Technical Support Engineer

Autofleet

Technical Support Engineer providing frontline support for enterprise customers in the fleet mobility industry. Collaborating with product teams to resolve complex technical issues and improve product quality.

Posted 7/6/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Google Cloud PlatformSQL

About the role

Key responsibilities & impact

Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

What you’ll need

At least 3 years in technical support engineer or similar technical role
Strong customer-facing skills
Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
Familiar with GCP, Jira, Intercom, and Notion- an advantage
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Experience with log analysis and error debugging.
Ability to multi-task and prioritize effectively while handling urgent issues.
Experience with web technologies and scripting languages - nice to have
Fantastic spoken and written English
Location (N.A)- must be located in North America

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Autofleet Website LinkedIn All Job Openings 11 - 50 employees 🚗 Transport ⚡ Energy Transport
Software
Energy Autofleet is a leading provider of optimization platforms for fleets, offering an end-to-end software solution for reliable and sustainable transportation services tailored for fleets and mobility operators. The company focuses on optimizing fleet operations, providing solutions for ride services, fleet planning simulation, and fleet electrification. Autofleet's platform is designed to enhance operational efficiency, reduce fleet downtime, and increase vehicle utilization. They cater to various fleet verticals including taxi and rideshare, delivery and logistics, rental and car sharing, and AV deployments, aiming to launch and optimize on-demand services while unlocking new business models. Technical Support Engineer 🔥 1 hour ago 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Google Cloud Platform SQL Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment 🎯 Requirements
At least 3 years in technical support engineer or similar technical role
Strong customer-facing skills
Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
Familiar with GCP, Jira, Intercom, and Notion- an advantage
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Experience with log analysis and error debugging.
Ability to multi-task and prioritize effectively while handling urgent issues.
Experience with web technologies and scripting languages - nice to have
Fantastic spoken and written English
Location (N.A)- must be located in North America Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior IT Technical Support Specialist 🕒 2 days ago Varicent 501 - 1000 ☁️ SaaS 🤖 Artificial Intelligence 💸 Finance Website LinkedIn All Job Openings IT Technical Support Specialist providing tech support for Varicent's global workforce. Supporting endpoint devices, collaboration tools, and employee technology experience. 🏢🏡 Toronto – Hybrid 💵 C$92.2k - C$115.2k / year ⏰ Full Time 🟠 Senior 📞 Support Engineer ITSM Jamf IT Support Developer 🕒 3 days ago Syntronic - A Global Design House 1001 - 5000 📡 Telecommunications 🥽 AR/VR Website LinkedIn All Job Openings IT Support Developer providing on-site and remote support for IT and network issues across warehouse sites. Involved in cybersecurity, network operation, and pre-sales solution implementation. 🏢🏡 Toronto – Hybrid 💵 $80k - $100k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇨🇳 Chinese Required Cloud DNS Switching TCP/IP VMware IT Support Analyst 🕒 5 days ago TD 10,000+ employees 🏦 Banking 💸 Finance Website LinkedIn All Job Openings IT Support Analyst providing high-quality application and user support for Banking Operations technology applications. Engaging in proactive incident management and system performance reliability. 🏢🏡 Toronto – Hybrid 💵 $69.7k - $98.4k / year 💰 Grant on 2023-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cloud Java Kubernetes Linux Oracle Python SQL Swift VMware IT Support Analyst III – AI/ML 🕒 June 26 TD 10,000+ employees 🏦 Banking 💸 Finance Website LinkedIn All Job Openings Junior AI Engineer supporting the development, deployment, and maintenance of AI/ML applications at TD. Collaborate with teams to enhance AI solutions for operations and reliability. 🏢🏡 Toronto – Hybrid 💵 $59.5k - $84k / year 💰 Grant on 2023-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Pandas Python SQL Desktop Support Engineer 🕒 June 25 Orion Health 501 - 1000 Website LinkedIn All Job Openings Desktop Support Engineer at Orion Health providing front-line IT support for hybrid workforce. Managing devices and ensuring compliance with security standards across platforms for effective end-user experience. 🏢🏡 Toronto – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Android iOS Jamf MacOS View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Troubleshooting TechniquesLog AnalysisError DebuggingWeb TechnologiesScripting Languages

Soft Skills

Customer-Facing SkillsMulti-TaskingPrioritizationCommunication Skills