Enterprise Customer Success Manager

Teramind

Enterprise Customer Success Manager as a strategic partner for enterprise customers, driving adoption and retention for maximum value realization from solutions.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Customer Success, focusing on driving adoption, retention, and expansion through strong relationship management and strategic alignment with customer goals. Proficient in utilizing customer health metrics and frameworks to ensure high satisfaction and successful renewals.

Highest-signal resume keywords

B2B Customer SuccessCustomer Success FrameworksHubSpotChurnZeroCustomer Health Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Driving AdoptionRetention StrategiesExpansion TechniquesLifecycle ManagementSubscription Renewal Processes

Soft Skills

Relationship-BuildingDetail-OrientedHighly OrganizedStakeholder Navigation

Tools & Technologies

HubSpotChurnZero

Industry Keywords

Customer SuccessEnterprise CustomersOnboardingValue RealizationUpsell OpportunitiesCross-Sell OpportunitiesCybersecurity Experience

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Requirements

What you’ll need

5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)

Benefits

Comp & perks

Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
Competitive salary
High-quality health benefits
401(k) with employer match
Career growth opportunities
Unlimited paid time off
Company-issued laptop (choice of Mac or PC)
Professional development budget