Supervisor

• Develop, manage, ensure compliance of, sustain, and continuously improve the factory’s food safety programs
• Ensure products are manufactured, packaged, stored, and shipped under safe and wholesome conditions
• Support factory HACCP systems, food safety plans, and food defense plans
• Manage pest management and sanitation programs for the facility
• Maintain regulatory records for master sanitation, pest control, and chemical use
• Communicate with production, engineering, and maintenance teams to ensure quality and food safety compliance
• Develop and maintain internal and external audit plans, procedures, and documents
• Train and coach employees in food safety, good manufacturing practices, pest management, and sanitation

Facility Quality Supervisor overseeing food safety at Nestlé’s Miami, Oklahoma pet treat manufacturing facility

Facility Quality Supervisor

Facility Quality Supervisor overseeing HACCP, sanitation, pest management, and audits at Nestlé’s Miami, Oklahoma pet treat manufacturing facility. Ensuring safe production and regulatory compliance.

• Lead, coach, and develop Change Order team members through training, one-on-ones, and ongoing feedback
• Manage daily workflows and assign tasks to ensure timely completion of Change Order processes
• Monitor team performance and ensure daily, monthly, and quarterly goals are met
• Handle escalated issues, technical concerns, and patient complaints
• Analyze team metrics and identify trends and opportunities for improvement
• Oversee quality assurance and documentation accuracy
• Ensure processes follow HIPAA, regulatory, and company compliance requirements
• Partner with other departments to resolve patient concerns and improve workflows
• Identify opportunities for process improvement and implement corrective actions

Change Order Supervisor leading remote healthcare teams processing patient care-plan changes

Change Order Supervisor

Change Order Supervisor leading remote teams processing patient care-plan changes for a homecare provider. Coaching staff, managing workflows, resolving escalations, and improving compliance-driven operations.

• Providing oversight to field services employees and equipment at customer sites.
• Ensuring safety and satisfaction for both internal and external customers.
• Supervising site crew to ensure efficient work according to specifications.
• Keeping the customer informed of job progress and maintaining good relations.
• Completing daily documentation for billing and other associated documentation.
• Assisting project managers in job scope and project needs assessment.
• Supervising long-term projects and direct personnel management.
• Participating in hiring, performance evaluation, and discipline decisions.

Field Services Supervisor II

• Review of automobile claim investigations.
• Make handling recommendations and provide directions to subordinates.
• Ensure ongoing adjudication of claims within company standards and industry best practices and regulations.
• Determine, recommend and grant authority for settlement and payment processes.
• Responsible for overall file handling and work product quality of subordinates.
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation.
• Assist in the operations of the claims department, including making recommendations and implementing an organizational structure adequate for achieving the department's goals and objectives.
• Maintain a documented system of claims policies, systems, procedures and workflows to ensure smooth operations.
• Provide feedback to Management on process and system improvement initiatives for the department.
• Report to Management as soon as there is an awareness of any issues or concerns which may be detrimental to the department or Company; recommend policies and procedures to Management regarding quality issues that may arise.
• Staff Training-Foster a highly focused training and development environment within the Claims Department.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company and partner’s policies, procedure and work rules.
• Communicate and provide timely notification to the Human Resources Department for all things related to employee attendance, punctuality or possible leave related situations.
• Provide timely and thorough documentation for all things related to employee performance, training, recognition and/or coaching.
• Evaluate subordinates’ performance and administer personnel actions as required in coordination with human resources department. Ensure the Department has adequate scheduling, including time-off requests, work shift management, etc Assist to identify, recruit, hire and develop top talent.
• Ability to achieve targeted performance goals Maintain that sensitive information regarding employees and the Company is kept confidential Regular and predictable punctuality and attendance.
• Other duties as necessary.

Claims Supervisor overseeing a team of Claims Representatives in a remote position

Claims Supervisor

Claims Supervisor overseeing team of Claims Representatives ensuring quality and compliance in claims processing. Aspiring insurance coverage provider committed to outstanding service at Aspire General Insurance Company.

• Oversee manufacturing operations with responsibility for safety, quality, delivery, and cost performance
• Guide and develop a team of 10-20 operators
• Support operational excellence in a GMP-regulated environment
• Promote a culture of continuous improvement using Lean/PPI methodologies to enhance productivity, quality, and customer satisfaction

Manufacturing Supervisor overseeing operations in GMP environment

Manufacturing Supervisor, Bioproduction

Manufacturing Supervisor overseeing manufacturing operations with responsibility for safety and quality. Leading a team and promoting continuous improvement in a GMP-regulated environment.

• Monitor and analyze performance metrics for environmental programs, and workforce enterprise performance
• Drives implementation of environmental programs and reporting in compliance with regulatory requirements and business needs
• Define, communicate, and report environmental processes and metrics to leadership
• Oversee training for business operations on environmental programs, processes, and procedures
• Collaborate with field environmental leaders to understand operational needs and facilitate technical decision-making, support resolution of environmental compliance risk and drive continuous improvement
• Coordinate workforce planning, career development, and supports expense planning and forecasting through data analysis
• Other duties as assigned

Supervisor of Environmental Programs at Williams leading compliance initiatives

Supervisor – Environmental Programs

Supervisor of Environmental Programs at Williams leading initiatives for regulatory compliance and environmental risk management. Collaborating with environmental professionals and operational teams for continuous improvement.

• Supervise daily warranty operations, including claim intake, validation, and resolution
• Provide leadership, coaching, and professional development for a team of warranty specialists
• Ensure compliance with company warranty policies and procedures
• Partner with engineering, quality, and product teams to address root causes of defects
• Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction
• Manage escalated warranty cases and ensure timely resolution
• Support continuous improvement initiatives and process optimization
• Maintain accurate records and reporting for internal and external stakeholders
• Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action.
• Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals
• Perform quarterly and annual personnel reviews

Warranty Supervisor overseeing warranty agents for Navico Group

Warranty Supervisor

Warranty Supervisor providing leadership and managerial expertise for warranty teams across Navico Group. Ensuring compliance and best service to internal and external customers with a focus on continuous improvement.

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP.
• Attend all required training sessions, staff meetings, etc.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager.
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager.
• Assist in the training of new employees and retraining of current employees.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.

Operations Supervisor supervising donor flow in a plasma center

Operation Supervisor

Operations Supervisor in a plasma center, overseeing donor flow and compliance with regulations. Training staff and ensuring high production standards in accordance with federal and state regulations.

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