Technical Support Manager

Hewlett Packard Enterprise

Technical Support Manager leading team for Aruba enterprise networking solutions. Overseeing technical escalations and ensuring customer satisfaction with a strong focus on operational excellence.

Posted 7/14/2026full-timeChennai • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and project management capabilities, with a focus on team development, resource allocation, and process improvement across engineering disciplines. Possesses advanced analytical skills and business acumen to drive project success and manage relationships with internal and external partners.

Highest-signal resume keywords

Leadership SkillsProject ManagementAnalytical SkillsCommunication SkillsPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project StructuringTime ManagementRisk ManagementResource PrioritizationProcess Improvement

Soft Skills

CoachingTeam-BuildingConflict ResolutionNegotiationPresentation

Tools & Technologies

NetworkingWireless Technologies

Industry Keywords

Engineering SolutionsHuman Capital ManagementWorkforce DevelopmentProduct QualityCost Reduction

Tech Stack

Tools & technologies

PMPSwitching

About the role

Key responsibilities & impact

Provide direct and ongoing leadership for a team of individual contributors designing and developing engineering solutions and coordinating projects utilizing multiple engineering disciplines for products, systems, software, and solutions.
Manage headcount, deliverables, schedules, and costs for multiple ongoing projects, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Communicate project status and escalates issues to direct managers, program managers, and internal and external development partners.
Manage relationships with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that team members are effectively communicating and collaborating with outsourced resources.
Proactively identifies opportunities for process improvement and cost reductions opportunities.
Provide people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development.

Requirements

What you’ll need

First level university degree or equivalent experience required.
May have advanced university degree.
Typically 5 or more years of related work experience, including 0 -2 years of people management experience.
Strong leadership skills, including coaching, team-building, and conflict resolution.
Advanced project management skills including time and risk management, resource prioritization, and project structuring.
Strong analytical and problem solving skills.
Ability to manage human capital across geographies to drive workforce development and achieve desired results.
Strong verbal and written communication skills, including negotiation, presentation, and influence skills.
Advanced business acumen, technical knowledge, and industry experience encompassing one or more engineering, technology, and product domains.
Strong multi-tasking and prioritization skills.
Good understanding of the company's policies and processes.
Managers with Networking and wireless technical skills are also preferred.

Benefits

Comp & perks

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.