Support Engineer

• Prepare, author, and/or revise technical documents (CFTO/LSAR/EFT/Misc. Reports) as necessary to support improvements to the technical data package and support solution;
• Review products of the technical data package in collaboration with engineers to ensure that the technical data reflects the latest system/equipment configuration of the ships, is complete, accurate and consistent across the support solution;
• Coordinate the activities related to the verification of the final technical data package, track progress and report status;
• Analyze Document Change Requests and liaise with technical contributors as appropriate to address the request and prepare or coordinate the development of the Change Package to identify the technical data package changes and revisions;
• Implement the technical data package changes and revisions or collaborate with procurement personnel to contract out the implementation of the changes and revisions.
• Coordinate the development of new technical data in support of engineering changes, technical bulletins, logistics support analysis or problem reports;
• Coordinate the translation of the technical data and the acquisition of associated Translation Accuracy Checks for all translated material or of translation waivers if applicable;
• Support, coordinate and control the indexing of technical documentation in accordance with National Defence Index of Documentation; the structure of the Equipment Family Tree and the cataloguing of equipment in accordance with the Equipment Registration Number.
• Implement Preventive Maintenance procedure changes in the Logistics Support Analysis Records (LSARs) as required to align with Technical Publication updates and Document Change Package requests;
• Support the development or revision of the technical data package in-service management plan, B2B processes, procedures and guides;
• Ensure standards, procedures / practices and controls are being followed.

Technical Writer, ILS Support

• Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
• Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
• Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
• Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
• Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.

Amazon Connect Support Engineer

Support Engineer, Amazon Connect

• Provide high-quality customer support over the phone
• Take ownership of customer issues until resolution
• Perform minor testing of software and provide feedback
• Analyze client firm workflow and processes to apply Caseware products
• Maintain and update records of procedures and processes
• Track issues using the internal ticket system
• Document hardware and software changes and revisions

Product Support Analyst – Accounting

• Serve as the primary point of contact for end users by providing **bilingual support (English and French)** via phone, our main communication channel.
• Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
• Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience.
• Analyze OCPP connectivity logs and data to identify and resolve technical problems.
• Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions.
• Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service.

Bilingual Technical Support Specialist, EV Charging – French/English

• Provide frontline technical support to Vecima customers for Content Delivery and Storage solutions
• Manage technical support cases in alignment with service level agreements (SLAs)
• Perform troubleshooting, failure analysis, and root cause analysis on Linux-based systems
• Ensure timely resolution of customer issues
• Handle verbal and written customer communications
• Establish initial customer contact and remote connectivity to diagnose and troubleshoot video delivery systems
• Escalate critical or complex issues to senior technical staff
• Utilize monitoring tools to identify issues and open support or maintenance cases
• Maintain end-to-end ownership and accountability for support cases
• Document case progress, troubleshooting activities, root cause findings, and resolutions
• Execute overnight maintenance activities
• Participate in customer case review meetings
• Participate in training to stay current on products and technologies
• Contribute to the development and maintenance of technical documentation

Technical Support Analyst, CDS

• Troubleshoot integration issues across APIs, data flows, and connected systems.
• Identify root causes and resolve production issues.
• Analyze logs and system behavior to diagnose problems.
• Collaborate with developers, consultants, and clients.
• Manage support cases and communicate updates clearly.
• Contribute to testing and continuous improvements.

Technical Support Specialist – Thursday–Monday Shift

• Own the support queue and resolve issues
• Perform troubleshooting across the Limina product
• Distinguish product and configuration issues
• Escalate defects and complex questions
• Maintain runbooks and troubleshooting guides
• Define and improve support processes

Technical Support Engineer

• Provide 2nd line application and technical support for Kinetic’s enterprise software platforms servicing both Student Housing and Conference & Events
• Investigate, diagnose, and resolve complex incidents related to data, configuration, performance, and platform behaviour
• Use SQL and relational database expertise to analyse data issues, identify root causes, and support fixes
• Troubleshoot issues across Microsoft SQL Server and Microsoft Azure environments, including performance and connectivity concerns
• Support software upgrades, patching, cloning, and environment-related activities
• Perform root cause analysis and contribute to long-term fixes and service improvements
• Manage support cases end-to-end, acting as the primary technical owner until resolution
• Communicate clearly and confidently with customers, keeping them informed throughout the lifecycle of an issue
• Lead or participate in customer calls and meetings with a strong technical support focus
• Work closely with 1st line support, engineering, infrastructure, and product teams to resolve complex issues
• Escalate defects and risks appropriately, providing clear technical detail and evidence
• Document support investigations, resolutions, and known issues to build internal knowledge and improve future response times

Technical Support Analyst

• Diagnose and resolve a wide range of end-user hardware, software, and connectivity issues.
• Perform root-cause analysis for recurring incidents and recommend preventative actions.
• Support field services activities, including workstation deployment, troubleshooting, and equipment maintenance.
• Fulfill non-standard service requests and perform approved system or application configurations.
• Maintain and improve knowledge base articles, SOPs, and troubleshooting documentation.
• Coordinate with infrastructure, network, and application teams to resolve cross-functional issues.
• Support onboarding and offboarding activities, including accounts, devices, and access.
• Monitor ticket queues and ensure response and resolution SLAs are met.

IT Support Analyst

• Provides technical assistance to internal and external customers
• Delivers superior customer experience and ensures customer retention
• Identifies technical problems and analyzes them through communication with customers
• Utilizes all relevant support and reporting tools to document work

Technical Support Specialist, MV Drives

• Assemble wiring harnesses for prototyping activities
• Perform soldering of SMT components as well as wires intended for harnesses
• Carry out initial mechanical assemblies of new products based on assembly drawings
• Maintain the inventory of materials used for prototypes
• Track modifications made to electronic boards using serial numbers
• Determine the appropriate methods for applying modifications to printed circuit boards (PCBs)
• Contribute to the documentation of electronic board rework and modifications (cut & jump)
• Support production teams by sharing assembly details for new products
• Communicate improvement opportunities identified during prototyping and assembly activities to engineering teams
• Perform tests in accordance with qualification plans established by engineering.

Product Introduction Support Technician

• Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
• Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
• Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
• Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
• Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
• Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
• Participate in on-call rotation for systems your team owns

Principal Support Engineer

• Ownership of recurrent reports/processes. Includes creation, development, modification, and production of reports in Excel, Power BI and other tools through solid programming skills for data extraction and manipulation.
• Analyze, synthesize report KPIs and provide commentary for internal and/or external business users, including actuarial, operational, and other corporate teams.
• Support of adhoc data/reports creation and validations/investigations of production issues.
• Recommend improvements and implement approved modifications.
• Contribute actively to the team’s work by considering the priorities.
• Provide coaching to staff and/or act as reference.
• Share systems knowledge and provide training when required.
• May participate in the design and establishment of new databases environments.

Senior Technical Analyst, Actuarial

• Own Tier 2 support: triage, investigate, and resolve issues that require platform knowledge beyond standard troubleshooting
• Manage escalated tickets end-to-end — diagnosis, communication, resolution, and documentation — with clear SLA ownership
• Partner with Support Specialists to pull escalations out of the queue early and prevent customer-facing delays
• Serve as the technical bridge between support and the engineering team when issues require deeper investigation or a product fix
• Act as an escalation resource and technical mentor for Support Specialists, helping develop troubleshooting skills and technical proficiency across the team
• Manage and maintain customer-specific platform configurations — instance settings, workflow rules, and output logic
• Support the Technical Configuration Specialist on complex builds, particularly during implementation and migration periods
• Execute configuration changes independently for established customers and validate behavior in staging environments before release
• Contribute to configuration documentation and internal knowledge base to improve scalability across the team
• Run technical calls independently: configuration walkthroughs, troubleshooting sessions, and feature training
• Translate complex platform behavior into clear, non-technical language for customer teams
• Proactively surface configuration improvement opportunities to CSMs for named accounts
• Support implementation handoffs by providing technical continuity from onboarding into steady-state support
• Document customer interactions, root-cause findings, and resolution patterns for the team knowledge base
• Provide structured feedback to Product on recurring issues and configuration limitations
• Identify recurring customer friction points and partner with Product and Engineering to advocate for scalable solutions
• Work closely with the Director of Technical Success and CSMs to flag account health signals tied to technical blockers

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

• Participate in MIC platform administration activities (e.g., shutting down and starting servers, verifying automated system operations, managing access groups, maintaining backup units, and restoring files)
• Perform basic network activities (e.g., resetting passwords, configuring new users, and performing regular maintenance procedures)
• Carry out activities related to systems and technological equipment (e.g., activation, configuration, maintenance, and repair)
• Assist in evaluating equipment needs, identifying solutions, and managing computer equipment by informing the Help Desk team of required changes
• Respond to user requests, resolve and propose solutions to encountered problems, escalate more complex issues, and perform necessary follow-up
• Participate in planning and executing activities required for deploying and upgrading desktop systems
• Ensure adherence to standards, procedures, guidance, and recommendations regarding IT security
• Oversee all activities related to the flow of technical information necessary for the platform’s smooth operation
• Assist in managing and updating various web and platform applications, profiles, standardized groups, and user IDs
• Participate in managing licenses for various applications (e.g., PALTrak network, Expert module)
• Process and reconcile various reports and requests for all caisse sectors (e.g., Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items, and discharges)
• As needed, ensure necessary follow-up activities are performed for members and customers
• Execute information search requests and organize and submit the requested information in accordance with established procedures
• Ensure activities are completed in a timely manner and in accordance with prescribed quality standards
• Maintain the security of transactions and operations in accordance with current policies, practices, and standards

Technical Operations Support Agent

• Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
• Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
• Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
• Maintain user accounts, permissions, device records, and asset information across IT systems
• Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
• Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
• Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
• Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

Senior IT Technical Support Specialist

• Provide first level customer service/ technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions.
• Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Technical Customer Support Specialist

• Partnering with engineering to investigate, resolve, and ship fixes directly - your job isn't to escalate issues, it's to close them
• Opening PRs in production codebases to patch bugs, address edge cases, and improve behavior at the source - because the best support ticket is one that never gets filed again
• Building AI-powered agents, automations, and internal tooling that help the team resolve issues faster and stop them from recurring
• Identifying patterns across support cases and translating them into clear, actionable signals for engineering and product
• Responding to product and technical questions through our support inbox with speed, precision, and care

Support Engineer jobs in Canada

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Technical Writer, ILS Support

Amazon Connect Support Engineer

Support Engineer, Amazon Connect

Product Support Analyst – Accounting

Bilingual Technical Support Specialist, EV Charging – French/English

Technical Support Analyst, CDS

Technical Support Specialist – Thursday–Monday Shift

Technical Support Engineer

Technical Support Analyst

IT Support Analyst

Technical Support Specialist, MV Drives

Product Introduction Support Technician

Principal Support Engineer

Senior Technical Analyst, Actuarial

Technical Support Engineer

Technical Support Engineer

Technical Operations Support Agent

Senior IT Technical Support Specialist

Technical Customer Support Specialist

Support Engineer