Warranty Supervisor

Brunswick Corporation

Warranty Supervisor providing leadership and managerial expertise for warranty teams across Navico Group. Ensuring compliance and best service to internal and external customers with a focus on continuous improvement.

Posted 7/11/2026full-timeMenomonee Falls • Florida, Missouri, Oklahoma, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $62,800 - $90,500 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Supervise daily warranty operations, including claim intake, validation, and resolution
Provide leadership, coaching, and professional development for a team of warranty specialists
Ensure compliance with company warranty policies and procedures
Partner with engineering, quality, and product teams to address root causes of defects
Monitor KPIs such as claim cycle time, approval rates, and customer satisfaction
Manage escalated warranty cases and ensure timely resolution
Support continuous improvement initiatives and process optimization
Maintain accurate records and reporting for internal and external stakeholders
Support the resolution of complex customer issues, both internal and external, while advising Warranty Agents on appropriate next steps and best course of action.
Handle internal or external customer requests as needed, during times of significant volume to help the team achieve their performance goals
Perform quarterly and annual personnel reviews

Requirements

What you’ll need

Associates degree, equivalent Certifications, or related field (or equivalent experience)
3–5+ years of experience in warranty, customer service, or after-sales support
Previous supervisory or team leadership experience preferred
Strong analytical and problem-solving skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
CRM and ERP experience (Oracle and Sales Force Preferred)

Benefits

Comp & perks

medical
dental
vision
paid vacation
401k (up to 4% match)
Health Savings Account (with company contribution)
well-being program
product purchase discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claim IntakeClaim ValidationProcess OptimizationKPI MonitoringCustomer Satisfaction Analysis

Soft Skills

CoachingProfessional DevelopmentCommunication

Certifications

Associates DegreeEquivalent Certifications