Solutions Engineer

• Responsible for Strategy, Architecture, and Innovation, spanning business, application, platform, and data domains
• Interacts with senior business and technology leaders to bridge business needs with technology strategies
• Develops solution and data architecture and resolves complex issues through requirements analysis
• Designs solution architecture for large or complex programs
• Defines and governs data architecture patterns
• Provides architectural leadership for data platforms and ecosystems
• Develops solutions that account for non-functional requirements

Solution Architect – Strategy, Data Architecture

• Play a key role in business development functions
• Act as a key point of contact for inbound leads
• Assess lead quality, engage in client conversations, and convert prospects into clients
• Maintain accurate and up-to-date records in CRM tools
• Serve as a subject matter expert in sustainability and business aviation
• Apply critical thinking to analyze sustainability principles impact
• Contact and meet with potential clients
• Conduct introductory calls to assess inbound leads
• Follow up with leads in a timely manner
• Collaborate with marketing and program teams
• Conduct outbound sales efforts through events and strategic connections
• Travel to attend trade events
• Stay informed about industry changes and developments

Sustainability Solutions Manager

• Own Opportunities Through Proposal Delivery: Work with the sales team to support qualified opportunities from qualification through proposal delivery, driving discovery, scoping, and solution design across a book of active deals.
• Structure Client Use Cases: Identify and structure client use cases based on business challenges, target populations, and desired outcomes, and determine what is new versus reusable functionality.
• Build Client-Facing Deliverables: Produce PSGs/BRDs, business cases, flow charts and journey diagrams, and demos that define scope and align stakeholders.
• Contribute to Pricing and Packaging: Build level-of-effort and other pricing inputs and support pricing approvals, including packaging decisions such as bundled, piloted, or performance-priced programs.
• Define Integration Requirements: Define the data, trigger, and integration requirements (API or flat file) needed to make solutions executable.
• Navigate Governance and Compliance: Work within use-case governance and compliance constraints (TCPA, HIPAA), determining when a use case is new, sellable, or requires product or legal validation.
• Align to Measurable Outcomes: Tie solutions to measurable success metrics such as conversion rates, cost savings, and quality scores (e.g., STARS), and define measurement frameworks, including holdout and control-group approaches, in partnership with client insights and operations on test design and reporting.
• Maintain Opportunity Data: Keep Salesforce accurate across the book of business, including use-case inventory attachment, solutions-consultant and account assignments, and PSG status.
• Partner Cross-Functionally and Shape the Product: Work across sales, finance, revenue operations, product, operations, and legal to make solutions both compelling and feasible, and surface product gaps that inform future enhancements.

Solutions Consultant

• Serve as the primary technical resource for customer integration initiatives.
• Partner with customer IT, engineering, and security teams to understand technical requirements and business objectives.
• Design scalable integration solutions utilizing REST APIs, webhooks, MQTT, event-driven architectures, and modern data exchange methods.
• Guide customers through implementation while providing consultative recommendations and managing technical tradeoffs.
• Drive integration projects from discovery through successful production deployment.
• Develop reusable integration frameworks, reference architectures, and sample applications.
• Create and maintain connectors, SDK examples, APIs, and supporting integration tooling.
• Design secure authentication and authorization workflows, including enterprise Single Sign-On (SSO).
• Support integrations with ERP, CMMS, MES, IoT, analytics, and enterprise business platforms.
• Collaborate with Engineering to continuously improve the Waites API platform and integration capabilities.
• Provide implementation guidance throughout onboarding and deployment.
• Conduct recurring technical check-ins with customers during active integration projects.
• Resolve complex customer challenges through a consultative, solution-oriented approach.
• Deliver an exceptional customer experience throughout every engagement.
• Develop customer-facing integration documentation, implementation guides, and technical best practices.
• Build reusable templates and reference implementations that accelerate future deployments.
• Contribute to long-term integration standards and product enablement resources.
• Partner with Product, Engineering, Infrastructure, and Customer Success teams to improve the customer experience.
• Provide customer feedback to influence API enhancements and future product capabilities.
• Help establish scalable integration standards, security best practices, and architectural guidelines.
• Assist in prioritizing integration roadmap initiatives.
• Carry out additional responsibilities as needed to support business objectives.

Integrations Solutions Engineer

• Lead architecture reviews, workshops, and technical design sessions with engineering teams and executive stakeholders.
• Design end-to-end platform architectures integrating Airflow with cloud infrastructure, compute frameworks, and data platforms.
• Review delivery work to ensure high standards for scalability, observability, security, and operational excellence.
• Diagnose and resolve issues, guide customers through deployments, migrations, and platform modernization.
• Build reusable tools, frameworks, reference architectures, and best practices that improve delivery quality across the organization.

Senior Solutions Architect – Airflow

• Developing and implementing PLC/HMI (Programmable Logic Controllers/Human Machine Interface) code, including simulation and process commissioning at customer sites.
• Creating clear and well-structured Functional Specifications and the required PLC/HMI programs working in a team as a contributor or technical lead.
• Partnering with a team of Digital Manufacturing, Hardware, and Industrial IT engineers to deliver comprehensive projects that meet customer requirements.
• Engaging directly with the customer to develop a complete understanding of the customer and their needs and create a Functional Specification of the full deliverable.
• Maintaining customer contact throughout the life of the project and for some time after commissioning.
• Developing the PLC/HMI code in a team environment in a modern software framework.
• Ensuring that quality processes have been followed to deliver zero-defect code to the customer during site installation.
• Working independently as required to deliver solutions in the area of subject matter expertise.
• Providing technical leadership as required, including system-level thinking and problem-solving techniques.
• Working with multiple disciplines and trades while leading the commissioning of projects.
• Up to 50% travel may be required for product lifecycle, trade shows, or other product related travel. A valid driver’s license is required.

Industrial Controls & Systems Integration Engineer

• Translate business requirements into technical strategies
• Architect solutions on to MMA data platforms
• Design enterprise data architecture and solutions across MMA’s cloud and hybrid data platforms
• Lead the Design and Architecture of enterprise solutions across MMA’s Agency management software, EHB and CRM domains
• Develop and maintain solution blueprints for core platforms, including Agency management systems, GCP, Azure Databricks, Workday, ServiceNow, Microsoft Fabric and Azure SQL
• Define and enforce standards for medallion architecture for MMA’s data Lakehouse
• Establish secure and scalable integration patterns and data flows between AMS, HRIS, CRM, Azure Cloud, and development systems
• Collaborate with the Data Governance Council to align solution architecture
• Drive adoption of metadata management and data lineage practices within Databricks Unity Catalog

Senior Data Solutions Architect

• Designing and optimizing the architecture, systems, and data frameworks that power Global Payments' SMB Marketing ecosystem
• Creating end-to-end marketing solutions for campaign execution
• Managing integration requirements across CRM, marketing automation, CDP, analytics, and other martech data platforms
• Establishing standards for campaign tracking, tagging, and attribution
• Translating business and campaign requirements into detailed technical specifications
• Defining and enforcing standards for data quality, system usage, and integration patterns
• Diagnosing and resolving complex technical issues related to data flow, system integrations, tracking, and lead management

Marketing Solution Architect

• Work closely with the Channel Sales Manager, Payment Advisors, Relationship Managers to intake, plan and deploy new referral and partnership relationships.
• Serve as the primary and central point of contact for the Commercial Bank on net new partner opportunities and direct merchant sales opportunities for our Technology Sales Team.
• Build and maintain strong, trusted relationships at multiple levels within partner organizations.
• Identify early warning signs that may impact partner success, customer experience, or credit quality and escalate as appropriate.
• Act as the partner’s advocate within the bank while ensuring alignment with bank policies, risk standards, and strategic priorities.
• Partner with credit, compliance, legal, and risk teams to address concerns and implement mitigation strategies with prudent risk management to protect the long-term health of the portfolio.
• Work alongside internal teams to provide stewardship of the client experience. In times this may be as an escalation point for new boardings or overseeing sensitive implementations and onboardings where necessary.
• Maintain industry knowledge and expert status; remain current with internal and external product development and innovations.
• Collaborate with internal and external/vendor partners to develop, drive and execute on specific go-to-market business development strategies. To include good fit clients, pricing strategy and targeted offerings.
• Perform other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Specialty Solutions Consultant – Integrated Payments

• Build the reporting infrastructure that Finance and Analytics actually trust (revenue dashboards, margin analysis, accrual reporting, audit trails)
• Design and implement ETL/data pipeline integrations between administer and Vultr's data warehouse, analytics tools, and any external ERP systems
• Create the API surface and event contracts that let downstream systems consume administer data reliably
• Build reconciliation tooling so Finance can verify data integrity without filing JIRA tickets
• Work with the domain engineer to ensure reporting needs shape the data model, not the other way around
• Implement data quality monitoring and alerting for critical financial data pipelines
• Own the schema and contract versioning strategy for administer's integration APIs
• Optimize query performance for financial reporting workloads across large datasets

Senior Software Engineer, ERP Platforms – Integration, Reporting

• Serve as the go-to Workday expert across key modules, advising leaders and partners on innovative capabilities and best‑in‑class design.
• Translate business needs into intuitive, scalable solutions that enhance user experience and deliver measurable value.
• Drive our Workday roadmap, partnering with stakeholders to define priorities, optimize existing processes, and introduce new features.
• Evaluate emerging Workday functionality and proactively identify opportunities to improve efficiency, accuracy, and compliance.
• Lead end-to-end Workday configuration efforts with a focus on high-quality design and seamless execution.
• Conduct functional QA, ensure governance standards are met, and support smooth deployments across environments.
• Analyze Workday’s bi-annual releases, guide business partners through upcoming changes, and prepare the organization for successful adoption.
• Serve as a key voice in shaping how new capabilities integrate into our processes and employee experience.
• Mentor HRIS colleagues, sharing knowledge, developing expertise, and fostering a culture of continuous learning.
• Collaborate widely across HR, Payroll, Talent, and other functions to ensure alignment and clarity across the organization.

Senior HR System Solution Architect – Workday

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives
• Define, establish, and manage process controls
• Collect, analyze and measure process data for reporting to senior leadership and executives
• Resolve complex problems or transactions, interpreting against policies, guidelines or processes
• Maintain formal process documents and document processes and projects
• Collaborate on larger initiatives and represent department interests
• Coach and train junior PM levels on processes, performance targets and goals
• May deliver customer service and training to internal customers

Senior Associate, Process Manager – Supply Chain Solutions

• Design strategic solutions for our portfolio of corporate applications.
• Partner with experience owners and work with product development teams.
• Implement architecture that enables quality of highly integrated applications.
• Be part of a highly collaborative, cross-functional scrum team.
• Develop and deliver digital solutions that push the limits of continuous improvement and innovation.
• Work with business and IT leadership to develop and maintain product-level roadmaps supporting business and technology strategies.
• Facilitate adherence to architecture standards and patterns.
• Oversee architecture at a program level initiative.
• Define non-functional requirements to ensure scalability, reliability, performance, and maintainability.
• Analyze high-level functional requirements defined by the business.
• Provide direction and clarity for Application Architects.
• Design system integration patterns.
• Provide oversight, governance, and support for federated architecture.
• Ensure Application Architects are in alignment with solutions.
• Identify technical constraints and technical debt.

Senior Principal Enterprise Solution Architect

• Collaborate with internal teams to produce highly available and scalable design and architecture.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Act as the technical lead for assigned projects, owning the solution architecture, guiding the project team, overseeing technical execution, tracking progress, and leading project reviews with IT and business stakeholders throughout all phases of the project lifecycle.
• Architect and develop applications that integrate with commercial and open-source LLM platforms through APIs and SDKs, ensuring scalability, security, reliability, and cost efficiency.
• Lead the design of Retrieval-Augmented Generation (RAG) solutions by integrating enterprise knowledge sources, databases, APIs, and retail systems.
• Evaluate emerging AI technologies and recommend appropriate models, frameworks, and cloud services to support business objectives.
• Understand the current application infrastructure and functionalities.

Cloud Solutions Architect

• Support our sales team for custom integration build outs for large merchants.
• Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
• Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
• Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
• Interface directly with customers to collect user requirements and system documentation.
• Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
• Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
• Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob’s API.
• Other duties/responsibilities as necessary.

Solutions Architect I

• Lead a technical implementation team in all aspects of solution deployment
• Facilitate workshops, develop solutions, build consensus across all stakeholders to ensure timely and successful delivery of technology aligned to business value
• Lead as well as support the development of requirements specifications, Use Cases, and functional specifications
• Perform solution analysis and develop customer-facing proposals and contribute to the development of proposals/statements of work
• Transform customer requirements to technical solutions through a thorough understanding of the XPLM suite of tools
• Lead or participate in the delivery of Proof-of-Concept engagements at key prospects
• Provide input to the professional services team regarding methodology and tools
• Provide coaching and mentoring to other team members as necessary
• Work with project members and review the team’s work products to ensure that they are accurate and consistent
• Work with onsite and offshore technical team members

ECAD Solutions Consultant

• Seeking an AI Solution Engineer to leverage .NET and Cloud environment AI-assisted delivery: Coding in a Copilot/GenAI driven environment
• Will perform solution architecture, orchestration, and validation versus hands-on coding
• Strengthen GenAI responsibilities: Responsible for LLM, prompt engineering, and MLOps content, positioned as core
• Designing AI-driven workflows, evaluating model outputs, and ensuring reliability and compliance
• Reviewing .NET code for integration layers, APIs, and enterprise patterns
• Accelerating delivery using AI tools (Copilot, code generation, test automation, etc.)
• Defining AI usage patterns, guardrails, security, and compliance
• Writing highly complex design, coding and testing documentation
• Providing technical consulting on highly complex projects
• Leading and mentoring a team of technical professionals

AI Solution Engineer, Healthcare Membership

• Provide second and third-level technical support
• Coordinate customer onboarding projects
• Facilitate network testing
• Serve as a technical liaison between customers, internal teams, and vendors
• Manage technical projects from start to finish
• Identify process improvements

Technical Solutions Analyst, Operations Customer Testing Services

• Serve as the bridge between healthcare technology, customer workflows, and Medbridge's product strategy
• Partner closely with Product, Engineering, Implementations, Sales, Marketing, and our healthcare customers
• Help shape the future direction of Medbridge's healthcare platform
• Drive continual improvement of our integration layers and data retrieval methodology
• Prioritize multiple tasks intelligently, and speak up when you see issues

Manager – Healthcare Solutions Architect

• Lead the design and development of enterprise-level technical solutions across applications, systems, and infrastructure.
• Translate business and mission needs into technical architectures, ensuring alignment with federal IT strategy, security, and compliance requirements.
• Evaluate, recommend, and implement modern technologies including cloud platforms, COTS/GOTS solutions, and open-source tools.
• Create architectural diagrams, design specifications, and implementation roadmaps.
• Guide full lifecycle solution delivery, including requirements analysis, system design, development, testing, deployment, and sustainment.
• Provide hands-on support in migrating legacy applications to cloud or hybrid environments.
• Ensure compliance with federal cybersecurity, accessibility (Section 508), and records management requirements.
• Collaborate with development, security, and operations teams in Agile/DevSecOps environments.
• Conduct trade-off analyses, proof-of-concepts, and technology assessments to support decision-making.
• Present architecture strategies and technical recommendations to senior federal leadership and oversight bodies.
• Mentor technical teams and provide best practices for system integration, performance optimization, and scalability.

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