Support Engineer

• Provide day-to-day Salesforce support and handle user queries/issues
• Perform data upload, update, and extraction using Salesforce Data Loader
• Utilize Salesforce Inspector for data analysis, troubleshooting, and quick fixes
• Create data load input sheets by consolidating and transforming data from multiple sources
• Manage and analyze data using Excel (advanced functions, data validation, reporting)
• Ensure data accuracy and readiness before bulk uploads into Salesforce
• Support incident, problem, and change management processes following ITIL framework
• Collaborate with cross-functional teams to resolve system and data-related issues

Salesforce Support Analyst

• Maintain web applications using .NET technologies.
• Work on both backend APIs and frontend components.
• Troubleshoot, debug, and resolve application bugs and production issues.
• Write and optimize SQL queries for data retrieval and updates.
• Collaborate with cross-functional teams to analyze requirements and deliver solutions.
• Maintain code quality through best practices and documentation.
• Perform debugging, and performance optimization.
• Support deployment and maintenance of applications in different environments.

Technical Support Engineer

• Handle real-time chats, calls, and emails from Adobe business users.
• Provide consultative support across the customer journey—from onboarding and installation to troubleshooting and post-sales care.
• Upsell and cross-sell Adobe offerings, contributing to revenue growth and user expansion.
• Work with cross-functional teams, including product and engineering, to resolve complex issues using subject matter experts (SMEs).
• Maintain excellent knowledge of our products and services to understand customer's needs.
• Respond to incoming requests for cancellation of services and persuade our customers to remain with us.
• Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated.
• Identify opportunities to turn dissatisfied customers into happy customers.
• Ensure timely follow-ups on unresolved issues and maintain accurate case documentation in the ticketing system.
• Enhance performance by focusing on Customer Happiness (CH) and Average Handling Time (AHT).
• Troubleshoot customer queries related to billing, account management, installation, and product functionality.
• Log, prioritize, and triage issues from phone, chat, email, and web channels.
• Stay calm under pressure while managing customer sentiment and expectations.
• Maintain professional communication and timely responses to all customer interactions.

Senior Technical Support Consultant, ICX

• The Application Support Analyst is responsible having a good understanding of apps support procedures and concepts
• Analyze existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Appropriately assess risk when business decisions are made.

Applications Support Analyst

• Provide first-line support to Salesforce users, responding to queries and helping resolve issues.
• Assist with onboarding new starters, including basic Salesforce training and guidance.
• Support users in following best practices for data entry and system usage.
• Help maintain user documentation, guides, and FAQs.
• Build and maintain basic Salesforce reports and dashboards under guidance.
• Work with stakeholders to understand reporting needs and translate them into simple outputs.
• Support the production of regular pipeline and performance reports for Sales teams.
• Perform regular data checks and basic data cleansing activities.
• Maintain and update account, contact, and opportunity data to ensure accuracy.
• Identify and flag data quality issues to senior team members.
• Support adherence to data standards and processes.
• Assist with maintaining the Salesforce pipeline, ensuring opportunities are up to date.
• Support Sales teams in keeping records accurate and complete.
• Help prepare information for pipeline reviews and reporting.
• Work with IT and senior Salesforce team members to support testing of system updates.
• Provide feedback on common user issues and areas for improvement.
• Continuously develop Salesforce knowledge and skills.

Support Analyst

• Provide L2/L3 support for SnapLogic integrations and data pipelines
• Monitor integration jobs, scheduled tasks, and production interfaces
• Investigate and resolve integration failures, data issues, and performance bottlenecks
• Perform root cause analysis (RCA) and implement corrective actions
• Support API integrations, REST/SOA services, and file-based interfaces
• Troubleshoot data transformation, mapping, and routing issues
• Work closely with business users, application teams, and external vendors to resolve incidents
• Support deployment activities and post-release validations
• Monitor error queues, logs, and alerts to ensure integration stability
• Create and maintain support documentation, knowledge articles, and operational runbooks
• Participate in on-call support and production issue management

Snaplogic Support Engineer

• Respond to and resolve complex support tickets related to Yardi software
• Develop simple to complex YSR reports in Yardi
• Create stored procedures, system validations, email notifications and schedule tasks
• Create and upload ETL file for different business functions
• Collaborate with internal customers to troubleshoot and find solutions for technical issues
• Provide guidance and training on software functionalities to enhance user experience
• Document support interactions and maintain accurate records of issues and resolutions
• Work closely with development teams for escalated issues that require specialized attention
• Drive Enhancements and optimization

Technical Support Specialist

• Act as the technical escalation point for mission-critical production customers.
• Investigate complex issues escalated from Core Support through to resolution.
• Collaborate with Site Reliability Engineering and Product teams to determine the best course of action for specific customer issues.
• Work with our Incident team to address emerging issues with our platform and services.
• Create training, documentation, and knowledge-sharing sessions informed by patterns discovered during escalated investigations.
• Facilitate mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.

Senior Cloud Support Engineer

• Manage, maintain, and support MacOS and Windows environments.
• Handle Tier 2 and Tier 3 helpdesk tickets and complex technical escalations with a strong focus on remote support.
• Oversee multiple SaaS platforms across the organization.
• Drive efficient user management, including streamlined onboarding, offboarding, and identity lifecycle processes.
• Configure, maintain, and troubleshoot network infrastructure.
• Provide practical AWS administration, support, and cloud infrastructure management to ensure high system availability.
• Implement and maintain IT security best practices.
• Monitor security tools (e.g., CrowdStrike), manage Firewalls, handle Access Management, and oversee Device Endpoint Management (MDM).
• Actively support the team with asset audits, access audits, and SOC2 compliance requirements.
• Assist with system automation and implement AI-enabled operational workflows to streamline IT processes.
• Provide exceptional technical support to internal teams and external partners, ensuring seamless day-to-day operations.

Senior IT Support Engineer

• Configure, develop, and customize ServiceNow modules to meet business needs
• Architect and implement integrations with third-party systems
• Establish and manage IAM to ensure secure user provisioning
• Collaborate with stakeholders to gather requirements and propose solutions
• Mentor junior developers and enforce coding standards.

App Dev & Support Engineer III

• **Key Responsibilities**
• - Investigate and resolve complex application support issues escalated from Level 1 support teams.
• - Perform configuration changes, data fixes, and technical workarounds within agreed service levels (SLAs).
• - Collaborate with Level 3 support, Product, Engineering, and Technical Operations teams to resolve defects and enhancement requests.
• - Maintain accurate case records and provide regular customer updates throughout the support lifecycle.
• - Participate in incident, problem, and change management activities in line with ITIL processes.
• - Create and maintain knowledge base articles, troubleshooting guides, and support documentation.
• - Act as a technical subject matter expert during customer escalations and meetings where required.
• - Mentor and support Level 1 analysts to help build team capability and improve first-line resolution rates.
• - Assist the LiveOps team by writing and maintaining operational scripts and automation tasks where appropriate.
• - Troubleshoot issues relating to finance modules and associated integrations or workflows.

Level 2 Support Analyst – Libraries

• Help customers solve their problems every day
• Provide interactive solutions (chat, email, MS Teams)
• Work alongside senior co-workers who will share their knowledge
• Handle escalations with back-office teams

Senior Associate, Technical Support

• Administer and support Jira, Confluence, and Jira Service Management platforms
• Design and maintain workflows, schemes, permissions, and configurations
• Implement and maintain automation to reduce manual effort
• Support incident, request, agile, and portfolio use cases
• Build and maintain dashboards and reports for operational and management needs
• Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
• Ensure platform governance, documentation, and best practices
• Provide L2/L3 support and collaborate with vendors and internal teams
• Support Tech Operating Model, enabling transitions, migrations and support audit activities

JIRA Support Developer

• Provide expert-level support for Duck Creek applications, including Duck Creek Policy, Billing, and Claims systems, ensuring timely resolution of technical issues and minimizing disruption to our clients' operations.
• Collaborate with cross-functional teams to understand client requirements and configure Duck Creek applications to align with their business processes and objectives.
• Monitor the performance of Duck Creek applications, proactively identifying areas for improvement and implementing enhancements to optimize system functionality and user experience.
• Develop and maintain comprehensive documentation, including configuration guides, troubleshooting procedures, and best practices, to support efficient application support processes.
• Coordinate with Duck Creek product teams and external vendors to escalate and resolve complex technical issues, leveraging your expertise to drive timely and effective resolutions.
• Participate in the testing and deployment of Duck Creek updates, patches, and new releases, ensuring seamless integration and minimal disruption to client operations.
• Foster strong relationships with clients, serving as a trusted advisor and ensuring their satisfaction with Duck Creek applications and support services.

Senior Application Support Analyst

• The Asset Reliability Technical Analyst helps define, contextualize, and support the governance of asset and historian data to enable analytics, diagnostics, and actionable insights that optimize total cost of ownership (TCO) for equipment assets across production shop floor and building utilities.
• Supports EAM data migration technical lead: own mapping, transformation rules, cleansing, validation controls, cutover/runbook, and post-load reconciliation for asset master and related maintenance data.
• Supports Site onboarding technical lead: run site discovery and readiness, confirm prerequisite data/integration needs, coordinate deployment activities, and provide hyper care through stabilization.
• Supports Integration & interoperability: design and support data exchange between historian and EAM/maintenance platforms (APIs/standard interfaces); monitor, troubleshoot, and remediate data flow and data quality issues.
• Analytics enablement: Set up and support sandbox environments for rapid diagnostics, advanced analytics, and model development, including templates for reusability. Understand and develop actionable recommendations to boost up time and reduce TCO.
• Delivery execution: contribute to requirements, solution design, test planning/validation, and change control to move capabilities from build to stable operations.
• Release & partner coordination: align technical changes with product owners, vendors, and partners; manage handoffs and production support expectations.
• Ways of working: author and maintain SOPs/work instructions and support site adoption of standards.
• Continuous improvement: identify process and data quality improvements that increase reliability program effectiveness and reduce recurring support effort.

Asset Reliability Technical Analyst

• Accountable for resolving service issues affecting customer experience
• Knowledge & working experience of WAN / LAN networking including software-defined networks and cloud networking in AWS/GCP/Azure
• Support, maintain & improve customer experience
• Resolve or escalate incidents/problems/SR per established procedures
• Responsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standards

• Provide technical support via calls, email, and ticketing systems
• Communicate effectively with customers and resolve issues
• Analyze and troubleshoot application, database, and infrastructure issues
• Execute SQL queries and scripts for data analysis
• Use SQL Profiler to diagnose performance issues
• Handle database scripts and index-related troubleshooting
• Troubleshoot Windows OS issues including third-party driver problems
• Analyze logs using Event Viewer
• Manage Windows services using services.msc
• Understand server concepts and types of servers
• Create and manage Active Directory accounts
• Perform password resets and account unlocks
• Document issues and resolutions

• Review incoming Technology purchase requests and invoices, for accuracy and completeness and take ownership of all requests assigned
• Analyze each request against an agreed upon checklist for acceptance or follow up with the requestor
• Follow process guidelines for constructing and creating the request in the firm’s procurement tool
• Track each request through the Mercury workflow and ensure any required action is undertaken to get an approved purchase order created in a timely manner
• Update process trackers for overview of transaction status and volume, ensuring the tracker is kept up to date and in alignment with Mercury and POrtal
• Work closely with cross functional teams on end to end management of purchase request and invoice transactions to ensure adherence to SLA’s and KPIs
• Provide problem resolution to purchase order and invoice transactions where applicable
• Manage a central mailbox, researching and replying to inquiries in a timely manner
• Provide updates to requestors as needed or as required
• Manage operational reporting for aging items and purchase order management and oversight
• Participate in testing of new tool releases impacting the Source to Settle service
• Help support Purchase Order compliance analysis and Purchase Order adoption
• Help drive process improvement based upon your critical pain point identification
• Undertake adhoc work at the direction of the Source to Settle Operations team
• Lead Review process documentation for accuracy and updates
• Escalate problems to Team Lead for visibility and resolution
• Support vendor escalations through analysis and transactional documentation

Senior Associate, ET Source to Settle Support Analyst

• Configure, develop, and customize ServiceNow modules to meet business needs
• Architect and implement integrations with third-party systems
• Establish and manage IAM within ServiceNow
• Monitor system health and troubleshoot incidents
• Collaborate with cross-functional teams to gather requirements

App Dev & Support Engineer I

• Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs.
• Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
• Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts.
• Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning.
• Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures.
• Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability.

See all jobs on JobTailor

Salesforce Support Analyst

Technical Support Engineer

Senior Technical Support Consultant, ICX

Applications Support Analyst

Support Analyst

Snaplogic Support Engineer

Technical Support Specialist

Senior Cloud Support Engineer

Senior IT Support Engineer

App Dev & Support Engineer III

Level 2 Support Analyst – Libraries

Senior Associate, Technical Support

JIRA Support Developer

Senior Application Support Analyst

Asset Reliability Technical Analyst

Technical Support Engineer

Technical Support Engineer

Senior Associate, ET Source to Settle Support Analyst

App Dev & Support Engineer I

App Dev & Support Engineer II