Supervisor

• Ensure smooth daily library operations
• Create a welcoming environment and provide excellent customer service
• Hire, evaluate, train, develop, and direct employees and volunteers
• Supervise processing, cataloging, and circulation operations
• Provide circulation and catalog search training across Anoka County Library locations
• Perform circulation duties, including checkouts, returns, damage assessment, reporting, and material routing
• Organize and maintain print, non-print, and digital collections and catalogs
• Connect patrons with appropriate resources
• Assist individuals and groups in locating, obtaining, and using library materials and services
• Determine and review operational metrics for improvement
• Place orders, process payments, and reconcile cash drawers
• Troubleshoot and resolve computer software and hardware issues
• Maintain, interpret, and communicate county and library policies and procedures

Library Supervisor overseeing operations and staff for Anoka County’s public library system

Library Supervisor

Library Supervisor overseeing daily operations, staff, circulation, cataloging, and patron services for Anoka County’s public library system. Supporting community access to print, digital, and non-print resources.

• Supervise and develop a team of 5 to 10 Field Service Technicians
• Work as a job leader and/or Field Service Technician when assigned
• Provide work direction to execute customer jobs according to scope and budget
• Ensure technicians have the tools and equipment needed
• Review safety-training completion weekly and enforce EHS policies and procedures
• Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
• Mentor technicians on Human Performance principles and tools
• Assess technical skills, maintain quarterly skills matrices, develop career paths and training plans
• Ensure data sheets, SOP compliance, customer data, and reports are accurate and timely
• Assist technicians with certification exam preparation
• Ensure exceptional customer service and obtain timely, accurate, approved change orders
• Coach and mentor technicians on effectively running jobs
• Deliver key messages, escalate unresolved business issues, and maintain regular communication
• Meet with the supervisory group at least monthly
• Provide ongoing feedback, address performance concerns, issue approved disciplinary action, and conduct annual performance reviews
• Recommend merit raises according to policy

Field Service Supervisor leading Shermco electrical technicians and industrial field-service operations

Front Line Supervisor

Field Service Supervisor leading 5–10 technicians for Shermco Industries’ electrical field-service operations. Ensuring safety, technical development, customer service, job execution, and performance management.

• Lead and develop a team of up to five Project Managers
• Set expectations, remove obstacles, delegate effectively, and recognize team contributions
• Oversee electrical program execution according to industry and company standards
• Collaborate with project controls, safety, quality, and construction functions
• Partner with program sponsors to develop multi-year program schedules
• Provide status updates, communicate key performance indicators, and maintain customer satisfaction
• Identify process gaps and implement improved electrical program methods
• Apply quantitative metrics to guide performance and resolve project issues
• Make timely decisions balancing cost, schedule, and business priorities
• Support safe and efficient delivery of electrical programs and projects across the Major Projects business unit

Enbridge energy infrastructure supervisor leading core electrical programs and Project Managers

Supervisor, Core Electrical Programs

Enbridge energy infrastructure supervisor leading five Project Managers and multi-year electrical programs.
Driving safe delivery, scheduling, governance, process improvement, and performance across Major Projects.

• Maintain a high level of cleanliness in assigned areas
• Coordinate projects, room moves, and room turnovers with other departments
• Assign personnel to work areas and project duties
• Assist with housekeeping and laundry coverage during staffing shortages, depending on location
• Plan and coordinate project work to maintain proper frequencies
• Provide staff orientation, initial training, and ongoing education
• Ensure supply-control guidelines are followed and train staff in chemical use
• Identify and correct facility quality-assurance concerns
• Provide guidance and motivation to associates
• Perform assigned quality-assurance inspections
• Monitor daily equipment use, cleaning, and maintenance
• Prepare disciplinary and variance reports and conduct follow-up investigations
• Participate in department safety activities and maintain a safe work environment
• Maintain facility security integrity
• Keep offices, storage areas, and closets clean, organized, and professional
• Assist with The Joint Commission compliance
• Participate in staff selection and interview candidates as needed
• Schedule days off, holidays, and vacations within budgeted hours and department position control
• Review and maintain duty lists, records, log books, and documentation
• Monitor service binders and resolve concerns and comments
• Use internal applications, pagers, and other technology appropriately when needed
• Respond urgently to concerns and requests and complete timely follow-up
• Provide backup assistance with timecard approval, evaluations, schedules, and supply ordering and delivery, depending on location

Environmental Services Supervisor maintaining hospital cleanliness for Sanford Health

Supervisor, Environmental Services

Environmental Services Supervisor leading hospital cleaning, safety, and quality operations for Sanford Health. Scheduling staff, managing supplies, training associates, and maintaining infection-prevention standards.

• Provide leadership for drivers of the assigned division
• Oversee driver performance, regulatory compliance, fleet utilization, customer satisfaction, operational excellence, continuous improvement, and financial stewardship
• Conduct quarterly driver meetings covering safety, operational updates, recognition, technology, compliance, and continuous improvement
• Follow up on driver concerns and communicate organizational priorities
• Collaborate with CDO, Maintenance, Safety, Sales, corporate leadership, customer service, logistics, and other support functions
• Improve operational performance and support technology implementations
• Resolve customer issues and evaluate new business opportunities
• Drive continuous improvement and promote a strong safety culture
• Monitor Hours of Service, DOT compliance, and driver performance
• Improve driver engagement and retention
• Perform other assigned responsibilities

Fleet Supervisor overseeing safe, profitable transportation operations for CHS, a farmer-owned agribusiness

Fleet Supervisor

Fleet Supervisor leading drivers and fleet performance for CHS, a farmer-owned agribusiness. Ensuring safe, compliant, efficient transportation operations and customer satisfaction.

• Supervises patient care, provides program planning and development, financial and operations management in Cardiovascular Clinic Services.
• Supervises day-to-day activities with responsibility for communication, problem solving, staff development, resource availability, and continuous quality improvement.
• Ensures delivery of quality patient care by working with care team members and others in leadership for communication and resource development.
• Coordination and supervision of daily operations.
• Participates in daily huddles to ensure nursing and clinical care team members have the equipment, tools and resources required for patient care and to accomplish clinical objectives.
• Hires, manages, leads and engages team members to effectively drive performance to support patient care and clinical objectives.
• Ensures effective orientation processes and clinical training to enable team members to operate at the top of their licensure or certification for optimal clinical outcomes.
• Builds and retains engaged team by utilizing employee engagement data, tools and methods.
• Supports and manages staff volumes.
• Participates in the development and management of the clinical operations budget and capital requests.
• May manage a remote and/or onsite workforce.
• Partners with site leadership to develop, implement and evaluate patient care delivery processes.
• Utilizes patient experience and feedback to inform improvements and immediate recovery as needed.
• Empowers and supports care team members to resolve patient complaints and concerns; creates a culture of service recovery.
• Supports compliance with regulatory and safety requirements, integrity and confidentiality of patient information and data, and maintains a safe environment for staff and patients.

Supervisor overseeing Cardiovascular Services at Allina Health

Supervisor, Cardiovascular Services, RN

Supervisor overseeing patient care and operations in Cardiovascular Services for Allina Health. Leading a team to ensure quality patient care and compliance with safety regulations.

• Manages and provides leadership on all activities of a team (shift) of Spray Dry production personnel
• Ensure compliance to the production schedule at all times
• Determine efficient use of personnel, equipment, and supplies to achieve schedule
• Work with quality assurance to follow all food safety policies
• Monitor all production operations on a regular basis; take corrective action when deviations from specifications are apparent; report problems and corrective actions to operations staff in a timely manner; observe production processes for compliance with written SOPs
• Communicate shift activities to Production Manager daily
• Continuously audit personnel for compliance with policies and procedures
• Maintain contact with Production Manager to plan staffing requirement
• Inform Maintenance Supervisor and Production Manager when major equipment repairs or supplies are needed
• Participate in team meetings; attend training programs as advised by Management Staff; provide coaching and advisory support to team meetings; participate in team meetings as an active member
• Set quarterly goals/objectives with Production Manager
• Prepare batching records and labels
• Use time management tools to effectively monitor your daily activities
• Comply with all policies and procedures of the Corporation
• Follow and enforces all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards

Production Supervisor overseeing Spray Dry production team at Balchem Corporation

Production Supervisor – Day Shift

Production Supervisor managing Spray Dry production team at Balchem Corporation, ensuring compliance with operational standards and safety policies. Leading a team in a food plant environment with focus on productivity and quality outcomes.

• Represents the company to external and internal customers, answers product-related questions, and may connect customers to appropriate support or field staff.
• Manages a team of prior authorization specialists and is responsible for the hiring and training of staff.
• Leads, directs, and monitors the work of a remote team that is accustomed to independent work.
• Conduct regular performance reviews and provide direct reports' feedback.
• Develop training and education materials for internal stakeholders.
• Authorizes hiring, firing, promotion, and reward within own area.
• Ensure program and personal compliance with Medtronic Corporate Operating Policies and Code of Conduct, policies for data management, requirements for customer communication, collateral materials, and protected patient information.
• Ensure availability to staff to provide support in resolving escalated healthcare provider and patient complaints.
• Work with leadership to identify, track, and trend customer complaints and insurance issues, and identify proactive steps to prevent future issues.
• Answer day-to-day work-related questions related to policies and procedures, systems and processes, assisting team members in problem-solving.
• Provide back-up support to other teams as requested.
• Identify ways and initiate processes that work towards improving service levels to both internal and external customers.
• Assist with the development and approval of Standard Operating Procedures, Work Instructions, supporting and collateral materials, and monitor for adherence.
• Perform in a fast-paced environment with frequent interruptions and/or distractions.
• Onboard new HCP accounts, providing a warm welcome to the Medtronic PAS Program.
• Recognize team and individual contributions to patients and the program.
• May work other duties as assigned.

Prior Authorization Supervisor managing remote team for medical device company

Prior Authorization Supervisor – ENT

Prior Authorization Supervisor managing remote team to handle authorization processes for medical device company. Overseeing staff, ensuring compliance, and improving customer service in healthcare.

• Responsible for the efficient day to day operation of the production rooms as well as the development and management of the production team.
• Responsible for motivating the safety and continuous improvement culture while achieving operating goals to meet growth expectations.
• Responsible for department incident rate consistent with IFP company goals; must maintain department safety rules compliance and be a positive safety role model.
• Responsible for training all department employees on safe work practices.
• Responsible for ensuring an organized, clean and safe work environment.
• Must have regular safety discussions with team and proactively listen to employees safety concerns/suggestions; must act upon those concerns and provide feedback.
• Responsible for implementing corrective actions after an incident or near miss.
• Follow all Food safety practices and processes applicable to the department.
• Perform/execute job duties keeping the company commitment to quality in mind.
• Monitor and maintain all food safety activities as part of daily tasks.
• Enforce food safety plan while producing product.
• Build a unified, successful team.
• Responsible for achieving established performance measures for productivity, quality, and safety levels as set for the production rooms and the whole department; meet or exceed daily production goals related to safety, quality, and quantity produced.
• Perform troubleshooting of production room issues as capable and perform minor maintenance on the lines; accurately assess when to call in additional support from maintenance and management.
• Cross trained to operate all production rooms including paperwork and set-up; provide backup to positions as needed to ensure efficient operations.
• Drive, initiate, and support continuous improvement and elimination of waste and variation in processes using established improvement processes.
• Responsible for the timely, efficient, thorough, and effective cleaning and sanitation of their area of responsibility, including but not limited to production or packaging equipment and the surrounding areas or rooms, support areas, and other areas as may be required.
• Provide daily work assignments and production priorities to the operators.
• Build and maintain a high-performance team environment and coach others in effective team interaction and function; foster an empowerment environment.
• Lead, motivate, and direct employees to achieve clear performance objectives.
• Detect quality issues and source the root cause to resolve the issue; perform any necessary adjustments to batches.
• Coordinate and participate in PM (preventative maintenance) tasks on a daily, weekly, monthly basis.
• Promote GMP compliance and help correct GMP issues.
• Promote quality awareness and help correct quality issues.
• Understand the product specs and operating standards by customer product and implement the necessary equipment for processing.
• Learn, understand, train to, develop and follow documented policies, procedures, and work procedures and drive others to do so; this includes product codes, coding system, line changeovers, and wet and dry line cleaning processes.
• Set up of daily productivity board and track production to board targets; maintain detailed and organized data records for the department.
• Ensure all necessary supplies, materials and WIP are stocked on the line for daily production needs; verify correct incoming materials and ingredients are in the right area, ensure conformance to established standards and complete the material usage form.
• Assist in managing production supplies; deliver Kanban cards to designated purchasing area for replenishment of supplies.
• Assist in development of work instructions, training and auditing team members and assisting in special projects.
• Perform audits within the production areas for paperwork accuracy and compliance with SOPs, GMPs, and Safety procedures.
• Assist Commercialization group with scale-ups and customer trials.
• Lead others in maintaining good housekeeping and an orderly work area; support 5S initiatives.
• Assist in implementation of productivity improvements; this person will also help plan ahead to improve utilization of resources.
• Support and assist as needed in maintaining and improving operations of the production rooms.
• Must continuously assess employees for selection, promotion and discipline situations.
• Provide frequent, specific performance feedback and coaching to all Operations employees, including proactively addressing performance issues.
• Assure that Production team members are appropriately trained, coached and developed in support of individual career development paths and IFP growth plans; identify potential successors within the team and develop them towards this goal.
• Conduct timely and thorough employee reviews giving accurate and constructive feedback to report.
• Meet or exceed customer expectations for on-time delivery and quality of product delivered; communicate Customer Satisfaction to the team using quantitative measures.
• Coordinate and conduct meetings with direct reports individually and in regularly scheduled team meetings; include support staff as needed to maximize efficient operations and foster One Team approach.
• Plan ahead for the shift to ensure and approve full utilization of resources; ensure consistent application of Operational and other Company procedures.
• Document and monitor procedures and processes to eliminate variation and promote sharing of knowledge.
• Cross train in related functions and assist others in obtaining cross-functional capabilities.
• Must develop cooperative relationships with other departments.
• Plan, control, and measure all aspects of the production operations area.
• Support, understand, and coach others in understanding and use of lean tools.
• All other duties as necessary to the success of Balchem Corporation.

Day Shift Supervisor overseeing production operations at Balchem.

Day Shift Supervisor

Day Shift Supervisor leading daily operations of production rooms at Balchem. Responsible for team management and safety adherence in a manufacturing environment.

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