Solutions Engineer

• Lead technical pre-sales engagements from discovery through solution design, including client workshops, platform demonstrations, and proofs of concept
• Architect end-to-end cloud contact center solutions leveraging Genesys Cloud CX capabilities across voice, digital, workforce engagement, and AI-driven customer experience
• Partner with sales and delivery teams to scope, estimate, and propose solutions, providing technical leadership throughout the sales cycle
• Build, maintain, and present world-class demos for a variety of verticals (i.e., Finance, Healthcare, Telco, and Consumer).
• Design scalable, secure, and resilient architectures that integrate Genesys CCaaS with CRM systems, data platforms, and third-party applications
• Develop detailed solution designs, architecture diagrams, and technical documentation for complex enterprise environments
• Stay current on Genesys platform enhancements, CCaaS market trends, and emerging technologies (AI, automation, analytics)
• Collaborate across TELUS Digital to incorporate broader capabilities such as Data & AI, automation, and digital product development into client solutions

Senior Manager, Solutions Architecture – Genesys CCaaS

• Lead and coach the solutions architecture team
• Work with sales leadership to establish and refine our customer facing demos and presales process with the goal of reducing sales timelines and increasing conversion rates and deal size
• Drive a culture of accountability and collaboration
• Represent Cobalt’s unique value prop to customers and prospects
• Serve as a technical advisor to customers/prospects on how to best build a continuous offensive security program
• Represent Cobalt at trade shows and industry events
• Represent the customer internally, providing input on the product roadmap, messaging, positioning and pricing
• Partner cross functionally to shape new offerings and business models

Director, Solutions Architect

• Design end-to-end solutions for underwriting and risk assessment.
• Ask "How can AI solve this?" before considering manual or legacy methods.
• Leverage emerging technologies to create innovative solutions to complex, real-world problems.
• Partner with data scientists, engineers, and business leaders to translate complex requirements into elegant, scalable architectures.
• Adhere to best practices for data governance, security, and regulatory compliance.
• Build modular, cloud-native architectures that adapt to evolving business needs and emerging technologies.

Solution Architect

• Collaborate with customers and Product Teams to define and execute a multi‑generational product plan for CTL, SSL, and CUL machine and Work Tool systems.
• Develop, productionize, and support best‑in‑class machine performance and system integration through close collaboration with Product Engineering, Commercial, Engineering Systems, and Software teams.
• Partner with manufacturing locations to ensure in‑process validation meets defined customer and product requirements.
• Perform in‑application tuning of machine and tool systems and validate overall system functionality and performance.
• Lead the delivery of technology and integration projects by coordinating activities across cross‑functional teams.
• Deliver timely, high‑quality requirements, analysis, and tuning that impact products and processes, providing clear data‑driven recommendations to stakeholders.
• Stay current on emerging technologies and drive continuous improvement of tools, methods, and engineering practices.

Performance and Integration Engineer

• Lead technical engagement with customers, including site tours, sales calls, solution design, pricing support, and contract negotiations
• Act as the central hub for technical and engineering communications across internal and external stakeholders
• Discover and evaluate customer requirements, designing fit-for-purpose data center solutions
• Engineer and cost solutions for large, complex customer opportunities
• Own and complete technical responses for RFIs, RFPs, and RFQs
• Serve as a subject matter expert on data center infrastructure, building systems, and white-space fit-outs
• Partner with Design & Construction, Operations, Implementation, and Portfolio teams to support project delivery
• Support technical account planning, pipeline reviews, and sales forecasting
• Represent Digital Realty at industry events and technical forums
• Monitor industry trends and provide insights to support strategic customer accounts

Senior Global Solutions Engineer

• Define and drive the product vision and roadmap for enterprise AI infrastructure across hybrid on‑premises and cloud environments, ensuring platforms are scalable, reliable, secure, and cost‑effective.
• Own shared AI platform capabilities end‑to‑end, partnering closely with infrastructure, cloud, and engineering teams to deliver solutions that support a wide range of AI and advanced analytics workloads.
• Translate business needs, operational priorities, and regulatory considerations into clear product goals, features, and success measures, balancing performance, reliability, security, and financial efficiency.
• Collaborate with risk, security, architecture, and line‑of‑business stakeholders to enable well‑governed, production‑ready AI solutions while managing cross‑team dependencies and execution risks.
• Influence stakeholders across the organization, provide strategic direction, and mentor team members contributing to complex, enterprise‑scale initiatives.
• Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business
• Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges
• Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits
• Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions
• Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
• Resolve issues which may arise during development or implementation
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Lead Artificial Intelligence Solutions Consultant – Lead AI Product Owner

• Serve as the lead mobile and messaging SME supporting the field in active sales cycles, from discovery, POV education to technical demos to prove out Adobe technology.
• Lead and deliver technical discovery sessions, executive briefings, product demonstrations, and workshop engagements passionate about mobile engagement, AJO messaging channels, and conversational experience building.
• Build and deliver customized demo narratives that highlight AJO's mobile messaging options.
• Connect them to customer-specific use cases across industries.
• Partner with the broader SC team to ensure consistent, high-quality positioning of Adobe's mobile and messaging capabilities in all prioritized customer facing engagements.
• Produce and maintain field-ready materials including mobile use-case libraries, industry-specific playbooks, and demo readiness.

Expert Solutions Consultant – Mobile

• Support sales executives in developing a deep understanding of client requirements.
• Deliver technical presentations and product demonstrations to existing and prospective customers.
• Take ownership of product implementation in client environments and partner with technical support to address issues in a timely manner.
• Integrate client feedback and partnership with the engineering team to help shape the product roadmap.
• Help identify market trends, use-cases and potential market opportunities and clearly relay this information to CData executive teams.
• In some cases, provide leadership to other Solutions Engineers which may require HR management as well as day-to-day workflow management
• Own and lead the technical sales activities within the sales process, including technical discovery, demonstration, evaluation, POC, and RFP.
• Take ownership and coordinate the largest and most complex RFP responses, deals or internal special projects.
• Develop a clear understanding of the customer's business and technical needs through discovery and research.
• Capture customer needs, requirements, and the customer’s desired future state.
• Tailor messaging to Clients based on their requirements and use cases.
• Actively mentor Solutions Engineering team members as needed.
• Deliver messaging to senior leaders and decision makers, both internal and external, on strategic topics
• Participate in the design and execution of Sales Enablement initiatives.
• Develop and maintain in-depth technical knowledge of the CData product portfolio.
• Develop and maintain in-depth knowledge of the competitive landscape.
• Apply emerging trends to advance sales and differentiate from competitors.
• Lead technical responses to Requests for Information (RFI) and Requests for Proposals (RFP).
• Contribute to our investment in product development with product feedback.
• Lead the customer relationship from the technical front being their consultative partner and liaison with tech support to ensure a smooth handoff.
• Technical Troubleshooting for customers and prospects as needed.
• Sharing knowledge across the team and the company.

Senior Solutions Engineer

• Analyze and structure business process changes to drive improvements within Gaia Herbs’ IFS ERP system, ensuring alignment with strategic initiatives and operational goals.
• Gather and translate business and user requirements in consultation with business managers and end users to develop functional specifications.
• Conduct root cause analysis with business users to identify areas for improvement, outline project objectives, define project scope, estimate resources, and determine functional and technical specifications.
• Develop and oversee testing strategies to ensure the ERP system meets established requirements and specifications.
• Support business initiatives through IFS demonstrations and documentation of processes and functional requirements.
• Transform business and technical requirements into focused, customer-centric solutions that meet Gaia Herbs' needs.
• Stay current with IFS capabilities, offering guidance and training to ensure effective system utilization.
• Manage and coordinate vendor partners to ensure smooth project implementation and resolution of issues.

Solutions Architect, IFS

• Ensure seamless financial and data integrations between BuildOps and customers’ accounting systems, focusing on accuracy, data integrity, and long‑term scalability.
• Own accounting integration discovery, design, configuration, testing, and validation.
• Collaborate with Implementation, Product/Engineering, and customers’ finance teams.
• Lead structured discovery sessions with customer finance and accounting teams to understand GL structure, entities, dimensions/classes, and reporting needs.
• Document current-state accounting setups and integration workflows, including limitations, dependencies, and custom mapping requirements.
• Define field mappings, sync direction, and integration logic between BuildOps and accounting platforms (e.g., QuickBooks Online, Sage Intacct, Vista, Spectrum).
• Establish configuration standards for GL accounts, entities/departments, classes/dimensions, and tax rules within BuildOps and the connected ERP.
• Build and execute integration test plans for AP (bills/expenses), AR (invoices/credits), POs, payments, and related workflows.
• Reconcile data between BuildOps and the accounting system, ensuring accurate end‑to‑end financial results prior to go‑live.
• Act as the trusted integration advisor to customers, recommending BuildOps and accounting best practices that support their business today and set them up for future scalability.
• Provide clear integration documentation and handoffs to Customer Success and Support for post‑go‑live stability.

Integration Solutions Architect, Accounting

• Develop high-level technical solutions and present to customers
• Collect business and technical requirements
• Complete end-to-end, full lifecycle network designs
• Drive whiteboard conversations
• Generating hardware configurations and writing statements of work

Solutions Architect, Networking

• Develop high-level technical solutions and present to customers (Hardware, Software, Licensing, Professional Services)
• Collect business and technical requirements
• Complete end-to-end, full lifecycle network designs
• Drive whiteboard conversations
• Craft customer facing presentations
• Delivering technical presentations and product demonstrations
• Generate hardware configurations (BoM)
• Write statements of work (SoW) and develop Professional Service pricing utilizing Presidio tools
• Build relationships with Account Executive/Extended Sales Teams
• Maintain and develop technical and technology specific skill sets and certifications

• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform.
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production.
• Support PoCs throughout the entire evaluation process.
• Ensure 100% customer satisfaction across assigned set of accounts.
• Prioritize customer needs and coordinate with support, product, and engineering teams to help support customer needs.
• Create technical documentation for DevOps, implementations, and services engagements.
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by manager.

Staff Solutions Engineer

• Use your understanding of the Engine technology and architecture to explain the Engine product
• Uncover client requirements and support the design of client solutions
• Involved in both the sales and delivery phases of a project as well as ongoing client success
• Collaborate with teams across Engine in Technology, Delivery, Product, Client Success and Business Development
• Support client sites requiring travel around North America, and occasional further travel
• Lead on technical designs during the Engine implementation phase
• Build relationships with stakeholders within clients and SI partners
• Work closely with clients and SI partners on the technical detail of implementing Engine
• Provide solutions to identified requirements and work with Product and engineering teams to fulfil them
• Shape Engine's product roadmap and support existing clients with additional capabilities
• Help clients maximise Engine’s current and future capabilities to solve their requirements
• Meticulously document scope and roadmap decisions to guide subsequent delivery waves
• Be a technical champion for existing clients, ensuring their ongoing success
• Take ownership of the technical aspects of client deliveries
• Collaborate with SI partners to overcome challenges and achieve seamless integrations
• Provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams
• Collaborate closely with Client Success team to troubleshoot technical issues

Solution Architect – Engine

• Develop and maintain our migration services and enhance our internal and external file processing product.
• Collaborate with cross-functional teams to design, build, and optimize high-throughput, fault-tolerant services within the VGS platform.

Software Integration Engineer

• The Solution Architect is responsible for designing and implementing technology solutions that align with the business objectives of the organization.
• Working within the IT Infrastructure & Support team, this role involves evaluating platforms, designing integrations between enterprise systems, and driving automation.
• The Solutions Architect partners closely with systems administrators, the service desk, application support, and cross-functional stakeholders to deliver scalable, well-documented solutions.

• Act as a trusted technical advisor for customers and partners
• Engage with customers to understand technical and business needs
• Conduct thorough assessments to identify gaps and challenges
• Take responsibility for technical aspects of deal progression
• Champion the technical validation process
• Communicate customer feedback to SUSE’s teams
• Collaborate with sales, partner ecosystem, and customer success teams
• Develop go-to-market strategies with regional sales teams
• Analyze competitor offerings and develop differentiation strategies
• Draft responses to technical segments of RFIs, RFPs, and RFQs
• Transfer knowledge to pre-sales peers and contribute to internal education
• Maintain CRM hygiene and update activity for each opportunity
• Focus on professional development and advancing skills as a Technical Sales professional

Solution Architect – Partner, Commercial

• Use your technical knowledge and excellent communication skills in Red Hat to build trusted relationships and provide technical account management for our customers.
• Guide new business with some of Red Hat’s most strategic accounts covering the top Cable providers in the US.
• Help our team create solutions and advocate compelling solutions to customers working with internal product teams and partners.
• Educate customers on the capabilities of the Red Hat solutions portfolio and conduct presentations and live demonstrations of the solutions.
• Build trusted relationships with customers’ technical staff and leadership.
• Identify and qualify opportunities; sell the value of Red Hat solutions.
• Manage and carry out complex demos and proofs of concept.
• Architect complex solutions that achieve customer requirements.
• Gain deep understanding of customer environments and use cases and be the advocate for customer priorities with the business unit (BU).
• Provide overall technical account management.

Principal Solution Architect

• Provides functional and technical leadership for the definition, design, and delivery of First Quality’s manufacturing systems
• Works with business leadership to document a clear vision of a business problem/opportunity and how it supports the business plan
• Ensures sound integration of processes and assigned systems across FQ
• Ensures adherence to IT Architecture principles and guidelines
• Ensures optimal application performance and maintainability of assigned systems thus enabling scalability and continuous updates from software vendors
• Stays current on emerging manufacturing technologies
• Supports and optimizes the MES systems (Proficy, PARCview) as well as MES bolt-on solutions (i.e., Loftware, NiceLabel, etc.)
• Works with plant personnel and Divisional IT Leaders to understand and address business requirements

MES Solution Engineer

• Support our sales team for integration buildouts that support our largest and most critical deals.
• Serve as the go-to expert for API and ERP/ecommerce/marketplace system integrations, including NetSuite, Temu, Macy’s, and others.
• Act as a technical escalation point for large or at-risk deals and integration projects.
• Mentor junior Solutions Architects and establish internal best practices and reusable patterns and documentation for integration design.
• Interface directly with customers to collect user requirements and system documentation.
• Evaluate and improve the processes around scoping, documenting, and delivering integration projects.
• Coordinate with executive-level stakeholders internally and externally to ensure alignment on integration priorities.
• Support high-stakes merchants, developers, and partners on integrations projects that are built by them.
• Other duties/responsibilities as necessary.

See all jobs on JobTailor

Senior Manager, Solutions Architecture – Genesys CCaaS

Director, Solutions Architect

Solution Architect

Performance and Integration Engineer

Senior Global Solutions Engineer

Lead Artificial Intelligence Solutions Consultant – Lead AI Product Owner

Expert Solutions Consultant – Mobile

Senior Solutions Engineer

Solutions Architect, IFS

Integration Solutions Architect, Accounting

Solutions Architect, Networking

Solutions Architect, Networking

Staff Solutions Engineer

Solution Architect – Engine

Software Integration Engineer

Solution Architect

Solution Architect – Partner, Commercial

Principal Solution Architect

MES Solution Engineer

Lead Solutions Architect