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Tech Stack
Tools & technologiesAngularAWSAzureDocker.NETRabbitMQSQLTypeScript
About the role
Key responsibilities & impact- Provide L3 code-level support for MES application(s) and some other critical regional applications.
- Troubleshoot and resolve complex application issues, including code, database, interface, and integration-related problems.
- Participate in a regional support rotation with other colleagues to provide 7x24 hour coverage for critical MES application support.
- Active participation in Major Incident calls for troubleshooting and fixing the issues.
- Participate in the follow-up Problem Management calls and provide feedback for efficient preventive actions identification.
- Build local environment for bug fixing and testing the corrections.
- Analyze incidents, identify root causes, and implement sustainable technical solutions.
- Develop, enhance, and maintain application components using technologies such as Angular, .NET, .NET Core, C#, SQL, and RabbitMQ.
- Support MES ecosystem integrations with other business and manufacturing systems.
- Work closely with Site SMEs, Digital Factory teams, IT Support teams, infrastructure teams, DevOps, and DBA colleagues and other regional/global counterparts.
- Participate in regional and cross-functional IT projects, providing technical expertise and development support.
- Create and maintain technical documentation, troubleshooting guides, and knowledgebase articles.
- Propose and implement continuous improvements to increase application reliability, performance, supportability, and user experience.
- Support application testing, deployment validation, and post-release stabilization activities.
Requirements
What you’ll need- Minimum 4 years of hands-on experience in application development and/or application support.
- Strong technical experience with the following technology stack: Angular, Typescript, .NET, .NET Core, C#, SQL, RabbitMQ, Rest APIs, Azure Devops, Git, EKS, Docker, AWS services
- Proven experience in troubleshooting complex application issues.
- Ability to analyze logs, code, database queries, interfaces, and application behavior to identify root causes.
- Experience supporting business-critical applications in a production environment.
- Understanding of software development lifecycle, release management, and incident/problem management processes.
- Good communication skills in English.
- Ability to work with multicultural teams across multiple countries and time zones.
- Willingness to participate in regional 24/7 support rotation.
- Willingness to travel regionally if required.
Benefits
Comp & perks- Professional development
- 24/7 support coverage
ATS Keywords
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Hard Skills & Tools
AngularTypescript.NET.NET CoreC#SQLRabbitMQRest APIsAzure DevOpsDocker
Soft Skills
troubleshootinganalytical skillscommunication skillscollaborationproblem-solvingmulticultural teamworkwillingness to travelparticipation in support rotationfeedback provisioncontinuous improvement