Teramind

Growth Marketing

• Develop and execute a comprehensive demand generation strategy that consistently delivers high-quality leads, accelerates pipeline growth, and drives measurable revenue impact across the full buyer journey
• Plan and execute highly targeted ABM programs to engage strategic accounts and key decision-makers, working closely with sales to develop personalized campaigns and coordinated multi-channel touchpoints
• Own paid advertising, retargeting, and digital marketing initiatives across channels (LinkedIn, display), managing budget allocation and optimizing campaigns for measurable ROI
• Leverage HubSpot to build sophisticated marketing automation workflows, lead scoring models, email nurture campaigns, and attribution reporting while maintaining seamless sales integration
• Conduct continuous performance analysis, A/B testing, and campaign optimization to improve conversion rates, reduce acquisition costs, and maximize marketing efficiency

Growth Marketing Manager

Human Resources

• Define and execute Teramind's global workforce model for employees and contractors
• Align HR strategy with business objectives and design scalable organizational structures
• Implement enterprise HRIS and establish formal HR processes across the employee lifecycle
• Build data-driven analytics capabilities to inform strategic decisions
• Develop compliant frameworks for managing international employees and contractors
• Create equitable compensation and benefits strategies for distributed teams
• Partner with the Director of Talent Acquisition to scale hiring across technical and non-technical roles
• Develop employer branding and sourcing strategies for competitive markets
• Establish recruiting metrics and processes that ensure quality while reducing time-to-fill
• Design comprehensive L&D strategy supporting career growth and leadership development
• Optimize onboarding and create continuous learning opportunities
• Implement performance management systems that drive accountability and growth
• Build and mentor the HR team to support organizational growth
• Serve as trusted advisor to executive team and drive change management initiatives

Vice President of Human Resources

Customer Success Manager

• Serve as the primary point of contact for SMB customers, developing strong relationships and becoming a trusted advisor
• Guide new SMB customers through onboarding, ensuring they are set up for success and realize value as quickly as possible
• Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives
• Provide proactive and responsive support, addressing customer inquiries, helping troubleshoot issues, and collaborating with internal teams
• Leverage and contribute to Customer Success playbooks and processes to ensure consistent and scalable service across the SMB base
• Collect feedback and share insights with internal teams to influence product development and improve customer experiences
• Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention
• Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal
• Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement
• Regularly engage with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals
• Deliver customer training sessions and enablement resources to ensure ongoing product success
• Maintaining the CRM up to date and completed
• Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction

Customer Success Manager – SMB

Customer Support

• Provide technical support to our customers
• Maintain high customer satisfaction while managing operational expectations
• Become a product expert and maintain a deep understanding of product functionality
• Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.

Customer Support Specialist

Frontend Engineer

• Defining and refining architecture for new features and long-term platform evolution.
• Designing and coding features end-to-end, from front-end components to backend APIs and data layers.
• Reviewing pull requests and contributing high-quality, scalable code across the stack.
• Troubleshooting complex issues in production and guiding incident response when needed.
• Set technical direction through architecture discussions, coding standards, and best practices.
• Collaborate closely with product, design, and other engineers to deliver solutions that balance technical and business needs.
• Operate with minimal supervision, driving complex initiatives from design through delivery.
• Troubleshoot, optimize, and improve performance, scalability, and reliability of systems.

Principal Full Stack Developer – React

• Build and maintain strong, long-term relationships with enterprise customers, acting as the primary contact post-sale
• Ensure successful onboarding of new customers by managing implementation timelines, training, and adoption strategies. Partner with customers to ensure they realize the full value of our solutions
• Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives
• Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues
• Own the customer renewal process by proactively identifying and mitigating risks, managing renewal conversations, and ensuring high customer satisfaction and retention
• Identify opportunities for upsell and cross-sell within assigned customer accounts and work with Account managers to close the deal
• Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement
• Conduct regular strategic reviews with assigned customers, providing insights into their usage, demonstrating ROI, and aligning with future goals
• Deliver customer training sessions and enablement resources to ensure ongoing product success
• Multi-thread relationships across customer organizations to ensure broad engagement and product adoption
• Monitor, measure, and improve leading indicators of customer relationship health such as product use, engagement, NPS, and Customer Satisfaction

Enterprise Customer Success Manager

Program Manager

• Develop the 1:Many Strategy: Architect a comprehensive, segmented digital customer journey that maps out key milestones, high-value content, and proactive touchpoints from onboarding through renewal.
• Segmentation and Personalization: Define and maintain customer segments based on product usage, health scores, lifecycle stage, and potential for growth. Tailor digital programs (emails, in-app messages, webinars, content) to deliver relevant value to each segment.
• Tech Stack Optimization: Act as the primary owner and power user for the digital success tool stack (e.g., Churnzero, Intercom, HubSpot, etc.). Ensure all tools are integrated and optimized to deliver automated and personalized communication.
• Campaign Management: Build, deploy, and manage multi-channel digital campaigns (email automation, in-app guides, resource hubs, video tutorials, personalized digital outreach) designed to achieve specific outcomes:
• Adoption: Drive feature usage and activation of key value drivers.
• Retention: Mitigate risk by addressing common blockers and low-usage signals.
• Expansion: Nurture high-potential customers with self-service upgrade paths and upsell content.
• Content and Resource Development: Partner with Customer Success, Marketing, and Product teams to create and curate scalable resources (FAQs, video libraries, help documentation) needed for the digital journey.
• Success-at-Scale Events: Plan and execute scalable events, such as Success-at-Scale Webinars, office hours, and digital user groups, focused on driving best practices and community engagement.
• Data-Driven Optimization: Establish key performance indicators (KPIs) for the digital segment (e.g., campaign open rates, click-through rates, feature adoption, Digital-Driven Renewal Rate, and overall segment churn).
• A/B Testing: Design and execute continuous A/B tests on digital touchpoints and journeys to maximize engagement and impact on retention.
• Health Scoring: Refine and utilize the Customer Health Score to identify customers who are digitally engaged versus those who require manual intervention.
• Operational Handoffs: Define clear, automated criteria and workflows for when a digital customer must be escalated to a dedicated CSM or Sales/Support team member ("human escalation point").

Teramind

Growth Marketing Manager

Vice President of Human Resources

Customer Success Manager – SMB

Customer Support Specialist

Customer Support Specialist

Principal Full Stack Developer – React

Enterprise Customer Success Manager

Digital Program Manager

Digital Program Manager – LATAM