Technical Support Engineer

Hewlett Packard Enterprise

Technical Support Engineer providing first line technical support for Aruba enterprise switching solutions. Focusing on troubleshooting, case management, and escalation for enhanced customer service.

Posted 7/20/2026full-timeChennai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Network Operations and Technical Assistance Center (TAC) support, with a strong foundation in Networking Fundamentals and Switching Technologies. Proficient in managing customer communications and troubleshooting within case management systems.

Highest-signal resume keywords

Network Operations ExperienceTAC Support ExperienceAruba AOS-CX & AOS-S CLITCP/IP & OSI Model KnowledgeLinux & Windows Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Networking FundamentalsTCP/IPOSI ModelSubnettingIP AddressingAruba AOS-CX CLIAruba AOS-S CLIBasic Linux TroubleshootingBasic Windows TroubleshootingInterface Configuration

Soft Skills

Customer CommunicationProfessional Case UpdatesPrioritization

Tools & Technologies

HPE Case Management SystemsCLI Access

Industry Keywords

Network Operations Center (NOC)Technical Assistance Center (TAC)Field Networking

Tech Stack

Tools & technologies

LinuxServiceNowSwitchingTCP/IP

About the role

Key responsibilities & impact

Act as first point of technical contact for Aruba Switching customers via phone, web, and email.
Create, prioritize, and manage TAC cases in HPE case management systems.
Maintain timely customer communication with professional case updates.
Collect and validate troubleshooting outputs and follow standard runbooks.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, IT, Networking, or related field
4 - 6+ years of experience in Network operations, NOC, TAC support, or Field networking
Networking Fundamentals: TCP/IP, OSI Model, Subnetting, and IP addressing
Switching Fundamentals: Aruba AOS-CX & AOS-S CLI, Interface configuration
Operating Systems & Tools: Basic Linux & Windows troubleshooting, CLI access, Case management tools

Benefits

Comp & perks

Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing.
Personal & Professional Development: Programs catered to helping you reach career goals.
Unconditional Inclusion: Flexible to manage work and personal needs, and celebrates individual uniqueness.