Product Support Analyst – Accounting

Caseware

Product Support Analyst delivering high-quality customer support for Caseware's accounting software solutions. Resolve client issues and enhance workflows in a remote role.

Posted 7/21/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$50,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge in accounting and financial statements while providing high-quality customer support in a B2B environment. Proficient in analyzing client workflows and utilizing ticketing systems to enhance customer service and operational efficiency.

Highest-signal resume keywords

Customer SupportAccounting KnowledgeTicketing Systems ExperienceProblem-Solving SkillsSalesforce Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AccountingFinancial StatementsCaseware ProductsData AnalysisSoftware Testing

Soft Skills

Achievement-OrientedResolution-OrientedStrong Commitment to Customer ServiceIndependent LearnerContinuous Improvement

Tools & Technologies

SalesforceInternal Ticket System

Industry Keywords

B2BAssurance PrinciplesTax Principles

About the role

Key responsibilities & impact

Provide high-quality customer support over the phone
Take ownership of customer issues until resolution
Perform minor testing of software and provide feedback
Analyze client firm workflow and processes to apply Caseware products
Maintain and update records of procedures and processes
Track issues using the internal ticket system
Document hardware and software changes and revisions

Requirements

What you’ll need

Foundational knowledge in accounting / financial statements
1-2 years of experience in a similar customer support B2B accounting/financial industry
Salesforce experience is an asset
Experience with using ticketing systems
Understanding of or exposure to accounting, assurance & tax principles
Achievement & resolution-oriented with a strong commitment to providing an exceptional customer service experience
Ability to analyze data, utilize problem-solving/troubleshooting skills, and provide optimal solutions
Strong independent learner
Commitment to continuous improvement

Benefits

Comp & perks

Discretionary bonus and/or commission
Flexible work options
Remote opportunities
Generous time-off policies
Competitive compensation
Recognition and rewards programs
Global project opportunities