Technical Support Specialist

RTB House

Technical Support Specialist at RTB House, driving the evolution of internal tools and comprehensive product training. Collaborating globally to enhance operational efficiency.

Posted 7/20/2026full-timeRemote • 🇵🇱 PolandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and the ability to translate business needs into technical specifications while effectively communicating with diverse stakeholders. Proficient in creating and maintaining technical documentation and training materials to support global teams.

Highest-signal resume keywords

Fluency In EnglishFluency In PolishTechnical Documentation ManagementAnalytical MindsetTraining Cycle Organization

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional Writing AbilityProactivityIndependence

Industry Keywords

Internal Tools DevelopmentUser Perspective AnalysisOperational SupportSystem ImprovementTechnical Communication

About the role

Key responsibilities & impact

Shape the evolution of internal panels and tools used daily by our global business units;
Analyze current tools and systems to identify friction points, bottlenecks, and areas for improvement;
Translate internal business needs into clear specifications and coordinate their implementation with technical development teams;
Prepare and distribute clear internal updates and announcements regarding newly deployed functionalities of our systems;
Revise, maintain, and update internal technical documentation, system wiki articles, and training materials;
Handle the complete organization and deployment of training cycles for internal newcomers and global technical teams;
Coordinate tasks in the HQ Tech Support queue, providing daily operational support and validating new functionalities from a user perspective.

Requirements

What you’ll need

Fluency in English and Polish (written and spoken) to communicate effectively with local tech teams and global stakeholders
A natural talent for writing with an exceptional ability to explain complex technological topics and system behaviors clearly
High level of independence, proactivity, and the capability to drive tasks forward without micromanagement
An analytical mindset with the ability to step into the user's shoes while keeping the strategic goals of the headquarters in mind.

Benefits

Comp & perks

Flexible, 100% remote collaboration model
2 month introductory onboarding framework to fully master the operational daily routines of our internal users
An innovative environment that actively supports experimentation and the use of cutting-edge AI technologies.