Bilingual Technical Support Specialist, EV Charging – French/English

ChargeLab

Bilingual Support Specialist delivering technical support to EV drivers and site hosts at ChargeLab. Collaborating with internal teams to troubleshoot issues and enhance user experience.

Posted 7/20/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$55,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates bilingual support capabilities in English and French, with a focus on customer satisfaction and technical problem-solving. Proficient in using ticketing systems like Zendesk and analyzing connectivity logs to resolve issues effectively.

Highest-signal resume keywords

Bilingual Support (English and French)Customer Support ExperienceZendesk ProficiencyTechnical Problem-SolvingClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OCPP Connectivity AnalysisTechnical SupportTicketing SystemsData AnalysisDocumentation Skills

Soft Skills

Problem-SolvingCalm Under PressureResourcefulnessCustomer FocusCommunication

Tools & Technologies

Zendesk

Industry Keywords

Customer SLAEnd User SupportFast-Paced EnvironmentKnowledge SharingSelf-Service

About the role

Key responsibilities & impact

Serve as the primary point of contact for end users by providing **bilingual support (English and French)** via phone, our main communication channel.
Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience.
Analyze OCPP connectivity logs and data to identify and resolve technical problems.
Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions.
Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service.

Requirements

What you’ll need

Fluent in English and French — both written and spoken.
Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk.
Experience in customer or technical support in a fast-paced environment.
Strong problem-solving skills and a passion for delivering excellent customer outcomes.
Ability to stay calm and resourceful under pressure.
Clear communicator who can simplify complex technical topics.
Post-secondary degree in a STEM field is preferred.
Zendesk experience is an asset.
Spanish fluency is a bonus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ChargeLab Website LinkedIn All Job Openings 11 - 50 employees ⚡ Energy 🚗 Transport ☁️ SaaS Energy
Transport
SaaS ChargeLab is a leading provider of software solutions for electric vehicle (EV) charging infrastructure. The company offers an enterprise software platform and white-label solutions to help site hosts, fleet operators, and network providers manage EV charging operations efficiently. ChargeLab's software supports OCPP (Open Charge Point Protocol) chargers and integrates with major payment methods, providing a flexible and future-proof EV charging experience. Their platform powers some of North America's top EV charger manufacturers and installers, offering tools to build and maintain large-scale smart EV charging networks. ChargeLab also provides resources such as EV charging incentives and rebates to assist businesses and drivers in transitioning to sustainable transportation. They focus heavily on user experience and offer a comprehensive app for EV drivers to manage charging activities. Bilingual Technical Support Specialist, EV Charging – French/English 🔥 4 minutes ago 🇨🇦 Canada – Remote 💵 $55k - $65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for end users by providing **bilingual support (English and French)** via phone, our main communication channel.
Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience.
Analyze OCPP connectivity logs and data to identify and resolve technical problems.
Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions.
Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service. 🎯 Requirements
Fluent in English and French — both written and spoken.
Comfortable supporting end users via phone, chat, and ticketing systems like Zendesk.
Experience in customer or technical support in a fast-paced environment.
Strong problem-solving skills and a passion for delivering excellent customer outcomes.
Ability to stay calm and resourceful under pressure.
Clear communicator who can simplify complex technical topics.
Post-secondary degree in a STEM field is preferred.
Zendesk experience is an asset.
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