Supervisor, Workforce Management

Navitus Health Solutions

Workforce Management Supervisor at Lumicera overseeing scheduling and performance management. Collaborating with teams to achieve business service level objectives and optimize workforce efficiency.

Posted 7/15/2026full-timeRemote • Alaska, Connecticut, District of Columbia, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Virginia, Washington, West Virginia, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $56,805 - $68,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Workforce Management, including scheduling procedures, performance analysis, and staffing strategies. Proven ability to lead teams, ensure compliance, and implement best practices to optimize workforce efficiency.

Highest-signal resume keywords

Workforce ManagementScheduling ProceduresLeadership ExperienceCompliance Program SupportPerformance Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling EnhancementsWorkload AnalysisEfficiency StrategiesStaffing Requirements AssessmentBusiness Model Development

Soft Skills

Cooperative InteractionRespectful Communication

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree Preferred

Industry Keywords

Labor AgreementsReal Time Workload ManagementStaffing Review MeetingsDaily Schedule OperationsBest Practices

About the role

Key responsibilities & impact

Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
Facilitate development of WFM team and exposure to industry improvements, skills, and standards
Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
Devise scheduling enhancements and create new business models
Discover new best practices to best utilize staffing while following current labor agreements and regulations
Balance specialists’ workloads between weekly scheduling and daily operations
Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs
Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
Lead staffing review meetings with management and intraday analysts detailing previous and current week’s performance and forecasted performance while also identifying risks
Other duties as assigned

Requirements

What you’ll need

High School Diploma, GED or equivalent, Associate’s degree preferred
5+ years of Workforce Management or prior relevant experience
1+ years of leadership experience
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees

Benefits

Comp & perks

Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program – up to $750!