ChargeLab

Support Engineer

• Serve as the primary point of contact for end users by providing **bilingual support (English and French)** via phone, our main communication channel.
• Collaborate with internal support teams to meet customer SLAs and maintain high satisfaction.
• Assist end users across additional support channels, including chat and email-based ticketing, to ensure a consistent support experience.
• Analyze OCPP connectivity logs and data to identify and resolve technical problems.
• Escalate hardware and connectivity issues to site hosts, working closely with our Hardware and Solutions Engineering teams to ensure timely resolutions.
• Contribute to internal and external documentation in both English and French to support knowledge sharing and self-service.

Bilingual Technical Support Specialist, EV Charging – French/English