Solutions Engineer

• Demonstrating the value of Idira’s identity security solutions to prospective and current SLED customers.
• Engaging with clients via demos, presentations, meetings and POCs.
• Driving and managing the technology evaluation stage of the sales process alongside the sales team.
• Building and maintaining long-term relationships with public sector organizations.
• Supporting and enabling Idira’s partner network.

Senior Solutions Engineer – Public Sector – SLED

• Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
• Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
• Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
• Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer).
• Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
• Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
• Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
• Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

Senior Manager, Solutions Architecture – Genesys CCaaS

• Design end-to-end solutions for underwriting and risk assessment.
• Ask "How can AI solve this?" before considering manual or legacy methods.
• Leverage emerging technologies to create innovative solutions to complex, real-world problems.
• Partner with data scientists, engineers, and business leaders to translate complex requirements into elegant, scalable architectures.
• Adhere to best practices for data governance, security, and regulatory compliance.
• Build modular, cloud-native architectures that adapt to evolving business needs and emerging technologies.

Solution Architect

• Develop customer engagement strategies in partnership with Account Executive(s) in your designated territory.
• Coach junior Solutions Architects and teams on use case prioritization and building technical champions.
• Influence stakeholders at all levels through complex engagements with the wider cloud ecosystem and 3rd party applications, ensuring they are excited by the Databricks vision and solution strategy.
• Be a 'champion' for both customers and colleagues, operating as an expert solution architect and trusted advisor for significant data analytics architecture, design, and adoption of the Databricks Data Intelligence Platform.
• Contribute to Databricks' technical community engagement by developing customer-facing collateral and leading workshops, seminars, and meet-ups.
• Opportunity to continue your development in one of four tracks - technical specialization, industry vertical thought leadership, strategic customer vision, and people management.

Solutions Architect – Sports

• Partner closely with Risk Management product owners, business leaders, and technology teams to analyze complex business and regulatory needs and translate them into implementable solutions.
• Create solution architectures that follow PNC’s Enterprise Architecture standards while staying practical and focused on delivery.
• Serve as a technical bridge between Risk Management, Enterprise Architecture, and Engineering teams to ensure solutions are scalable, secure, and operable.
• Contribute directly to solution delivery by producing and reviewing: o Logical and physical architecture diagrams o Application and integration blueprints o Sequence and context diagrams o Logical data models and reporting frameworks o Business capability maps and target-state process models.
• Take an active role in developing and engaging with practical proof-of-concept projects that incorporate innovative or recently introduced technologies, ensuring design choices are effectively validated.
• Drive modernization of the Risk Technology ecosystem, with particular focus on data platforms, analytics, and distributed systems.
• Provide practical guidance to engineering teams through design reviews, trade-off analysis, and implementation support.
• Maintain a delivery mindset by helping estimate outcomes, manage technical risk, and support roadmap development tied to measurable business value.

Senior Solution Architect – Risk Technology

• Lead, coach, and develop Store Solutions managers, engineers, analysts, support leaders, and senior individual contributors; operate as a leader-of-leaders rather than a tactical operator.
• Build and maintain a proactive, service-oriented support culture focused on minimizing store disruption and improving the team-member experience.
• Lead the evolution toward AI-assisted operational support and software delivery practices, equipping teams with integrated SDLC and operational tooling to improve delivery speed, quality, troubleshooting, and support responsiveness.
• Foster a culture of accountability, collaboration, technical excellence, operational discipline, and continuous improvement.
• Champion engineering and operational health using measurable performance indicators including support responsiveness, incident reduction trends, release quality, system uptime, and delivery effectiveness.
• Own and maintain the multi-year Store Solutions technology roadmap aligned to broader Unified Commerce and enterprise technology strategies.
• Lead modernization efforts across POS systems, store mobility platforms, device management, payment technologies, and operational tooling.
• Define and enforce architectural standards, integration patterns, platform governance, and lifecycle management practices for Store Solutions technologies.
• Partner with enterprise architecture, infrastructure, cybersecurity, and application teams to ensure scalable, secure, and supportable solutions.
• Drive evaluation and adoptions of emerging technologies that improve store productivity, customer experience, operational efficiency, and supportability.
• Own availability, performance, and incident-response posture for platforms in scope; partner with InfoSec on security and data-protection requirements.
• Ensure stores receive responsive, proactive, and business-aware support that minimizes operational impact and protects revenue.
• Lead major incident management and escalation processes involving stores, vendors, carriers, infrastructure teams, and third-party providers.
• Communicate with senior leaders about issues, including brand presidents, senior store operations leaders, and other key stakeholders.
• Drive root-cause analysis and permanent corrective actions for recurring store issues, connectivity failures, POS instability, payment disruptions, and device performance concerns.
• Establish and monitor service levels, operational KPIs, peak-readiness plans, disaster recovery capabilities, and support performance metrics.
• Partner with InfoSec and Infrastructure teams to maintain secure and compliant store environments.
• Ensure store technology deployments, upgrades, and changes are properly tested, communicated, and executed with minimal business disruption.
• Lead continuous improvement initiatives focused on release quality, observability, monitoring, support tooling, and operational efficiency.
• Build and maintain trust-based, peer-level relationships with senior business partners across Unified Commerce, Operations, and corporate functions.
• Translate store operational needs and customer experience priorities into actionable technology roadmaps and support models.
• Serve as the primary technology leader representing Store Solutions in cross-functional planning, prioritization, and executive discussions.

Director, Store Solutions Engineering – Architecture

• Take a lead role in strengthening relationships with clients
• Provide seamless guidance in the completion of engagements
• Partner with strategic clients to manage risk associated with their use of technology
• Develop strategies to solve complex business problems using new ways of thinking
• Devise solutions to support clients' needs through analytics, automation or the latest tools and methods
• Develop new projects, help identify new business, and build lasting relationships with clients
• Serve as a mentor providing growth and development to teams
• Oversee the successful completion of project work plans

Microsoft Dynamics 365 Solution Architect

• lead role in strengthening relationships with clients
• provide guidance in the completion of engagements
• manage risk associated with the use of technology
• develop strategies to solve complex business problems
• mentor and provide growth to teams
• build lasting relationships with clients and within the community

Dynamics 365 Solution Architect

• Establish and drive clear, effective, and innovative solution designs aligning to The Hartford’s reference architectures, blueprints, and business and IT strategies across our Digital properties, with a focus on AI and strategic thinking.
• Translate strategy into end ‑ to ‑ end solution designs spanning mobile, responsive web, APIs, microservices/micro ‑ frontends, data, and cloud infrastructure.
• Produce option analyses and decision records balancing strategic alignment, security, reliability, complexity, and cost.
• Design solutions leveraging SaaS and Native Cloud architectures and services, focusing on rationalizing and modernizing assets.
• Advance digital identity and zero ‑ trust patterns across experiences; ensure alignment with enterprise security standards.
• Partner with value streams on roadmaps and increments; ensure designs meet non ‑ functional expectations and are operable (telemetry, SLOs, runbooks).
• Evaluate and land emerging Technologies where it demonstrably improves outcomes.
• Align to architecture governance: reviews, permits to build, conformance checks, and pragmatic exceptions when warranted.

• Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision.
• Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
• Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies.
• Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture.
• Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements.

Senior Solution Architect – Salesforce

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

Lead Solutions Architect

• Serve as the primary architect and technical lead for the Credit Card Servicing team
• Participate in Customer Journey crew solutions/planning
• Design and implement scalable, integrated solutions across all mnemonics as needed
• Architect data flows and integrations between:
• Mainframe systems (as integrates with distributed systems)
• Distributed platforms (Oracle, MS SQL Server, APIs, etc.)
• Lead integration efforts across:
• Distributed Oracle databases (CCH & CSH)
• Ensure seamless data interoperability and consistency between legacy (mainframe) and modern (distributed) platforms
• Collaborate with engineering, data, and business teams to align system interfaces and data models
• Drive comprehensive data documentation and lineage tracking as appropriate
• Assist in ensuring all relevant data assets are fully documented within Alation/BDH
• Establish and enforce standards for data governance, metadata management, and data quality
• Provide architectural guidance for new initiatives, enhancements, and system modernization efforts
• Facilitate cross-team collaboration to ensure efficient execution of integration and data initiatives
• Partner with stakeholders to prioritize, plan, and deliver solutions aligned with business objectives
• Identify opportunities to modernize legacy processes and expand distributed capabilities within Credit Card Servicing applications
• Promote best practices in:
• Data architecture
• System integration
• Performance optimization
• Drive adoption of enterprise data platforms and tools

• Lead the strategic vision and technical roadmap for AI initiatives across Banner Health's enterprise
• Collaborate with technology executives and clinical leaders to identify transformative AI opportunities
• Design scalable architecture frameworks that balance innovation with security and compliance
• Mentor cross-functional teams on AI best practices
• Evaluate emerging technologies like generative AI and machine learning models
• Establish governance frameworks for responsible AI deployment
• Translate complex technical concepts into compelling business cases

Technical Solution Architect II

• The Senior PEGA Business Solutions Architect is a hands-on, outcomes-oriented leader who partners with business and technology stakeholders to design, validate, and deliver end-to-end solutions centered on the PEGA platform.
• You will own discovery for high-impact initiatives across claims, servicing, and operations—translating strategy into executable workflows, case lifecycles, and decisioning while ensuring scalability, compliance, and an excellent associate and customer experience.
• The Solutions Architect is responsible for designing and delivering technology solutions that align with Genworth’s business objectives and enterprise architecture standards.
• This role bridges business requirements and technical implementation, ensuring solutions are scalable, secure, and compliant.
• Translate business requirements into technical designs for applications, data, and infrastructure.
• Ensure solutions comply with Genworth’s Architecture Design Framework (ADF) and EA principles.
• Collaborate with Enterprise Architects, Principal Architects, and development teams to maintain consistency and reuse patterns.
• Participate in Architecture Review Board (ARB) processes and prepare solution review documentation.
• Provide technical leadership during solution implementation and integration.
• Lead business architecture for complex programs: process modeling, case/lifecycle design, persona & channel strategy, and data/interface mapping in Pega.
• Facilitate requirements discovery (journey mapping, use cases, BRDs, epics/stories) and align them to Pega capabilities, frameworks, and guardrails.
• Define solution scope, MVPs, and incremental releases; balance business outcomes, operational risk, compliance, and technical constraints.
• Partner with Product Owners, UX, and Pega SSAs/CSAs to translate business rules into decision strategies, DCO assets, and testable acceptance criteria.
• Establish functional designs, mockups, prototypes, and test plans; lead SIT/UAT to validate value realization and readiness for production.
• Coach agile teams and stakeholders on Pega methodology and best practices; mentor other BSAs and evangelize continuous improvement.
• Contribute to platform governance: backlog triage, reuse standards, data quality, and compliance documentation; support audits where needed.
• Support business cases and roadmaps with measurable KPIs (cycle time, STP rate, NIGO reduction, CSAT, operational cost)

Senior Pega Business Solutions Architect

• Design scalable, secure, and high-performing solutions across applications, data, and infrastructure
• Translate business requirements into architectural blueprints and technical specifications
• Define integration patterns across enterprise systems, APIs, and third-party platforms
• Ensure alignment with enterprise architecture standards and roadmaps
• Provide architectural guidance and direction to engineering teams
• Lead technical design reviews and ensure adherence to design principles
• Identify and mitigate technical risks and dependencies early
• Drive best practices in design, coding, and deployment
• Partner with product, business, and engineering leaders to define solution strategies
• Communicate complex technical concepts to non-technical stakeholders
• Support solution implementation across the full SDLC
• Ensure solutions meet non-functional requirements (performance, availability, security, compliance)
• Oversee integration and deployment strategies across environments
• Establish and enforce architecture standards, patterns, and frameworks
• Conduct architecture reviews and ensure alignment with enterprise governance
• Maintain documentation of architecture artifacts, decisions, and patterns

Senior Solution Architect – Enterprise Capabilities

• Support high value, complex, or competitive new business opportunities in partnership with Solutions Specialists
• Contribute directly to assigned discipline-level sales targets by influencing pipeline progression, improving deal strategy, and elevating win rates
• Lead advanced discovery, solution consulting, and tailored product demonstrations that clearly align Cengage platforms with instructional, departmental, and institutional goals
• Maintain expertise in the specified area of study, including pedagogical trends, curriculum frameworks, and teaching practices
• Serve as an internal advisor to field teams on relevant discipline-specific opportunities, trends, and challenges
• Represent Cengage as a lead presenter at conferences, events, regional meetings, webinars, and large academic gatherings
• Mentor and coach Solutions Specialists and Account Directors on discipline-specific insights, demo best practices, and competitive differentiation

HED Product Solutions Consultant

• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
• Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives.
• Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
• Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
• Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
• Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV).

Lead Account Solution Engineer, Higher Education

• Lead the Solution Cycle – Collaborate closely with account executives, product specialists, and partners to drive the technical aspects of the sales cycle from discovery to close.
• Understand Institutional Needs – Engage with education institutions to deeply understand their unique challenges and strategic goals, mapping them to Salesforce’s solutions.
• Position Salesforce as a Strategic Partner – Clearly articulate how Salesforce platform and products, including but not limited to Agentforce for Education, align to institutional initiatives.
• Prepare, build, and present tailored demonstrations that showcase Salesforce solutions aligned to institutions' strategic and technical goals.
• Apply Industry and Technical Expertise – Translate education business processes into impactful technology solutions, differentiating Salesforce capabilities to both technical and non-technical stakeholders.
• Support RFP and Proposal Processes – Lead the technical response to RFPs and RFIs, ensuring alignment with institutional priorities and clearly demonstrating Salesforce’s value.
• Collaborate Across Teams – Work effectively with account teams, solution specialists, professional services, and Salesforce partners to align Salesforce solutions with institutional needs.
• Stay Ahead of Industry Trends – Continuously build expertise in education challenges and technology trends, incorporating insights into solution recommendations.
• Achieve Performance Goals – Meet quarterly and annual objectives related to customer engagement, solution development, and revenue contribution (NNAOV).
• Invest in Professional Growth – Participate in training, certifications, and mentorship programs to continuously enhance expertise and effectiveness in the role.
• Drive Consumption & Value Realisation - Support consumption and activation efforts — including account QBRs, health checks, and technical workshops — to drive product adoption, NCR, and reduce attrition risk.
• Consumption Estimation & Use Case Scoping - Partner with account teams to define and document use cases, estimate credit consumption, and build consumption plans that set customers up for successful adoption of AI and Data products.
• Agentforce & AI/Data Use Case Expertise - Develop and present Agentforce and Data360 Cloud use cases tailored to education institutions, including POCs, workshops, and technical deep-dives that demonstrate AI-powered transformation for student success and operational efficiency.

Account Solution Engineer – Higher Education

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops
• Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements
• Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements
• Create detailed solution architectures and technical documentation for complex customer environments

Manager, Solutions Architecture – Five9 CCaaS

• Develop a comprehensive understanding of the WBS business model, including key drivers of growth and performance
• Assist in aligning day-to-day operations with broader business objectives
• Translate business objectives into structured process improvements and implementation plans
• Partner across functional areas to evaluate processes to identify inefficiencies, scalability constraints, control gaps
• Influence adoption of best practices and ensure consistency across teams
• Use data and performance insights to inform recommendations and drive ongoing optimization
• Educate then influence business partners to think out of the box to drive solutions for the unique requirements of the WBS business line
• Support and coordinate multiple initiatives concurrently, ensuring alignment to business priorities
• Contribute to development of operating routines that improve prioritization, transparency, and execution discipline

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