Technical Support Analyst

Relativity

Application Analyst responsible for client support and ticket management in legal tech. Utilizing SQL and collaborating on product issues for efficient resolutions.

Posted 5/27/2026full-timeRemote • 🇵🇱 PolandMid-LevelSenior💰 PLN 82,000 - PLN 122,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Creating, resolving, and maintaining support tickets
Providing client support via phone and ticketing systems
Collaborating within their product vertical to resolve issues and escalate tickets
Maintaining accurate records of all activities and interactions in Salesforce
Informing management of important issues regarding personnel, performance, client perception, and project statuses

Requirements

What you’ll need

Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience

Benefits

Comp & perks

Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLtroubleshootingticketing systems

Soft Skills

client-focusedunderstanding expectationscommunicationcollaboration