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Crisis Connections

211 Supervisor

Crisis Connections

Washington 211 Supervisor providing leadership for a remote contact center team assisting Washington residents. Ensuring effective service delivery and mentoring staff in a crucial support role.

Posted 7/14/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $78,469 - $87,187 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to enhance team performance and service delivery in a contact center environment. Proficient in analyzing performance metrics and implementing operational improvements to ensure efficient day-to-day operations.

Highest-signal resume keywords
Supervisory ExperienceContact Center ExperiencePerformance Metrics AnalysisCoaching SkillsTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong CommunicationLeadership SkillsProblem-SolvingExcellent Organization
Tools & Technologies
CRM ToolsContact Center Tools
Industry Keywords
Service DeliveryStaff TrainingPerformance Check-InsOperational ImprovementsStaffing

About the role

Key responsibilities & impact
  • Lead, coach, and mentor staff to ensure excellent service delivery
  • Provide real-time feedback and conduct regular performance check-ins
  • Monitor call center performance (service levels, call volume, response times) and drive improvements
  • Support hiring, onboarding, and ongoing staff training
  • Partner with leadership to implement operational and strategic improvements
  • Help ensure proper staffing and smooth day-to-day operations

Requirements

What you’ll need
  • Supervisory experience (required)
  • Contact center or similar experience (strongly preferred)
  • Strong communication, coaching, and leadership skills
  • Ability to analyze performance metrics and problem-solve effectively
  • Excellent organization and time management skills
  • Comfort working with systems and technology (CRM/contact center tools a plus)

Benefits

Comp & perks
  • Health insurance
  • Paid time off
  • Professional development opportunities