Wrisk

Risk

• **What You Will Do**
• **Drive Commercial Growth & Market Expansion**
• - **Pipeline & Deal Leadership:** Identify, shape, and progress strategic PaaS opportunities across the UK and European markets
• - **High-Impact Negotiations:** Lead client discovery, executive proposition workshops, and complex commercial negotiations—ensuring deals are commercially attractive, operationally viable, and aligned with Wrisk’s platform strategy
• - **Strategy & Repeatability:** Help shape Wrisk’s overall PaaS commercial model, pricing strategies, and go-to-market approach by synthesising real-time client and market feedback into scalable product requirements
• **Own Strategic Client Relationships & Account Value**
• - **Executive Account Governance:** Own a high-value portfolio of PaaS clients from initial engagement through deployment, launch, expansion, and multi-year renewals
• - **C-Suite Advisory:** Build trusted, long-term relationships with senior client stakeholders, leading executive reviews, joint account planning, and strategic QBR
• - **Expansion & Upsell:** Leverage platform usage data, operational metrics, and commercial insights to spot new growth vectors, introduce additional modules, and expand into new geographic markets
• **Proposition Framing & Delivery Alignment**
• - **Bridge Strategy and Execution:** Translate complex partner needs into clear commercial, product, and technical delivery requirements without over-committing
• - **Cross-Functional Leadership:** Partner closely with internal Product, Engineering, Data, Delivery, Operations, Insurance, and Compliance teams to ensure delivery feasibility and seamless execution
• - **Risk & Issue Escalation: **Maintain clear visibility over account health, technical blockers, delivery dependencies, and commercial risks—driving resolution early and decisively
• **Commercial Discipline & Internal Reporting**
• - **Data-Driven Account Management:** Maintain rigorous visibility over pipeline, revenue forecasts, performance metrics, and client commitments across CRM, account plans, and financial models
• - **Executive Visibility:** Provide evidence-based reporting and actionable updates directly to the CODO and Leadership Team.

Commercial Director – Wrisk Platforms

Support Engineer

• Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately.
• First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions.
• Investigation: Build knowledge of the system, codebase, and database to investigate issues - turning problems into change requests for the Engineering Team.
• Updates: Where appropriate, modifying system components (JavaScript / Kotlin) to patch issues, tweak systems, and propose improvements.
• Response Coordination: Work closely with senior engineers, analysts, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently.
• Reporting: Ensuring root causes analysis, impact analysis, action plans, risk mitigations, and communication plans are fully documented for the compliance team to report to the regulators.
• Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff.
• Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience.

Technical Support Engineer

Compliance

• Support the compliance team in the implementation of compliance policies and procedures.
• Assist in conducting compliance reviews and audits across various departments.
• Monitor regulatory changes and advise on necessary adjustments to our processes.
• Prepare compliance reports and documentation for internal and external stakeholders.
• Collaborate with cross-functional teams to ensure regulatory adherence in all operational aspects.
• Assist in training staff on compliance-related topics and best practices.
• Participate in risk assessments and help identify areas for improvement.

Commercial Director – Wrisk Platforms

Technical Support Engineer

Junior Compliance Analyst – Insurance Sector