Technical Support Engineer

Wrisk

Technical Support Engineer managing technical issues in a mobile-first insurance platform, providing essential support to internal teams and implementing solutions.

Posted 7/15/2026full-timeNoida • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with expertise in troubleshooting software and database issues, effective communication with non-technical users, and a commitment to continuous improvement in service desk operations.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting Software IssuesJavaScript / Kotlin ProficiencyService Desk ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingDatabase InvestigationCode ReadingImpact AnalysisRoot Cause Analysis

Soft Skills

Effective PrioritizationCollaborationIndependent WorkProblem-Solving

Tools & Technologies

GitService DeskAWSREST APIsPythonLinuxTerraform

Industry Keywords

ComplianceChange RequestsUser ExperienceKnowledge Base

Tech Stack

Tools & technologies

AWSJavaScriptKotlinLinuxPythonTerraform

About the role

Key responsibilities & impact

Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately.
First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions.
Investigation: Build knowledge of the system, codebase, and database to investigate issues - turning problems into change requests for the Engineering Team.
Updates: Where appropriate, modifying system components (JavaScript / Kotlin) to patch issues, tweak systems, and propose improvements.
Response Coordination: Work closely with senior engineers, analysts, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently.
Reporting: Ensuring root causes analysis, impact analysis, action plans, risk mitigations, and communication plans are fully documented for the compliance team to report to the regulators.
Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff.
Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience.

Requirements

What you’ll need

Minimum of 2 years of experience (professional or personal) in a technical support role, with a focus on investigating customer facing issues.
Technical proficiency in troubleshooting software and database issues, with the ability to quickly diagnose and resolve problems, reading code and understanding logic flow.
Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
Experience working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising effectively under pressure.
Ability to work independently, as well as collaboratively with senior engineers and other teams to resolve complex issues.
Familiarity with support tools and techniques such as Git, Service Desk, AWS, REST APIs, Python, Linux, Terraform.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wrisk Website LinkedIn All Job Openings 11 - 50 employees 💳 Fintech Automotive
Insurance
Fintech Wrisk is a company that provides a customizable platform for the automotive industry to deliver seamless digital insurance experiences. The platform is designed to rapidly create, launch, and manage differentiated insurance solutions at scale. By leveraging real-time data and the power of telematics, Wrisk offers innovative insurance options tailored to the needs of customers and businesses alike. Wrisk acts as a fully authorized insurance intermediary in the UK, with the expertise to provide intermediary and advisory services in other markets through established partnerships. Its platform is used by automotive manufacturers, distributors, finance houses, MGAs, and insurers to offer customer-centric and transparent insurance solutions. Wrisk is at the forefront of the InsurTech movement, combining technology and market experience to address opportunities and challenges in the insurance industry. Technical Support Engineer Job not on LinkedIn 🔥 59 minutes ago 🏢🏡 Noida – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer AWS JavaScript Kotlin Linux Python Terraform Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately.
First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions.
Investigation: Build knowledge of the system, codebase, and database to investigate issues - turning problems into change requests for the Engineering Team.
Updates: Where appropriate, modifying system components (JavaScript / Kotlin) to patch issues, tweak systems, and propose improvements.
Response Coordination: Work closely with senior engineers, analysts, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently.
Reporting: Ensuring root causes analysis, impact analysis, action plans, risk mitigations, and communication plans are fully documented for the compliance team to report to the regulators.
Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff.
Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience. 🎯 Requirements
Minimum of 2 years of experience (professional or personal) in a technical support role, with a focus on investigating customer facing issues.
Technical proficiency in troubleshooting software and database issues, with the ability to quickly diagnose and resolve problems, reading code and understanding logic flow.
Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
Experience working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising effectively under pressure.
Ability to work independently, as well as collaboratively with senior engineers and other teams to resolve complex issues.
Familiarity with support tools and techniques such as Git, Service Desk, AWS, REST APIs, Python, Linux, Terraform. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Application Production Support Analyst – Distributed 🕒 June 16 Ameriprise Financial Services, LLC 5001 - 10000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Production Support Analyst providing end-to-end support for Insurance and Annuities applications at Ameriprise India. Collaborating in Operations team to ensure minimal service impact and continuous improvements. 🏢🏡 Noida – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer AWS Distributed Systems ETL Java Linux ServiceNow SQL Unix .NET View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs