Front Line Supervisor

Shermco Industries

Field Service Supervisor leading 5–10 technicians for Shermco Industries’ electrical field-service operations. Ensuring safety, technical development, customer service, job execution, and performance management.

Posted 8/19/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $65 - $75 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising and developing Field Service Technicians while ensuring compliance with safety protocols and effective communication. Proficient in managing customer service expectations and maintaining accurate reporting and training for technical skills.

Highest-signal resume keywords

Team SupervisionSafety Training ComplianceTechnical ProficiencyEffective CommunicationCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service ManagementTechnical Skills AssessmentData EntrySOP ComplianceCertification Exam Preparation

Soft Skills

MentoringCoachingManagerial CouragePersonal IntegrityContinuous Improvement

Tools & Technologies

Microsoft OfficeEHS PoliciesJHAAHALifted Conductor

Certifications & Qualifications

Current Safety Training

Industry Keywords

Field Service TechnicianCustomer JobsPerformance ReviewsChange OrdersMVR Report

About the role

Key responsibilities & impact

Supervise and develop a team of 5 to 10 Field Service Technicians
Work as a job leader and/or Field Service Technician when assigned
Provide work direction to execute customer jobs according to scope and budget
Ensure technicians have the tools and equipment needed
Review safety-training completion weekly and enforce EHS policies and procedures
Ensure proper use of JHA, AHA, Lifted Conductor, and Energized Work Permits
Mentor technicians on Human Performance principles and tools
Assess technical skills, maintain quarterly skills matrices, develop career paths and training plans
Ensure data sheets, SOP compliance, customer data, and reports are accurate and timely
Assist technicians with certification exam preparation
Ensure exceptional customer service and obtain timely, accurate, approved change orders
Coach and mentor technicians on effectively running jobs
Deliver key messages, escalate unresolved business issues, and maintain regular communication
Meet with the supervisory group at least monthly
Provide ongoing feedback, address performance concerns, issue approved disciplinary action, and conduct annual performance reviews
Recommend merit raises according to policy

Requirements

What you’ll need

Demonstrated experience with safety-focused work behaviors
Managerial courage, personal integrity, technical proficiency, fiscal responsibility, continuous improvement, and proactive accountability
Effective communication skills
Computer proficiency using email, data entry, and basic Microsoft Office
2+ years of training, education and experience in the related work supervised
Current safety training
Satisfactory MVR report, background check, and drug test results
Availability for regular overnight domestic travel and occasional international travel
Willingness to work flexible hours, overtime, periodic weekends, holidays, and evenings
Must be in good standing with Shermco with a satisfactory performance record
Willingness to travel a minimum of 40%
Fluent English reading, writing, and speaking ability

Benefits

Comp & perks

Overtime pay implied by willingness/availability for overtime
Travel opportunities, including domestic and international travel