Supervisor

• Assist in the management and leadership of the Regional Crisis Line programs (RCLs)
• Directly supervise the Crisis Counselors answering calls on the Greater Columbia, North Sound, and Salish RCLs
• Provide remote, 24/7 and after-hours supervision to the RCL programs
• Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services throughout the department
• Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision
• Maintain the 24/7 Crisis Counselor schedule
• Answer incoming RCL calls and engage the client in emotional support
• Silent monitor staff calls periodically and assist with police intervention and other reporting procedures
• Track metrics and identify trends, implement measures to improve metrics on an ongoing basis
• Actively participate in audit and accreditation activities

Regional Staff Supervisor managing Crisis Line programs for Volunteers of America

Staff Supervisor, Regional Services

Regional Staff Supervisor managing Crisis Line programs for Volunteers of America. Overseeing counselors and ensuring quality and effective crisis intervention services.

• Support daily front-office and customer service operations to ensure timely, accurate, and compliant borrower support.
• Provide day-to-day guidance, coaching, and operational support to Customer Service Representatives and front-office staff.
• Monitor team performance, productivity, service levels, and quality metrics to ensure adherence to service standards and compliance requirements.
• Assist with training, onboarding, and continuous development activities to reinforce operational procedures and regulatory requirements.
• Serve as a point of escalation for borrower inquiries, account issues, and complex servicing situations, ensuring timely resolution and proper documentation.
• Monitor borrower interactions and operational activities to ensure compliance with Federal Student Aid (FSA) requirements, Telephone Consumer Protection Act (TCPA) regulations, and organizational policies.
• Collaborate with leadership, Training, Quality, and Back Office teams to identify process improvements, address operational challenges, and improve borrower experience.
• Support workforce coordination activities, including schedule adherence, queue management, and operational readiness.
• Assist in preparing operational reports, tracking trends, and identifying opportunities for service and workflow improvements.
• Promote a collaborative, accountable, and customer-focused team environment that supports operational excellence and continuous improvement.

Front Office Supervisor managing customer service for Perkins Loan Servicing Program

Front Office Supervisor – Perkins Loans

Front Office Supervisor supporting daily operations of borrower-facing customer service for Perkins Loan Servicing Program. Ensuring compliance and high-quality borrower interactions with frontline leadership and oversight.

• Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
• Facilitate development of WFM team and exposure to industry improvements, skills, and standards
• Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
• Devise scheduling enhancements and create new business models
• Discover new best practices to best utilize staffing while following current labor agreements and regulations
• Balance specialists’ workloads between weekly scheduling and daily operations
• Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
• Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
• Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
• Other duties as assigned

Workforce Management Supervisor managing scheduling and performance at Lumicera

Supervisor, Workforce Management

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

• Lead, coach, and mentor staff to ensure excellent service delivery
• Provide real-time feedback and conduct regular performance check-ins
• Monitor call center performance (service levels, call volume, response times) and drive improvements
• Support hiring, onboarding, and ongoing staff training
• Partner with leadership to implement operational and strategic improvements
• Help ensure proper staffing and smooth day-to-day operations

Washington 211 Supervisor leading a remote contact center team

211 Supervisor

Washington 211 Supervisor providing leadership for a remote contact center team assisting Washington residents. Ensuring effective service delivery and mentoring staff in a crucial support role.

• Coordinate and oversee the interviewing, orientation, and performance management of home care aides
• Provide direct supervision and support to home care aides, including scheduling, training, and conflict resolution
• Develop and regularly update individualized home care service plans
• Ensure aide compliance with care plans and agency standards
• Monitor and manage a caseload of clients receiving long-term in-home care services
• Maintain frequent communication with clients, caregivers, case managers, and care team members
• Support home care aides in delivering preventive care and beneficial services to clients
• Conduct on-site visits and perform annual evaluations of direct care staff
• Ensure compliance with electronic visit verification, timekeeping accuracy, and documentation procedures
• Respond to and appropriately refer telephone calls, emails, and client/caregiver concerns
• Assist clients, families, and informal supports with empathy and professionalism
• Facilitate smooth transitions for new clients from intake to ongoing care supervision
• Maintain accurate and up-to-date client and caregiver records in the care management system
• Monitor staffing levels and adjust as needed to meet organizational goals
• Collaborate with leadership and complete tasks or projects as assigned
• Perform other duties as assigned.

Homecare Supervisor overseeing aides and managing client care in home settings

Homecare Supervisor

Homecare Supervisor coordinating care plans and supervising aides for senior individuals. Ensuring compliance with agency standards and facilitating communication among clients, caregivers, and care teams.

• Perform all aspects of airport operations, including ticketing transactions, baggage check-in, issuing boarding passes, and dispatching flights in a safe and timely manner.
• May also be responsible for baggage service functions of filing loss, damage, and pilferage claims.
• Offers efficient and professional customer service and resolves passenger problems as required.
• Coordinates with all departments to ensure operational needs are met, including catering, fueling, and maintenance companies.
• Acts as company representative when assigned.
• Reports to work on a regular and timely basis.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Supervisor managing airport ramp and passenger services for Worldwide Flight Services

Ramp Services Supervisor

Supervisor responsible for managing airport ramp and passenger services at Worldwide Flight Services. Ensuring operational efficiency and customer satisfaction in dynamic airport environments.

• Provides leadership and supervision of the day-to-day clinical and administrative operations of the care management team
• Supervises Care Management (CM) staff including nursing, social work, patient care coordinators and other non-clinical staff
• Collaborates directly with inpatient and ambulatory clinicians and care teams

Supervisor Care Management RN leading the clinical and administrative operations

Supervisor, Care Management RN – Administrative Services

Supervisor Care Management RN overseeing clinical and administrative operations for care management team. Collaborating with various healthcare professionals for high-quality services.

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May be asked to prep rooms for housekeepers during busy/peak periods.
• May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets are clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.
• Knowledgeable of the resort.
• Other duties and tasks as assigned in conjunction with services contracted with the client.

Part Time Housekeeping Supervisor ensuring cleaning personnel meet quality standards

Part Time Housekeeping Supervisor, Inspector

Part Time Housekeeping Supervisor responsible for overseeing cleaning personnel and maintaining unit quality at MasterCorp, a leader in hospitality services.

Supervisor jobs in Washington

See all jobs on JobTailor