Teramind

Support Engineer

• Provide technical support and advanced-level troubleshooting to customers
• Triage complex customer service issues received through various customer service channels
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Identify trends in support requests to help create long-term solutions

Account Executive

• Use behavioral data, intent signals, and industry changes to personalize outreach and target vertical-specific pain points — not mass messaging.
• Run efficient discovery calls (30 minutes or less) that quickly categorize prospects into Security, Productivity, or Process opportunities.
• Position the platform as workforce intelligence, not surveillance, and demonstrate how features like OMNI and Timmy Copilot reduce time spent analyzing dashboards.
• Partner with SMB ecosystems such as MSPs, HR consultants, and accountants to drive referrals and expand pipeline.
• Proactively address privacy concerns by highlighting privacy-first architecture, including visual redaction and offline recording.

SMB Account Executive

Customer Success Manager

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
• Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
• Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
• Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
• Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Enterprise Customer Success Manager

DevOps Engineer

• Designing, implementing, and maintaining tools and processes for continuous integration, delivery, and deployment of software
• Working with operations staff to ensure that systems are up and running smoothly
• Automating, monitoring, testing, configuring, networking, and Infrastructure as Code (IaC)
• Streamlining and automating processes while troubleshooting existing development procedures
• Managing the creation, release, and configuration of our systems
• Architecting and optimizing several service components running on GCP, Oracle, AWS, and Azure environments
• Codifying DevOps best practices across the company
• Scripting and maintaining build environments

Senior DevOps Engineer

• Hunt and own pipeline through high-volume, multi-channel outbound across phone, email, LinkedIn, and video.
• Use behavioral data, intent signals, and industry changes to personalize outreach and target vertical-specific pain points — not mass messaging.
• Run efficient discovery calls (30 minutes or less) that quickly categorize prospects into Security, Productivity, or Process opportunities.
• Position the platform as workforce intelligence, not surveillance, and demonstrate how features like OMNI and Timmy Copilot reduce time spent analyzing dashboards.
• Partner with SMB ecosystems such as MSPs, HR consultants, and accountants to drive referrals and expand pipeline.
• Proactively address privacy concerns by highlighting privacy-first architecture, including visual redaction and offline recording.

Support Engineer

SMB Account Executive

Enterprise Customer Success Manager

Senior DevOps Engineer

SMB Account Executive – Bilingual, English/Spanish