Front Office Supervisor – Perkins Loans

Central Research, Inc.

Front Office Supervisor supporting daily operations of borrower-facing customer service for Perkins Loan Servicing Program. Ensuring compliance and high-quality borrower interactions with frontline leadership and oversight.

Posted 7/25/2026full-timeRemote • California, Hawaii, Illinois, New York, Oregon, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $42,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, compliance with Federal Student Aid requirements, and effective team leadership. Proven ability to monitor performance metrics, provide training, and implement process improvements in a regulated environment.

Highest-signal resume keywords

Customer Service ExperienceLead MonitoringStudent Loan ServicingContact Center SystemsMicrosoft Office Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service OperationsPerformance MonitoringOperational ReportingRegulatory ComplianceTraining and Onboarding

Soft Skills

CoachingCollaborationProblem SolvingAccountabilityCommunication

Tools & Technologies

Contact Center SystemsMicrosoft Office

Certifications & Qualifications

Federal Public Trust Security Clearance

Industry Keywords

Federal Student AidTelephone Consumer Protection ActFinancial ServicesBankingRegulated Customer Service

About the role

Key responsibilities & impact

Support daily front-office and customer service operations to ensure timely, accurate, and compliant borrower support.
Provide day-to-day guidance, coaching, and operational support to Customer Service Representatives and front-office staff.
Monitor team performance, productivity, service levels, and quality metrics to ensure adherence to service standards and compliance requirements.
Assist with training, onboarding, and continuous development activities to reinforce operational procedures and regulatory requirements.
Serve as a point of escalation for borrower inquiries, account issues, and complex servicing situations, ensuring timely resolution and proper documentation.
Monitor borrower interactions and operational activities to ensure compliance with Federal Student Aid (FSA) requirements, Telephone Consumer Protection Act (TCPA) regulations, and organizational policies.
Collaborate with leadership, Training, Quality, and Back Office teams to identify process improvements, address operational challenges, and improve borrower experience.
Support workforce coordination activities, including schedule adherence, queue management, and operational readiness.
Assist in preparing operational reports, tracking trends, and identifying opportunities for service and workflow improvements.
Promote a collaborative, accountable, and customer-focused team environment that supports operational excellence and continuous improvement.

Requirements

What you’ll need

High school diploma or equivalent.
Must be a US Citizen
Ability to obtain and maintain a Federal Public Trust (5C) security clearance (financial /credit history and background will be reviewed): Not in default on federal student loans.
Demonstrated financial responsibility.
No felony convictions with the past 7 years.
Misdemeanor convictions within the past 7 years may impact eligibility.
No non-medical collections totaling $7,500 or more.
Minimum of 2 years of customer service or contact center experience, with at least 1 year in lead monitoring or supervisory capacity.
Experience supporting student loan servicing, financial services, banking, or other regulated customer service environments.
Experience using contact center systems and Microsoft Office applications.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Central Research, Inc. Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 💼 Consulting 🏛️ Government Consulting
IT Services
Government Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients. Front Office Supervisor – Perkins Loans Job not on LinkedIn 🔥 5 minutes ago 🏄 California, Hawaii, +4 more states – Remote 💵 $39k - $42k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Supervisor 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support daily front-office and customer service operations to ensure timely, accurate, and compliant borrower support.
Provide day-to-day guidance, coaching, and operational support to Customer Service Representatives and front-office staff.
Monitor team performance, productivity, service levels, and quality metrics to ensure adherence to service standards and compliance requirements.
Assist with training, onboarding, and continuous development activities to reinforce operational procedures and regulatory requirements.
Serve as a point of escalation for borrower inquiries, account issues, and complex servicing situations, ensuring timely resolution and proper documentation.
Monitor borrower interactions and operational activities to ensure compliance with Federal Student Aid (FSA) requirements, Telephone Consumer Protection Act (TCPA) regulations, and organizational policies.
Collaborate with leadership, Training, Quality, and Back Office teams to identify process improvements, address operational challenges, and improve borrower experience.
Support workforce coordination activities, including schedule adherence, queue management, and operational readiness.
Assist in preparing operational reports, tracking trends, and identifying opportunities for service and workflow improvements.
Promote a collaborative, accountable, and customer-focused team environment that supports operational excellence and continuous improvement. 🎯 Requirements
High school diploma or equivalent.
Must be a US Citizen
Ability to obtain and maintain a Federal Public Trust (5C) security clearance (financial /credit history and background will be reviewed): Not in default on federal student loans.
Demonstrated financial responsibility.
No felony convictions with the past 7 years.
Misdemeanor convictions within the past 7 years may impact eligibility.
No non-medical collections totaling $7,500 or more.
Minimum of 2 years of customer service or contact center experience, with at least 1 year in lead monitoring or supervisory capacity.
Experience supporting student loan servicing, financial services, banking, or other regulated customer service environments.
Experience using contact center systems and Microsoft Office applications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Alumnae Chapter Supervisor 🔥 4 hours ago Gamma Phi Beta International Sorority 51 - 200 💼 Consulting 🏥 Healthcare 🤝 Non-profit Website LinkedIn All Job Openings Alumnae Chapter Supervisor managing relationships and operations for alumnae chapters at Gamma Phi Beta. Leading initiatives and delivering programming to support chapter success. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Housekeeping Supervisor 🔥 11 hours ago NMS 1001 - 5000 🍽️ Food & Beverage 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Remote Housekeeping Supervisor managing industrial cleaning services and supervising staff in Prudhoe Bay. Ensuring cleanliness and compliance with safety standards. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Supervisor, Care Management – OB/NICU 🔥 12 hours ago Centene Corporation 10,000+ employees 🛡️ Insurance 💼 Consulting 🏥 Healthcare Website LinkedIn All Job Openings Supervisor overseeing care management for behavioral health members at Centene. Requires a Master's degree and 4+ years of related experience with a focus on OB/NICU population. 🇺🇸 United States – Remote 💵 $87k - $161.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor Supervisor, Payment Variance 🔥 14 hours ago Aspirion 1001 - 5000 💼 Consulting 📦 Logistics 🛡️ Insurance Website LinkedIn All Job Openings Supervisor managing payment variance workflows for healthcare providers. Leading a team of individual contributors in a fast-paced revenue cycle environment. 🇺🇸 United States – Remote 💰 Series unknown on 2012-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor District Supervisor 🕒 Yesterday Trillium Health Resources 1001 - 5000 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings IDD District Supervisor overseeing a skilled care team providing support within a managed care environment. Role focuses on managing care for individuals with serious mental health and developmental disabilities in North Carolina. 🇺🇸 United States – Remote 💵 $64.7k - $86.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Supervisor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs