Principal Support Engineer

Docker, Inc

Senior Software Engineer building agentic platforms and automation workflows at Docker for global remote teams. Maintaining reliable and scalable systems with AI-driven tools and practices.

Posted 7/10/2026full-timeRemote • 🇨🇦 CanadaLead💰 CA$247,450 - CA$353,500 per yearWebsite

Tech Stack

Tools & technologies

Distributed SystemsGoReactTypeScript

About the role

Key responsibilities & impact

Build agentic and automation workflows with structured inputs, tool calls, evaluation, regression checks, observability, and safe handoff
Partner with the principal engineer, Support Engineering, and operations teams to define problems, ship solutions, measure impact, and iterate from real usage
Design, develop, and maintain full-stack support tooling, including UI, APIs, background jobs, and service integrations
Integrate CRM, warehouse, ticketing, incident management, and knowledge systems with clear contracts, retries, idempotency, and auditability
Improve reliability, performance, and trust through metrics, logs, traces, dashboards, and production operating practices
Build safe tool access patterns with least-privilege permissions, audit trails, and human approval for sensitive actions
Participate in on-call rotation for systems your team owns

Requirements

What you’ll need

Daily fluency with AI-assisted development (Cursor, Codex, Claude, or similar) paired with the judgment to keep output reviewable, testable, and production-safe
6+ years of experience building production web applications, backend services, internal platforms, or distributed systems
Strong software development skills with TypeScript/React and Go, or a comparable backend language used in production
Hands-on experience shipping reliable software from design through delivery, including testing, debugging, documentation, and code review
Practical experience with LLM application patterns such as tool/function calling, structured outputs, retrieval, evaluation, or agent orchestration
Experience building integrations across REST APIs, webhooks, queues, data systems, or workflow platforms
Production familiarity with observability and operations, including logging, metrics, tracing, dashboards, and incident response
Strong written and verbal communication in a remote environment, including technical documentation and cross-team collaboration

Benefits

Comp & perks

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave (after 6 months of employment)
Technology stipend equivalent to $100 USD net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Full-Stack DevelopmentTypeScriptReactGoAI-Assisted DevelopmentREST API IntegrationObservability PracticesDebuggingTestingDocumentation

Soft Skills

Strong Written CommunicationVerbal CommunicationCross-Team Collaboration