticketing SystemB2B SaaS Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPostgreSQLLinux ShellWindows ShellCloud ComputingIntercomData AnalysisIssue EvaluationTrend Identification

Soft Skills

Interpersonal SkillsCustomer ServiceCommunication

Tools & Technologies

AzureAWS

Industry Keywords

B2B SaaSIT SecurityData Platforms

Tech Stack

Tools & technologies

AWSAzureCloudLinuxPostgres

About the role

Key responsibilities & impact

Provide technical support and advanced-level troubleshooting to customers
Triage complex customer service issues received through various customer service channels
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Identify trends in support requests to help create long-term solutions

Requirements

What you’ll need

Minimum 5 years of relevant experience as a technical support/support engineer or in a similar role
Ability to navigate comfortably in Linux and Windows shells
Extensive knowledge of PostgreSQL
Knowledge of cloud computing platforms (Azure, AWS, etc)
Knowledge of an Intercom or similar ticketing system
Understanding of B2B SaaS products, IT security, and data platforms
Ability to translate intricate technical details to simple, understandable terms
Strong interpersonal skills and ability to work with customers & cross-functional teams.

Benefits

Comp & perks

Competitive compensation
Flexible paid time off
Laptop reimbursement
Ongoing training, development, and career growth opportunities
We use an open stack of technologies, so you have the chance to learn and evolve
High complexity of problems to solve, with active feature development - not just bugs & refactoring
Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. You can make an impact quickly.