Staff Supervisor, Regional Services

Volunteers of America Western Washington

Regional Staff Supervisor managing Crisis Line programs for Volunteers of America. Overseeing counselors and ensuring quality and effective crisis intervention services.

Posted 7/28/2026full-timeRemote • Washington • 🇺🇸 United StatesLead💰 $34 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis management and supervision, with a strong focus on collaboration across Behavioral Health programs. Proficient in remote staff training and support, alongside maintaining compliance with agency regulations and metrics tracking.

Highest-signal resume keywords

Master's Degree In PsychologyAgency Affiliated Counselor RegistrationCrisis Management SupervisionMetrics Tracking And ImprovementRemote Staff Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis ManagementSupervisory ExperienceMetrics TrackingEmotional SupportCall Monitoring

Soft Skills

CollaborationLeadershipCommunication

Tools & Technologies

Microsoft TeamsRemote Platform Management

Certifications & Qualifications

Agency Affiliated Counselor Registration

Industry Keywords

Crisis Line ProgramsBehavioral HealthAudit And Accreditation Activities

About the role

Key responsibilities & impact

Assist in the management and leadership of the Regional Crisis Line programs (RCLs)
Directly supervise the Crisis Counselors answering calls on the Greater Columbia, North Sound, and Salish RCLs
Provide remote, 24/7 and after-hours supervision to the RCL programs
Collaborate across Behavioral Health programs to promote alignment and coordination in crisis services throughout the department
Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision
Maintain the 24/7 Crisis Counselor schedule
Answer incoming RCL calls and engage the client in emotional support
Silent monitor staff calls periodically and assist with police intervention and other reporting procedures
Track metrics and identify trends, implement measures to improve metrics on an ongoing basis
Actively participate in audit and accreditation activities

Requirements

What you’ll need

A master’s degree in psychology, social work, or related field
Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
Three (3) years of recent, directly related experience, including (1) year of supervisory experience
High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps
Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory
No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues

Benefits

Comp & perks

Vacation up to 200 hours
Sick time up to 108.64 hours
Competitive compensation
8 paid holidays per year + 2 paid floating holidays
Medical, Dental, and Vision Insurance
Health Savings Account (HSA)
Flexible Savings Account (FSA) medical & dependent care
Free Employee Assistance program
403(b) Retirement Plan matching
Professional Development opportunities